sharp_edge
Gold Member
- Joined
- Jul 30, 2015
- Messages
- 5,937
I recently broke a Spyderco blade*. Didn't bother contacting them first, just mailed my $180 paperweight to Golden (from the other side of the world) with a note explaining what happened.
Got an email back, they had examined it and determined it was my own fault, no defects in the blade. I accept that. They also said the blade could not be replaced, which I expected to be the case. C'est la vie.
But they also said they would send me another Spyderco of my choice, to the same value of the broken one, which I did not expect. I didn't get a replacement blade, I am getting a replacement knife.
Seems to me that Spyderco looks at any returns on a case by case basis, and deals with each in a fair minded way, to say the very least.
*Be careful with Maxamet folks, it's quite brittle.
Oh really? That's even much better than replacing the blade for a fee.

