new service pricing structure

Replacement blade for 940-1 with s90v blade cost $148.00 plus $14.00 freight, that is ameican dollars now convert that to canadian and add on $35.00 custom .that seems excessive. But it is what I paid on top of the $20.00 to ship this.so that's what will prevent me from buying benchmade in the future.
 
elasmonut said:
When a replacement blade costs twice the price of a chinese knife with similar specs and better design and materials, you just know that most customers are going to choose value first.
And please Benchmade! Stop just Stop, trying to make up sales terms like "grivory" it's plastic just admit it, it's cheap nasty fairly durable plastic. Fine if it’s cheap, the Rat models from Ontario wear it well, but you seem to think you can sell your "griptilian" an "bugout" plastic crap for the price of a custom. If it wasn't for after market scale makers the Benchmade would be ignored.
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This is ridiculous from start to finish.
 
elasmonut said:
When a replacement blade costs twice the price of a chinese knife with similar specs and better design and materials, you just know that most customers are going to choose value first.
And please Benchmade! Stop just Stop, trying to make up sales terms like "grivory" it's plastic just admit it, it's cheap nasty fairly durable plastic. Fine if its cheap, the Rat models from Ontario wear it well, but you seem to think you can sell your "griptilian" an "bugout" plastic crap for the price of a custom. If it wasn't for after market scale makers the Benchmade would be ignored.
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False. Talk about the cart before the horse. That's like saying "Ford Mustangs are only popular because so many companies make aftermarket parts for them!" :rolleyes:
 
It is not that I don't like benchmade, I do but it has reached a point of diminishing returns for some canadian buyers.it would be nice if they had a canadian service department like bushnell.
 
Oldy said:
It is not that I don't like benchmade, I do but it has reached a point of diminishing returns for some canadian buyers.it would be nice if they had a canadian service department like bushnell.
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This is a solid point. Hey benchmade rep, you see this?
 
BillZee said:
Well .......if you don't like Benchmade there are other knife companies in the US that make great knives.
I buy from all of the US companies........
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Problem is many of us bought Benchmade when their warranty meant something. We paid more for it, so it makes you feel cheated. Buying now you should be aware their service and "lifetime warranty" will cost you.
 
Yo Mama said:
Problem is many of us bought Benchmade when their warranty meant something. We paid more for it, so it makes you feel cheated. Buying now you should be aware their service and "lifetime warranty" will cost you.
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Nothing has changed with their warranty
 
DMG said:
Nothing has changed with their warranty
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Yes, it has. Before if you broke a blade you paid nothing. If it was purposeful or due to abuse it wouldn't be covered but if it was due to normal use it would be covered. Now there's a cost to reblade when this was never part of the warranty before.
 
Yo Mama said:
Yes, it has. Before if you broke a blade you paid nothing. If it was purposeful or due to abuse it wouldn't be covered but if it was due to normal use it would be covered. Now there's a cost to reblade when this was never part of the warranty before.
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No, nothing about warranty repairs has changed
 
Yo Mama said:
The fact that they have priced warranty repair says otherwise.
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I just paid to have a Contego blade replaced because the previous owner messed up the coating sharpening it. They let me keep the old blade. That is why it is priced. If the blade broke for no apparent reason, it would be free under warranty.
 
yeah their warranty is still great. just sent in my 490 for some work, it was making a funny, loudish clicking noise when the blade was closed. they ended up replacing the scales, assist & omega springs, pivot, all the screws, stop pin, pretty much everything but the blade, axis bar, and clip. got back what was essentially a new knife free under warranty.IMG_2159.jpeg

they did the same thing too with my 580 when i broke one of the scales by tightening a body screw a bit too much. i’ve never had to replace a blade through them but i’m sure they would do so for free too if the blade is defective. their customer service has always been top notch in my experience.
 
Yo Mama said:
Yes, it has. Before if you broke a blade you paid nothing. If it was purposeful or due to abuse it wouldn't be covered but if it was due to normal use it would be covered. Now there's a cost to reblade when this was never part of the warranty before.
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You still pay nothing for a blade replacement if it is a warranty issue. Just like you said, "If it was purposeful or due to abuse it wouldn't be covered," they simply raised the price for those re-blades. Under the old system you mentioned, they charged a flat fee of $30 in the cases you mentioned. Too many people abused the system in the ways you mentioned, so they raised the price of re-blades.
 
Quiet said:
Man, folks needing a reblade on a modern steel knife, that's certainly something. I've got several knives (out of hundreds I own) that I've used hard and sharpened many times, and you can barely tell when holding it next to a new one of that model. What are you guys sharpening with that necessitates a full-on new blade? I mean, if you want one of a different steel they offer, then you should expect to pay, simple as that.

Also, since it's such a huge issue, and apparently Benchmade is the bad guy here, can someone point me out to other American manufactured knife companies that still offer new blades for their knives at a price the mobgroup has decreed is an acceptable price? I'd appreciate it, thanks!
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Do blades not break in your world?
 
Cgw1984 said:
Do blades not break in your world?
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Let me state this as politely as I can. I've been using knives on this Earth for over 40 years. Camping, hiking, doing yardwork, clearing land for campsites, woodworking, food prep, you name it, I've done it. I have owned literally thousands of knives in my life. All that time, all that use, not once have I ever broken a blade. Also, modern steels*, if you sharpen that knife down to a point that the blade needs to be replaced, one of two factors is true: you either don't know how to sharpen a knife correctly (hint, angle-grinders aren't the best at the task), or you've owned that knife for so long, normal sharpening of a modern steel blade has finally worn away enough material to require a replacement. Also? If you break a knife using it as something other than a cutting tool, well, again, that's on you.

At which point, none of those things are manufacturer defects, and so don't deserve free replacements in my opinion, and I wouldn't denigrate a manufacturer for seeing it as such.



* As I state in the post of mine you quoted.
 
Silent H said:
You still pay nothing for a blade replacement if it is a warranty issue. Just like you said, "If it was purposeful or due to abuse it wouldn't be covered," they simply raised the price for those re-blades. Under the old system you mentioned, they charged a flat fee of $30 in the cases you mentioned. Too many people abused the system in the ways you mentioned, so they raised the price of re-blades.
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Just FYI, I did call Benchmade to confirm this. I was told any reason a blade breaks they will place on the user abusing the knife and that it very rarely would get warrantied out at no cost. Again, this is my overall problem with the change in warranty that Benchmade had where this was not the case when I bought all these.
At this point the only thing the warranty is covering is omega springs and screws. I don't see what else it actually could take care of.

By the way, I'm just as upset at Leatherman. When I bought all of my multi-tools they were lifetime warranty. Then they changed to 25 years. That's different and that's not what I originally spent my harder than money to get. I think if you buy a knife under an existing warranty that warranty should be honored and any new knives down the road that they want to change warranty on that can be a rolling change going forward.
 
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