Mixed My Purchasing Exp. from KnifeCenter

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mdeous

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UPDATE: KnifeCenter finally corrected the invoice they had sent, everything is fine, thanks to them. It still wasn't my best shopping experience, but it ends well.

I've read many posts from people who were more than happy dealing with KnifeCenter, so I reckon my experience might be an isolated case, but still, here it is.

This weekend I was browsing Internet for black friday deals, I found a discounted knife I was interested in on KnifeCenter, so I decided to buy it along with another knife I wanted for some time (which wasn't discounted). I placed my order, payed by credit card, and waited for the confirmation email. The confirmation email never came, instead I received an email saying that "to protect my privacy and safety, my bank can not verify my identify and shipping info for knifecenter", and that instead I can make a wire transfer for an extra $30 fees (while I live in France and Europe has very strict privacy protection laws, I often order from US shops without having ever had such an issue). I replied I wouldn't as I didn't want to pay those fees, moreover as my bank would charge me other extra fees for an international wire, to which KnifeCenter replied offering to use PayPal as an alternative. I accept and I'm told they'd send me a PayPal invoice shortly to complete the transaction.

Now the PayPal invoice arrives, I was about to just pay it and get rid of this, but when I looked at the prices, they weren't what they should have been, at all... The price asked for the discounted knife is now the MSRP (which is $35 more), and the non-discounted knife now costs $10 more than what's displayed on the product page for no apparent reason. I replied to the CS person I was in contact with to ask about this, but I still haven't had any reply.

At that point I have to say I'm quite frustrated by the situation, and I think I'll just forget about my order, that's not worth the hassle.
 
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Knifecenter are not a bank. They don't dictate who gets accepted and rejected for payments. That is done by banking algorithms. Obviously there is some verification issue with your credit card. That is not their fault.

You were then charged MSRP for a Paypal order which you pointed out to them and you have yet to have a reply........Which means they may still reply today and resolve your problem.

You do realise they are 6 hours behind you which means they still have a whole day to reply. Also they are working on processing orders from arguably their busiest week of the year and you wonder why they have not replied?
Don't you think you should at least of given them the benefit of the doubt to reply and sort you out before you opened this thread?
 
I've had nothing but good experiences with Knifecenter.

As far as the banking situation goes, that's more to do with international transactions then KnifeCenter.

As far as the price "change", I suggest you wait for a response from them on that. You've posted a negative thread on a vendor that most folks know to have a good rep without waiting to understand the issue.
 
To be honest, yes I could have waited a bit (and I will of course update my post according to answers I'll get), but that wouldn't have changed much, as whatever the outcome is this was still a frustrating and unpleasant experience. I'm not raging, I'm not suggesting KnifeCenter is being dishonest, and I don't really care about the outcome (if they make it right it's great and be sure I'll mention it, if they don't that's no big deal, it's just knives and nobody's gonna die), I just wanted to report on an experience that wasn't enjoyable in my opinion. Maybe I underestimated how big of a deal such a post could be here, sorry if I did.
 
I really never buy anything on Black Friday. The stuff on sail is either junk, undesirable, or way overpriced when new that's merely overpriced so it looks like you're getting a deal. That and the chaos make it a hard pass.

I'm sure they're still up to their necks with shipping orders and checking other mail messages. I try to be really fair in responding to issues in chronological order but if someone is rude or otherwise unpleasant I will move them low on the list. Not saying the OP is a jerk, this is just an observation that if I can quickly solve an issue for a nice guy I'll do that before tackling nightmares.
 
Danke42 said:
I really never buy anything on Black Friday. The stuff on sail is either junk, undesirable, or way overpriced when new that's merely overpriced so it looks like you're getting a deal. That and the chaos make it a hard pass.

I'm sure they're still up to their necks with shipping orders and checking other mail messages. I try to be really fair in responding to issues in chronological order but if someone is rude or otherwise unpleasant I will move them low on the list. Not saying the OP is a jerk, this is just an observation that if I can quickly solve an issue for a nice guy I'll do that before tackling nightmares.
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You're completely right on the behavioral part, and I admit I might not have been the most friendly guy in my 1st answer to them when the only option I was offered (at first) was to make a wire for $30 more (I remained polite though don't get me wrong!). Maybe it played a role in the delays ¯\_(ツ)_/¯. Anyways, I'll update with whatever answer I get as soon as I get one.
 
So, I finally received an updated PayPal invoice with the correct prices. It was long, but everything ends well in the end. Great! (this doesn't make my initial post any less valid though imo, it still wasn't a good experience)
 
mdeous said:
So, I finally received an updated PayPal invoice with the correct prices. It was long, but everything ends well in the end. Great! (this doesn't make my initial post any less valid though imo, it still wasn't a good experience)
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Glad everything worked out but the result does indeed make your initial post less valid since like most of us advised, it was premature. Good companies fix errors, even if they aren't on their end, and given the international circumstance of your order, you should be more considerate to possible issues.

Edit: You should change the thread title.
 
craytab said:
Glad everything worked out but the result does indeed make your initial post less valid since like most of us advised, it was premature. Good companies fix errors, even if they aren't on their end, and given the international circumstance of your order, you should be more considerate to possible issues.

Edit: You should change the thread title.
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I'm not saying KnifeCenter is a bad company, they fixed the issue in the end and I'm happy with the outcome. But that doesn't change the fact that this wasn't an overall pleasant shopping experience, and therefore it doesn't change anything in my feedback. I updated to mention that things were sorted out as not doing it would be unfair/dishonest, but don't expect me to say that everything was fine and wonderful when it wasn't. I hear that most people have had great experiences with KnifeCenter, and anyone coming through this thread should take it as it is, an isolated occurence of a bad experience with a good outcome.
 
mdeous said:
I'm not saying KnifeCenter is a bad company, they fixed the issue in the end and I'm happy with the outcome. But that doesn't change the fact that this wasn't an overall pleasant shopping experience, and therefore it doesn't change anything in my feedback. I updated to mention that things were sorted out as not doing it would be unfair/dishonest, but don't expect me to say that everything was fine and wonderful when it wasn't. I hear that most people have had great experiences with KnifeCenter, and anyone coming through this thread should take it as it is, an isolated occurence of a bad experience with a good outcome.
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Okay, but it would appear that a main part of the problem was your funding source and knifecenter went above and beyond to accommodated you. See post #2 for more clarification on other circumstances.

Your title still says that purchasing from knifecenter is "bad", which in reading your posts and subsequent resolution, just isn't true.
 
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mdeous said:
I'm not suggesting KnifeCenter is being dishonest, and I don't really care about the outcome (if they make it right it's great and be sure I'll mention it, if they don't that's no big deal, it's just knives and nobody's gonna die)
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You opened a thread about an excellent dealer on the most viewed knife forum on the planet to frivolously complain about something that would have been resolved, if you had just waited 12 hours.

Knifecenter is a business with employees and folks who depend on them for their living. It's true that no will die because of your complaint, but badmouthing them prematurely is wrong and could cost them.

I'm glad you got sorted out, but you should examine your self entitled attitude and apologise for this unnecessary thread.
 
Steven65 said:
You opened a thread about an excellent dealer on the most viewed knife forum on the planet to frivolously complain about something that would have been resolved, if you had just waited 12 hours.

Knifecenter is a business with employees and folks who depend on them for their living. It's true that no will die because of your complaint, but badmouthing them prematurely is wrong and could cost them.

I'm glad you got sorted out, but you should examine your self entitled attitude and apologise for this unnecessary thread.
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Where did you see I didn't wait before posting? FYI I waited 2 whole days before posting here... I didn't "badmouth", I just reported plain facts, and waiting more wouldn't have changed anything to the conclusion. This post reflects my experience, I'm not gonna appologize for it (I edited the title so that it's more accurate, as suggested). Sorry if you don't like it.
 
mdeous said:
Where did you see I didn't wait before posting? FYI I waited 2 whole days before posting here... I didn't "badmouth", I just reported plain facts, and waiting more wouldn't have changed anything to the conclusion. This post reflects my experience, I'm not gonna appologize for it (I edited the title so that it's more accurate, as suggested). Sorry if you don't like it.
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You didn't wait until knifecenter was ultimately able to solve your problem before you came here to bad mouth them.

Anyway, I'm done wasting my time responding to this. Hopefully people read past your "bad" thread title and see what the real issue is here....
 
craytab said:
You didn't wait until knifecenter was ultimately able to solve your problem before you came here to bad mouth them.

Anyway, I'm done wasting my time responding to this. Hopefully people read past your "bad" thread title and see what the real issue is here....
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I think I understand why we disagree now, we just don't see feedback the same way it seems. You seem to think that a bad feedback should always be about a bad outcome, while I think that the overall impression is more important, even when things get sorted out in the end (hence why I think waiting wouldn't have changed anything, I would have made the exact same post).
It doesn't mean knifecenter is a bad shop, but things don't always go flawlessly, and it was one unfortunate case where they didn't.
 
mdeous said:
Where did you see I didn't wait before posting? FYI I waited 2 whole days before posting here... I didn't "badmouth", I just reported plain facts, and waiting more wouldn't have changed anything to the conclusion. This post reflects my experience, I'm not gonna appologize for it (I edited the title so that it's more accurate, as suggested). Sorry if you don't like it.
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Your thread and subsequent posts reveals all we need to know about you. Goodbye and good luck.
 
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