I will be moving forward without animosity towards anyone; as none was present before, I feel none should be present after. YMMV
I've already made my offer, whether you choose to take it or leave it is up to you.
In reality, the only response warranted from you would be this:
"I made choice I thought most appropriate, I'm sorry you disagree. However, I stand by my decision as I feel it is what is best for Auntie and HI."
If you felt that I personally affronted you, you could have also asked for a cessation and an apology. These little digs in your posts are losing you ground in my eyes, and if you were in any way officially associated with HI I would no longer be a customer.
As a side note, I believe in what HI is doing. I do not believe that any of the issues I've had ever warranted sending anything back. The few issues I have had Auntie has been marvelous about. However, I also believe it is dishonest to sugar coat things. I call things as I see them, and I choose to spend my money where and how I see fit. I would not want someone to read my glowing review, go and buy something on my word, and then be disappointed in it.
You have two choices. You can either look and see if anything I say is of merit, and if so learn from it. Or, you can dismiss it. Frankly I'm disinterested at this point because you're behavior has made it quite clear that a discussion with you is wasting my time.
I'm sincerely trying my best to be professional, and sincere. Whether it comes across that way I don't know. I offered an apology for the actions I know were in the wrong, but beyond that there isn't much I can do because I don't feel like the courtesy I'm trying to extend is being extended back.