I bought this Commander on E-Bay from The Knifestore. It came in a real Emerson box with a real product registration and a large Emerson sticker. I'm not sure if The Knife store is a real dealer for Emerson or just a guy with a store who came across some Emersons to sell.
As far as tinkering with it, it's made to tinker with. It's why the military adopted it. You can break it down in the field with very common and readily available tools and service it if it needs to be. It's made to be easily dismantled and repaired. That's why I tinkered with it.
Quite honestly, once in my hands that thing was not getting put in a box and sent anywhere. It could have been much worse and I still wouldn't have sent it anywhere.
It's in my pocket now and will be on my nightstand in a bit and then go back in my pocket and so on. It's going nowhere else.
It works perfectly. I am good at using the wave feature too. Actually, I can open it in a flash on the damndest things. The counter edge, the couch, the cat,s head, the...
I'm perfectly content with it and I don't need that level of help with it because apparently there was not that much wrong with it.