My Endura broke

[frontline29]

I find reassembling the FRN versions to be pretty easy, but the G-10 versions are a huge pain because the spring seems to be more resistant.

I would personally fix that up with the parts kit; it sucks that production knife companies like Benchmade and Spyderco voids the warranty when you take them apart. I know this but continue to do so, because it's just part of proper maintenance and they don't cover problems from rust/neglect anyway.

Not bashing Spyderco, but I have had some knives from them that were very gritty and rough at the pivot due to G-10 particles and whatnot stuck inside, forcing me to disassemble and clean it. Would be kind of weird if they void a warranty because I made it better.

I think they should treat each case differently and not just automatically assume people ruin a knife when they take it apart. Even if it was user error in this case, it would probably cost Spyderco less than a dollar to send out a new backspacer and make everyone happy.

I agree with you 100%

I could see customer service not covering a knife if it was mucked up by taking it apart or while putting it back together.Okay fine,that makes sense.

What doesn't make sense is,sending in a knife for warranty service because of a bad heat treat on the blade.Then having customer service turn you down, because you took your knife apart "with out any problems" once or twice to clean it up, or to oil things up a bit better.

How does that make sense?

 

[MRpink]

I'd really like to hear someone from spyderco comment on this.

 

[Murdoc370]

That statement is NOT entirely true (at least it isn't in line with earlier comments from Spyderco about that).

AFAIK, the warranty is NOT void automatically if you take your knife apart and get it back together correctly, and THEN something happens like the blade breaking due to a manufacturer's defect or something like that.

What IS correct is that any DAMAGE that is done because of IMPROPER dis- and reassembly by the user (!) is covered by warranty (=voids it). And that's ok in my eyes, because when I take apart i.e. my car's engine and can't get it back together or ruin it doing so or have it break down because of that afterwards, I can't expect from the manufacturer to fix it for me for free, can I?

(Otherwise, it would be like them saying "You want to take apart your knife and have no clue how to do? No problem, go ahead, if you screw up and ruin some parts, that's ok, because we'll send you a new knife or parts for free anyway!" For a mainstream knife, sold over and over to NKP, that's a Really Bad Idea IMO )

This difference could have been explained by the Spyderco W&R email more clearly, but they only referred to this special case, not for ALL warranty issues. Anyway, you could always ask them to send you a replacement backspacer (and MAYBE pay for it). The worst thing that can happen is that they can only sell you the complete replacement kit. And that's still cheaper than a new knife...

A short thread about that topic in the Spyderco Forum: http://spyderco.com/forums/showthread.php?t=39421

And, more importantly, a statement of Kristi (Spyderco employee): http://spyderco.com/forums/showpost.php?p=243957&postcount=8


Dennis

 

[Josh K]

Basically, the email stated that disassembly voids the warranty and then informed me of the parts kit. If I pushed the issue I'm sure they would probably inspect it. If it were a more expensive knife I would be more concerned, and who knows, they may have been more likely to help. But given that they offer the kit anyways, and its just an Endura afterall, I'm not too upset. I'm sure they stand behind their products.

If you take it apart and that causes damage it voids the warranty. Anything else should be fine.

 

[Vinnie the Nose]

I totally agree, thanks for the links. That should clarify things. If I had known about the kit I wouldn't have started this thread. Like I said before, I am sure the error was on my part, not qc.

That statement is NOT entirely true (at least it isn't in line with earlier comments from Spyderco about that).

AFAIK, the warranty is NOT void automatically if you take your knife apart and get it back together correctly, and THEN something happens like the blade breaking due to a manufacturer's defect or something like that.

What IS correct is that any DAMAGE that is done because of IMPROPER dis- and reassembly by the user (!) is covered by warranty (=voids it). And that's ok in my eyes, because when I take apart i.e. my car's engine and can't get it back together or ruin it doing so or have it break down because of that afterwards, I can't expect from the manufacturer to fix it for me for free, can I?

(Otherwise, it would be like them saying "You want to take apart your knife and have no clue how to do? No problem, go ahead, if you screw up and ruin some parts, that's ok, because we'll send you a new knife or parts for free anyway!" For a mainstream knife, sold over and over to NKP, that's a Really Bad Idea IMO )

This difference could have been explained by the Spyderco W&R email more clearly, but they only referred to this special case, not for ALL warranty issues. Anyway, you could always ask them to send you a replacement backspacer (and MAYBE pay for it). The worst thing that can happen is that they can only sell you the complete replacement kit. And that's still cheaper than a new knife...

A short thread about that topic in the Spyderco Forum: http://spyderco.com/forums/showthread.php?t=39421

And, more importantly, a statement of Kristi (Spyderco employee): http://spyderco.com/forums/showpost.php?p=243957&postcount=8


Dennis

 

[oli]

It looks like it has been taken apart a few times in the past. You can see what look like indentations on one of the female pins probably from being pushed out with a torx bit. Plus all of the scars on the side of the spacer. And it looks like the plastic pin has been mashed. Plenty of people have missed the importance of getting the tiny "plastic" pins into the holes in the SS spacers when assembling the D/E4's. The tiny "plastic" pins on the spacer was clearly not a good design with ELU taking these apart. These were the first knives where Spyderco pointed out the fact that they could be dissassembled for cleaning. The repair kit was introduced shortly after people started to take them apart.