My first Fiddleback lost by USPS.

Hmm, not what I thought with the way you titled this thread. Really sorry to hear that, but I would have maybe titled it something along the lines of "USPS is a Huge letdown". Good luck going forward.

 

I sincerely sympathize with your situation. That sucks but your title is very misleading. The Post Office was a let down. Not a Fiddleback.

 

Open a dispute. You need to keep on contact with the post office, talk to the supervisor, and possible get a hold of your local postman. I've had usps misdeliver a package before. While my local PO was a PITA to deal with I kept pressuring them and a week or so later my package was found. Fiddleback knives aren't cheap by any margin and money shouldn't be thrown so easily. If the dealer offers you a refund, that's quite generous on them but they are not obligated at all to refund you a package lost at the hands of the PO especially if tracking was provided. If you paid via paypal you can technically get a refund since sellers are obligated to buy insurance, but it would be in bad taste. Let the dealer know what happened, and work with the PO. Don't give up so easily and mind your wording.

 

Agreed, Title targets the Manf. Should be a USPS which we all know isn't worth a nickel

 

I'm sorry to hear about your lost order. I'm sure everything will get worked out. I think your title could have been written with a bit more tact.

 

No question you should edit your title out of respect for Fiddleback and towards accuracy. Like "My first Fiddleback lost by the USPS".

The quicker you contact your carrier, the more likely he'll remember where he delivered it, maybe.
The actual Postal Inspector might be able to help, if it was addressed properly but the carrier goofed, and/or it was stolen.
Starting a claim from the seller's end at the same time may help also.

 

Raise the issue with the post office. Calmly ask for the claim number or how they track your issue. This forces them to actually take some action. Unfortunately, the first question on all federal forms is question "0. Did the person come back after you told them sorry, there's nothing we can do right now?" Lots of times these things have a way of resolving on their own in a few days when the person who was mis-delivered the package finally gets around to returning it to the post-office then it gets re-routed and re-delivered. I'd like to think I'd be quick to call UPS or USPS or whoever dropped a package on my door step, but having been mis-delivered some magazines once, I have to admit it took me a few days to work down my to-do list far enough to get the National Geographic and Style magazine into the right mail box.

Most people are good folks, but everyone gets busy these days.

 

Inappropriate thread title for sure. You do have the ability to change it. Your 'let down' is not with Fiddleback Forge at all.

IMO, you should have waited til you talked with The Knife Connection concerning their insurance policy. Then - file the appropriate claim with USPS.

Hope everything works out for you. I've recently had several issues with the USPS on items I've ordered (1st class w/tracking number) myself.

 

I'm betting OP gets his knife.

 

Let's hope the recipient of the package is a person of good character and will return the package to the Post Office.

 

I have had things show as being delivered only to show up several days later after being waylaid by the carrier, in someone elses mailbox or like the last one slipped under his seat. The important things is to talk to the local Postmaster first, they will then bring the carrier in to find where the package went. They take theft or loss a lot more seriously than most people realize.

 

Hi Wilted Kilt,

Sorry to hear about this. The post office can be frustrating. I've found they can be unorganized and unapologetic, but that the shipments usually do show up. And sometimes, they surely don't. In any event, I know we have a few kepharts at the shop so we can work with TKC to get you a replacement.

Thanks,
Ken

 

You won't be disappointed in Fiddleback and TKC.

Geotracking is provided by the letter carrier's electronic unit, that pinpoints time and place of each delivery. They should be able to backtrack the mistaken delivery.

 

Their fan club's are a large and distinguished group.

 

I have purchased at least 3 Fiddlebacks and a bunch of other stuff from TKC. They have always provided me with great customer service. I won't bore you with the details, but TKC went WAY ABOVE what they had to do to ensure that I was satisfied during the only "difficult" transaction I had with them. True character shows when things don't go smoothly, and TKC really impressed me as being honest and customer focused. IMHO, Dale and the crew at TKC are good people and I am willing to bet that they resolve this to your satisfaction.

Good luck and keep us posted (hopefully with pictures) on how this works out.