- Joined
- Oct 13, 2006
- Messages
- 781
Here's the details(so far) about my customer service experience with Northwoods knives.
The knife I'm having a problem with is my 2008 bladeforums.com traditional forum knife by Northwoods Knives. It's a small stockman slipjoint knife with stag scales in the $100 price range.
Problems with the knife right out of the box:
All three blades had burnt tips from sharpening on a belt sander.
Shield was poorly fit.
The spring pin was very sloppy (spun off center with chunky pieces of brass hanging off it).
The stag looked almost like tan smooth bone. Very weak compared to all Northwoods knives I've seen before.
I can live with some of these problems, but the burnt blade tips are totally unacceptable for a $100 production knife.
January 13th: I expressed my disappointment with the knife in an e-mail addressed to David Shirley of Northwoods.
January 13th: I received a reply stating that per Dave Shirley, I should send the knife in for repair. They said "we will see what we can do."
January 14th: I mailed the knife to Northwoods.
February 2nd: Around three weeks after mailing the knife to Northwoods, I e-mailed asking if they received my knife. I also requested a repair status.
February 3rd: Received an e-mail from Northwoods stating that they received the knife on the 19th. They said "it is on our schedule to be fixed."
March 25th: I e-mailed Northwoods requesting an update on the repair. I specifically mentioned that I sent the knife to them 10 weeks ago. I received no reply to this e-mail message.
March 30th: I called Northwoods on the phone and left a detailed voice mail message asking for an update on my knife repair via a return phone call.
March 31st: I received no return call from Northwoods so I called them again around 3:00 PM today. The guy on the phone told me they are waiting on a part. My attempts to get more information about the part or the expected repair date were answered with an "I don't know." All he said was "I'll call you when it's fixed."
I've had the knife in my possession for 5 days of the 82 days that I've owned it. Exactly 11 weeks(nearly three months!!!!) have passed and I still have no knife or any idea how much longer I have to wait. Northwoods Knives hasn't returned recent e-mails or phone calls, so I'm not holding my breath. I'm starting to doubt that I'll ever see my knife again.
I absolutely won't be buying or recommending Northwoods knives EVER again. I'm simply amazed at the lack of customer service during such a slow economy. Guess my $100 or future business isn't important to them.
In comparison, the Case Doctor's knife I sent back to Case because of blade play and a weak back-spring was back in my hands after only 9 days. A confirmation e-mail and door to door in 9 days!!! That's customer service!
The knife I'm having a problem with is my 2008 bladeforums.com traditional forum knife by Northwoods Knives. It's a small stockman slipjoint knife with stag scales in the $100 price range.
Problems with the knife right out of the box:
All three blades had burnt tips from sharpening on a belt sander.
Shield was poorly fit.
The spring pin was very sloppy (spun off center with chunky pieces of brass hanging off it).
The stag looked almost like tan smooth bone. Very weak compared to all Northwoods knives I've seen before.
I can live with some of these problems, but the burnt blade tips are totally unacceptable for a $100 production knife.
January 13th: I expressed my disappointment with the knife in an e-mail addressed to David Shirley of Northwoods.
January 13th: I received a reply stating that per Dave Shirley, I should send the knife in for repair. They said "we will see what we can do."
January 14th: I mailed the knife to Northwoods.
February 2nd: Around three weeks after mailing the knife to Northwoods, I e-mailed asking if they received my knife. I also requested a repair status.
February 3rd: Received an e-mail from Northwoods stating that they received the knife on the 19th. They said "it is on our schedule to be fixed."
March 25th: I e-mailed Northwoods requesting an update on the repair. I specifically mentioned that I sent the knife to them 10 weeks ago. I received no reply to this e-mail message.
March 30th: I called Northwoods on the phone and left a detailed voice mail message asking for an update on my knife repair via a return phone call.
March 31st: I received no return call from Northwoods so I called them again around 3:00 PM today. The guy on the phone told me they are waiting on a part. My attempts to get more information about the part or the expected repair date were answered with an "I don't know." All he said was "I'll call you when it's fixed."
I've had the knife in my possession for 5 days of the 82 days that I've owned it. Exactly 11 weeks(nearly three months!!!!) have passed and I still have no knife or any idea how much longer I have to wait. Northwoods Knives hasn't returned recent e-mails or phone calls, so I'm not holding my breath. I'm starting to doubt that I'll ever see my knife again.
I absolutely won't be buying or recommending Northwoods knives EVER again. I'm simply amazed at the lack of customer service during such a slow economy. Guess my $100 or future business isn't important to them.
In comparison, the Case Doctor's knife I sent back to Case because of blade play and a weak back-spring was back in my hands after only 9 days. A confirmation e-mail and door to door in 9 days!!! That's customer service!
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