Sorry if this is in the wrong area, but needed to see what you all think on this matter. If it is in the wrong area, any moderator, please place in correct area for responses. Thank you
I recently purchased a knife from a well known and respected knife sales website that I just received yesterday. Very excited to get this one I open it up and become instantly concerned on what to do. I will not name the website yet as I am waiting for their response first, as well as I will not mar the custom knife makers name either without the website's response or the makers response first.
I opened the package of a custom knife that was stated as "NEW" from the maker on the website and the knife has a huge blemish on one of the bolsters. Both bolsters, the shield, as well as the blade have hairline scratches on them as though the knife has been pocket carried and possibly used a little if used at all, but merely cleaned with a cloth that scratched them all up. I spent $420 on this knife to get it. Now even with the scratches the knife is still extremely nice and I want to keep it, but not in this kind of condition, at the price I paid. This is a collectors knife, not a user, as I have users and do not plan on this being one of them, but have it as an investment knife.
The website states that an email for return needs to be made within 3 days of receipt of purchase. There will be a return deduction of 5% if purchased with a credit card, as well as I will have to pay for the shipping back.
This maker is a renowned knife maker. Any custom slipjoint collector will know him, and may feel the need to know if he is not willing to make ammends if the website is unwilling to as well.
I am merely wanting to know what all of you think I should do as I already know that this knife with blemishes is de-valued by at least 15-20% of my purchase price in its current condition.
I will attach my sent email to the website if I think that it becomes necessary, with their response.
But this thread is meant to see what all of you think I should do in this situation. Also I know the maker and know that even though it may not be his mistake that he will most likely make good on it and with hope will fix the issues. But what do you all think I should do.
Thanks
I recently purchased a knife from a well known and respected knife sales website that I just received yesterday. Very excited to get this one I open it up and become instantly concerned on what to do. I will not name the website yet as I am waiting for their response first, as well as I will not mar the custom knife makers name either without the website's response or the makers response first.
I opened the package of a custom knife that was stated as "NEW" from the maker on the website and the knife has a huge blemish on one of the bolsters. Both bolsters, the shield, as well as the blade have hairline scratches on them as though the knife has been pocket carried and possibly used a little if used at all, but merely cleaned with a cloth that scratched them all up. I spent $420 on this knife to get it. Now even with the scratches the knife is still extremely nice and I want to keep it, but not in this kind of condition, at the price I paid. This is a collectors knife, not a user, as I have users and do not plan on this being one of them, but have it as an investment knife.
The website states that an email for return needs to be made within 3 days of receipt of purchase. There will be a return deduction of 5% if purchased with a credit card, as well as I will have to pay for the shipping back.
This maker is a renowned knife maker. Any custom slipjoint collector will know him, and may feel the need to know if he is not willing to make ammends if the website is unwilling to as well.
I am merely wanting to know what all of you think I should do as I already know that this knife with blemishes is de-valued by at least 15-20% of my purchase price in its current condition.
I will attach my sent email to the website if I think that it becomes necessary, with their response.
But this thread is meant to see what all of you think I should do in this situation. Also I know the maker and know that even though it may not be his mistake that he will most likely make good on it and with hope will fix the issues. But what do you all think I should do.
Thanks
