New Strider failure

I find this whole subject really odd as I pretty much come to two main conclusions. One, the talk of shoddy QC has to be over-rated, or ,two, there are A LOT of really stupid people out there whom have a pile more money to burn than me:confused::D ! I just don't see how a company could consistently be this bad and continue to sell very expensive knives to what is generally a small market segment without some major backlash. And if they ARE that bad, WTF is wrong with people? From how I see it, you got a dud and hopefully, it'll be made right in quick time. Good luck.
 
I am amazed at how many people believe that Strider leaves the stop pin loose to ease in installing the tritium pins can be installed easier! If Strider truely did this, then shame on them! Intentionally leaving a screw loose on a knife that is supposed to be used in the harshest conditions is completly irrisponsible! Has nobody unscrewed a screw before, it's not that hard when they are tight.
 
Sir , I'm sorry to hear about your problems with the SNG . My own experiences have been good .

Shouldn't you offer Mick a chance to resolve the problem before raising the issue in a public forum ?

Mick will be attentive to your problem , and I'm sure will help you .

Chris
 
There's nothing wrong with letting the rest of us know that Strider isn't perfect, but we could get the whole story if you let them take care of you first.

If you didn't get the knife directly from Strider, someone else may have worked on it just as you did, but with negative effect.
 
10-20 percent of the ones ive gotten have taken some tinkering, but once done, i can open locked doors with them. they're not low maintenance, but in my opinion well worth the ocassional adjustment. I asked Mick a simple question about a SnG i got once, and he personally offered to refund my money. I got it fixed up, but was speechless at his offer. Just give him a chance, he's a good guy.
 
The 5 Strider folders I've bought have been clean as a hounds tooth . I'm not doubting your account , I can only state my own experience .

I'm sure Mick will take care of you , they have a rep for standing behind their product for a reason .

Chris
 
michaelmcgo said:
I am amazed at how many people believe that Strider leaves the stop pin loose to ease in installing the tritium pins can be installed easier! If Strider truely did this, then shame on them! Intentionally leaving a screw loose on a knife that is supposed to be used in the harshest conditions is completly irrisponsible! Has nobody unscrewed a screw before, it's not that hard when they are tight.
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:confused:
Umm..the SMF And SnG don't have a tritium "thumbstud" available to them...that's the AR and GB....
 
cdf said:
Shouldn't you offer Mick a chance to resolve the problem before raising the issue in a public forum ?

Mick will be attentive to your problem , and I'm sure will help you .
Click to expand...


This is my opinion as well. Mick will take care of you.
 
Danbo said:
This is my opinion as well. Mick will take care of you.
Click to expand...
+2. Mick's one of the best guys I've ever had the pleasure of meeting in the knife business, along with Bill Harsey.

I've never had any problems with Quality Control, and I've done things with my Striders that I could have never done with another knife without destroying it, and they are still going strong.

And hard-used knives just LOOK cooler :)
 
It sure would help if you posted some pictures of this. I am having a hard time following what you are saying as it does not seem to make sense to me.
If I purchase a $400 knife and it is not working, I am going to:
A) send it back to the the retailer I bought it from
OR
B) send it back to the company that made it
At the very least
C) contact the company that made the expensive knife and voice my concerns with them.

I have purchased many expensive items in my day. Most of them were 100% good to go. The few that had issues, I immediately contacted the company, that is one of the perks to buying top notch equipment, their customer service is usually at the top of the heap.
 
I think i fixed the problem on my SNG with the help of some strong bond Loctite, and after overnight curing it seems to hold.

I thought about sending the SNG back to the company in the States i bought it from, but this could bring on some problems as i live far away in the Netherlands, not in the States.
In my country, things have a habit of disappearing when Dutch Customs are involved in any way, so i was happy to get it in the first place.

Also while i think this sort of problems should not happen on knives in this pricerange, the Loctite seemed like an easy fix, we will see how it works out.

I still like this knife, that is the reason i ordered it's bigger brother also.

:)
 
I'm not bagging anyone here, but IF this were me:

1. I would have contacted the dealer straight away (not tried to fix it myself). See what he can do to help/replace.
2. If no success there - contact Strider guys and let them set it straight.
3. Then post to forum: I got a bum Strider, the blade fell out and the G10 came apart, but you know what: I got it sorted/not sorted or whatever by so and so.

This way all of us can get the full story - beginning to end hopefully. Where we are now: Strider knives are getting bagged for QC, people can't believe that what you say is true etc etc. Not a good outcome for any of the parties.

I truly hope you get sorted. It is a lot of money to pay for a knife and I'd like to see you feel that you got value in the end.

My apologies if I'm preaching. I think I'm getting old.

Greg

PS: Just read your post (while I was typing this one) that you're worried about stuff dissappearing at customs. Fair enough. Still probably would not hurt to give the company where you bought it/Strider a call for a chat.
 
I can't understand why there are always requests to hold off on posting issues with a knife. Warranty after purchase is one thing, the condition of the knife when it leaves the factory the first time is another. This specific example is a very good illustration of the importance of the difference. Getting it right the first time is important when even with the best service you still risk two trips through customs and the shipping expense on your end.
 
michaelmcgo said:
I am amazed at how many people believe that Strider leaves the stop pin loose to ease in installing the tritium pins can be installed easier! If Strider truely did this, then shame on them! Intentionally leaving a screw loose on a knife that is supposed to be used in the harshest conditions is completly irrisponsible! Has nobody unscrewed a screw before, it's not that hard when they are tight.
Click to expand...

The Tritium Thumbstuds are not made to be put on SnG/SMF knives, as the "thumbstuds" on them are rather stop pins. They are press fit.
Only AR, GB, RC and RCC thumbstuds can be exchanged for Tritium studs, as they are what they are: Thumbstuds.

Pepole should talk yout things they have knowledge of.

Hey, I bought a brand new car for 30.000 USD and the fuel tank was leaking. Did I post it? Did I contact the press? Nope. I had them fix it. So what´s the point? Send it in and they will fix it. You know, that´s what the guarantee is made for.
 
Yeah, why would people want to hear about the condition of a newly purchased knife? People really should lower their expectations when spending a few hundred dollars on a knife. :rolleyes:
 
This problem isn't equivalent to a leaky gas tank. This would be a hole in the brake line. And the transmission falls out. Mind you, this is before you drive the car. It doesn't even make it out of the parking lot.

At 400 dollars, they get it right the first try.
 
Difficult situation all around. Being in Europe, he's not in as good a position to just send it in. I would still have contacted the seller or Strider before posting. You never know what they can do for you till you let them know what the problem is. As we've seen here, letting the forum know got a lot of advice, including useless advice. I didn't notice his location when I first posted, either.
 
hardheart said:
Getting it right the first time is important when even with the best service you still risk two trips through customs and the shipping expense on your end.
Click to expand...

Agreed. This is definitely the way it should be.

But I guess people do make mistakes. And I believe that even at $400 you're allowed to make a mistake (IF this is what happened - I don't know). Its been said by better people than me that the true value of a knife is measured against the character of the person who made it - not the knife itself. Think of this as an opportunity to test that.

I'm sure that in the end the dude just wants what he set out to buy - a good blade.

Greg
 
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