To the opening question, it is a perfectly reasonable standard that an object identified as "knife" should, from its manufacturer, cut well out of the box, unless that box further specified "butter knife."
That said manufacturer has now taken the matter seriously and is making attempts to fulfill that perfectly reasonable expectation is also a reasonable standard.
Personally, I like to get some miles out of a factory edge before putting steel to stone, though I have purchased a dull dud or two back in the day and just dealt with it. If that happened again these days with any of my recent new knife purchases, I would have sent it back. On the other hand, I've also haggled a time or two on a used knife with a chipped blade, knowing full well I could clean up the edge in minutes. But then, the seller could have done it, too, but didn't.