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My first Fiddleback lost by USPS.

Discussion in 'Fiddleback Forge Knives' started by Stropping Young Lad, Aug 1, 2015.

  1. Stropping Young Lad

    Stropping Young Lad Gold Member Gold Member

    Dec 11, 2012
    After months of self-torture, looking at hundreds of models of custom and production knives, I settled on a Fiddleback Kephart in, 1/8" O1 steel, taper tang, bloodwood handles with thick natural liners and thin white liners from the knife connection. This was the most expensive knive I'd ever bought by a large margin.

    I excitedly anticipated it's arrival yesterday, and I was disappointed. The U.S. postal service lost my package.

    They delivered it somewhere, but it wasn't to me. This is especially frustrating because I live 1 block away from the post office, and I could've just as easily walked over and picked it up.

    I called the post office, and the woman literally told me "I don't know what to tell you, maybe he delivered it across the street."

    So, in closing, my first Fiddleback purchase was a huge letdown. Hopefully my second one will be better. And hopefully the knife connection will offer me a refund. :(
     
    Last edited: Aug 1, 2015
  2. TxSportsman

    TxSportsman

    Feb 7, 2014
    Hmm, not what I thought with the way you titled this thread. Really sorry to hear that, but I would have maybe titled it something along the lines of "USPS is a Huge letdown". Good luck going forward.
     
  3. MajorD

    MajorD

    Mar 18, 2007
    I sincerely sympathize with your situation. That sucks but your title is very misleading. The Post Office was a let down. Not a Fiddleback.
     
  4. Bladenoobie1

    Bladenoobie1

    Jul 20, 2012
    Open a dispute. You need to keep on contact with the post office, talk to the supervisor, and possible get a hold of your local postman. I've had usps misdeliver a package before. While my local PO was a PITA to deal with I kept pressuring them and a week or so later my package was found. Fiddleback knives aren't cheap by any margin and money shouldn't be thrown so easily. If the dealer offers you a refund, that's quite generous on them but they are not obligated at all to refund you a package lost at the hands of the PO especially if tracking was provided. If you paid via paypal you can technically get a refund since sellers are obligated to buy insurance, but it would be in bad taste. Let the dealer know what happened, and work with the PO. Don't give up so easily and mind your wording.
     
  5. TinyDog

    TinyDog Gold Member Gold Member

    Feb 28, 2015
    Agreed, Title targets the Manf. Should be a USPS which we all know isn't worth a nickel
     
  6. Munoz

    Munoz

    141
    Jun 9, 2013
    I'm sorry to hear about your lost order. I'm sure everything will get worked out. I think your title could have been written with a bit more tact.
     
  7. Rob_Angerer

    Rob_Angerer

    Jul 30, 2008
    No question you should edit your title out of respect for Fiddleback and towards accuracy. Like "My first Fiddleback lost by the USPS".

    The quicker you contact your carrier, the more likely he'll remember where he delivered it, maybe.
    The actual Postal Inspector might be able to help, if it was addressed properly but the carrier goofed, and/or it was stolen.
    Starting a claim from the seller's end at the same time may help also.
     
  8. Stropping Young Lad

    Stropping Young Lad Gold Member Gold Member

    Dec 11, 2012
    Sorry, I intended for it to be a joke. I've never seen anyone actually disappointed in the quality of Andy's knives, which partially led to my decision. I edited the title, sorry!

    I've contacted TKC, I wanted to see if they insured the package before I raise the issue with the PO any further.
     
  9. swonut

    swonut KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Jan 1, 2007
    Raise the issue with the post office. Calmly ask for the claim number or how they track your issue. This forces them to actually take some action. Unfortunately, the first question on all federal forms is question "0. Did the person come back after you told them sorry, there's nothing we can do right now?" Lots of times these things have a way of resolving on their own in a few days when the person who was mis-delivered the package finally gets around to returning it to the post-office then it gets re-routed and re-delivered. I'd like to think I'd be quick to call UPS or USPS or whoever dropped a package on my door step, but having been mis-delivered some magazines once, I have to admit it took me a few days to work down my to-do list far enough to get the National Geographic and Style magazine into the right mail box.

    Most people are good folks, but everyone gets busy these days.
     
  10. Stropping Young Lad

    Stropping Young Lad Gold Member Gold Member

    Dec 11, 2012
    I did go down to the post office. I live in a small town, and I don't want to ruin anyone's day. The woman I spoke to was very courteous, and seemed to think the first woman I talked to was "feeding me bs".

    I just hope it gets resolved... I really wanted that knife!
     
  11. bonafide

    bonafide Leather Sheathmaker, JouFuu Leathers Moderator Knifemaker / Craftsman / Service Provider

    Jul 20, 2013
    Inappropriate thread title for sure. You do have the ability to change it. Your 'let down' is not with Fiddleback Forge at all.

    IMO, you should have waited til you talked with The Knife Connection concerning their insurance policy. Then - file the appropriate claim with USPS.

    Hope everything works out for you. I've recently had several issues with the USPS on items I've ordered (1st class w/tracking number) myself.
     
  12. Bludgeon

    Bludgeon

    952
    Dec 28, 2014
    I'm betting OP gets his knife.:D
     
  13. Stropping Young Lad

    Stropping Young Lad Gold Member Gold Member

    Dec 11, 2012
    I wanted to catch the USPS error at the start. I haven't raised a claim.

    I heard back from TKC, and the package was insured. They assured me that I wouldn't be out anything besides some frustration and the exact knife I ordered.

    I'm going to raise the issue with the PO on Monday, and try to resolve it before giving up on my knife.

    I changed the title. No disrespect intended, I'm sure whoever my knife was delivered to is very satisfied with my purchase. The fact that everyone is standing up for FF over a tongue-in-cheek title only makes me more excited to actually get my hands on the knife. Again, you all know the quality that these knives possess, and I meant no disrespect, though I can see your point.
     
  14. MajorD

    MajorD

    Mar 18, 2007
    Let's hope the recipient of the package is a person of good character and will return the package to the Post Office.
     
  15. Skystorm

    Skystorm

    Oct 17, 2011
    I have had things show as being delivered only to show up several days later after being waylaid by the carrier, in someone elses mailbox or like the last one slipped under his seat. The important things is to talk to the local Postmaster first, they will then bring the carrier in to find where the package went. They take theft or loss a lot more seriously than most people realize.
     
  16. Bamboo

    Bamboo

    Dec 16, 2004
    Hi Wilted Kilt,

    Sorry to hear about this. The post office can be frustrating. I've found they can be unorganized and unapologetic, but that the shipments usually do show up. And sometimes, they surely don't. In any event, I know we have a few kepharts at the shop so we can work with TKC to get you a replacement.

    Thanks,
    Ken
     
    Last edited: Aug 3, 2015
  17. Stropping Young Lad

    Stropping Young Lad Gold Member Gold Member

    Dec 11, 2012
    Wow! Thanks, Ken. The Knife Connection did insure the knife, so I wouldn't be out any money, but my biggest tragedy is that I really liked the configuration of the knife I ordered. If I could get a replacement, I would be thrilled.

    My father in-law is some kind of supervisor at another post office, so I asked him for advice. He is going to look into it for me tomorrow, and let me know if there's any shot that the post office could still get it to me. Apparently there's something the supervisor can do called "geotracking", but I'm not sure what that entails.

    At any rate, I feel myself becoming a lifelong fan of Fiddleback and TKC.
     
  18. Esav Benyamin

    Esav Benyamin MidniteSuperMod

    Apr 6, 2000
    You won't be disappointed in Fiddleback and TKC.

    Geotracking is provided by the letter carrier's electronic unit, that pinpoints time and place of each delivery. They should be able to backtrack the mistaken delivery.
     
  19. bonafide

    bonafide Leather Sheathmaker, JouFuu Leathers Moderator Knifemaker / Craftsman / Service Provider

    Jul 20, 2013
    Their fan club's are a large and distinguished group. :)
     
  20. ncrockclimb

    ncrockclimb

    Nov 20, 2014
    I have purchased at least 3 Fiddlebacks and a bunch of other stuff from TKC. They have always provided me with great customer service. I won't bore you with the details, but TKC went WAY ABOVE what they had to do to ensure that I was satisfied during the only "difficult" transaction I had with them. True character shows when things don't go smoothly, and TKC really impressed me as being honest and customer focused. IMHO, Dale and the crew at TKC are good people and I am willing to bet that they resolve this to your satisfaction.

    Good luck and keep us posted (hopefully with pictures) on how this works out.
     

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