new service pricing structure

Discussion in 'Benchmade Knife Company' started by plow_2, Feb 4, 2021.

  1. plow_2

    plow_2 Gold Member Gold Member

    460
    Dec 18, 2002
    Filled out a warranty form to get a new blade put on my 940 due to excessive use and sharpening. Last time I had it done it was $30. The price came out to $90, so I emailed them. Response was that they were taking a beating with the old pricing structure so now it's based off the price of the knife. $90 for a new blade is too much though, so will keep the old blade and carry it less.
     
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  2. Modoc ED

    Modoc ED Gold Member Gold Member

    Mar 28, 2010
    That's ridiculous.
     
    Last edited: Feb 4, 2021
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  3. Larryz71

    Larryz71

    37
    Jan 20, 2018
    I wont be buying anymore Benchmade knives, if true... Historically, I have paid a premium for the butterfly and justified my purchases by being about to fall back on their warranty/repair services. If blade replacements are now this high, I personally can't justify the initial butterfly tax.
     
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  4. jjg6319

    jjg6319

    234
    Dec 19, 2011
    That does seem high from a company that once was known for good customer support.
     
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  5. AK_Knife_Guy

    AK_Knife_Guy

    9
    Mar 6, 2020
    Very much agreed.
     
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  6. 42Jackbauer23

    42Jackbauer23

    273
    Dec 3, 2007
    I see both sides of it. From their view I doubt there is much profit from swapping a blade for $30. Between the cost of the blade, paying a guy to swap it, and shipping it back it cant be much. On the other hand one of the benefits of Benchmade was the option to buy a replacement blade at a good price. When we buy a benchmade we pay a "butterfly tax", and from what I've read on other fan groups customer service has been subpar lately. There has been alot of negative feedback for Benchmade lately. This just adds more negativity to the list from a customer viewpoint.

    Obviously I don't work there and I'm not a numbers guy, but maybe they should have done different pricing structure on the blade swap.
    maybe something like
    S30V-$40
    20CV and m390-$50
    M4 and S90V-$60

    But I'm no expert, just a guy who loves knives. And it’s getting harder to justify spending money on a Benchmade.
     
    Last edited: Feb 4, 2021
  7. Cypress

    Cypress

    Jun 22, 2009
    Uhhh. What?

    $90 for an S30V blade? You can buy wholeass knives in S30V for $40.

    If this is legit, I’m 100% done with Benchmade. I use an M4 Griptilian as a work knife because I could get it rebladed.
     
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  8. colin.p

    colin.p

    Feb 4, 2017
    At least there is an option for a replacement blade, not like some knife manufacturers that don't offer replacement blades at all.

    Unfortunately, I can never send any knives back to the States for warranty work, so the price of a blade is a moot point for me.
     
  9. Pendexter

    Pendexter

    103
    Aug 20, 2018
    Op, what blade steel was your 940? I didn't see it mentioned...
     
  10. plow_2

    plow_2 Gold Member Gold Member

    460
    Dec 18, 2002
    S30v
     
  11. Pendexter

    Pendexter

    103
    Aug 20, 2018
    Ouch... I was assuming it was m4 or s90v. I got my 20cv grip blade replaced for $30 about 2 years ago... I wonder what s90v will cost if $90 is the price for s30v.
     
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  12. Cypress

    Cypress

    Jun 22, 2009
    The Custom Shop charges $30 to upgrade a standard S30V Griptilian to S90V. If Benchmade is constant in their math (that’ll be the day) that would make an S90V replacement blade $120...which is roughly the same price as an entire Spyderco Native 5 in S90V :rolleyes:
     
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  13. VicAlox74

    VicAlox74

    114
    Nov 4, 2018
    I like Benchmade. I also like Spyderco. Of the two my Spyderco’s have better quality. I really like Benchmade. I just wish they could keep costs down. Recently bought a Bugout and really like it. But it doesn’t have a edge on it out of the box like my Para 3 or Native 5. Same steel.

    Since the Axis lock is no longer just on Benchmade’s I don’t think high prices are going to help them.
     
  14. mrfields

    mrfields

    205
    Jun 30, 2017
    from what i understand the price increase came as a result of a lot of people taking advantage of their blade replacement policy, much as they used to with their free clips a while back. with them now sending the old blade back upon request, there’s been an bunch of pretty much brand new blades being replaced just to get a 2nd blade without anything wrong with the first. when you consider that spyderco (& other companies too, my old memory just won’t recall who) won’t replace a blade at all, it still isn’t a bad deal. i think they’re asking 40% of msrp from what i’ve heard.

    so once again you can thank the leaches who have to go ruin everything for the rest of us
     
  15. Sigguy

    Sigguy Gold Member Gold Member

    251
    Sep 1, 2006
    Very unreasonable. I've had about enough of Benchmade.
     
  16. yoko

    yoko Basic Member Basic Member

    946
    Sep 4, 2011
    I'm going to have to call and check i was just about to send my barrage in ... but if the prices are this high forget it
     
  17. BMCGear

    BMCGear Gold Member Gold Member

    Jan 4, 2014
    The biggest issue for me is the way that Benchmade handles changes. Nothing is announced through their website or social media. Maybe it was on their forum but I don't frequent it enough to know. Instead a customer sends in a knife thinking I'm gonna pay $30 to have this rebladed because that's what it always is and then is disappointed and comes to a forum to share how much "Yours for life" actually cost.

    I bought a Custom Shop (bought several actually) and payed FULL MSRP on them because I thought I could get a re-blade at a good enough price to offset the purchase if I jacked it up. That is a benefit of BM I always factor in when purchasing a new knife. If the above person is right and now I have to pay 40% of what the knife costs for a re-blade i'll have paid $322 for a Grip and then a re-blade a few years down the line. At those prices I'm getting close to just buying a second knife.

    I don't think that it's outrageous but not being clear in your policy is and that's what upsets me the most.
     
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  18. BMCGear

    BMCGear Gold Member Gold Member

    Jan 4, 2014
    550/551 Griptilian in s30v - $119.00
    Endura in K390 - $133.00

    Even in the regular production knives Benchmade isn't really cheaper. K390 for $14.00 more. I'll just buy two Endura's and call it a day for blade replacement.
     
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  19. Rossymeister

    Rossymeister

    16
    Apr 26, 2013
    Yeah im kinda disappointed too. I wont be buying any more thats for sure.
     
  20. Eljay2

    Eljay2

    220
    Sep 25, 2018
    I hope that's wrong. Benchmade has made some really rookie mistakes in recent years, particularly with their marketing around limiteds. If the $90 quote is accurate, I may just be done with them, after 30 years of collecting their knives. They might actually benefit from being taken out by a private equity firm.
     
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