
It is my belief that customers only buy good feelings and solutions to problems. As you said, in the end we did provide a solution for the problem with UPS in the form of a full refund, but you were left with anything but a good feeling after your interaction with us. My late reply to your email did not help the matter either.
I agree with @TOMBSTONE, "that was a horrible story of customer service". We will be using this situation in further training of our customer service team as this is a perfect example of what NOT to do.
As a frequent online customer, myself, I would completely understand if you never wanted to deal with Blade HQ again. If you do wish to give us a second chance, please let me know and I would be happy to assist in helping you with your future purchase as a further apology for the poor treatment you received from us.
Deepest regards,
Tom C.
Customer Service Manager