So glad someone brought this up. On basic functionality, it's preferences- for example someone mentioned Zebralight and I hate my Zebralight, which IMO has very few options except moon and flash.... and a pitifully short turbo.
Olight has really pissed me off lately, I spend a lot with them and have sent thousands of dollars of referrals their way- my complaints are few but significant.
1st- if you change emails, you lose all your points. You might think this is just a marketing scam (and it partially is, a ton of points doesn't get much), but you do get first crack at new products which they often produce in limited colors.
2nd- They are still playing the Corona Card with not picking up their phones (even mom-n-pop shops have this figured out by now) , and a dozen emails later, they flat out are refusing to give me a number to call to discuss a few issues- I applaud their fluency in English, it's certainly better than my Mandarin, but there is definitely a communication breakdown. The "CS@Olight" address (Ellen) is obviously trying hard but does not pick up on some important details. I need to talk to a native English or at least more fluent rep, and they have been dodging this request for a month+
3rd- I actually USE different modes quite a bit, and am disappointed that their headlamps don't offer even a small red LED for not waking up family members when they are sleeping, or ruining my night vision, and they are missing other colors that serve specific purposes like tracking blood.
4th- They want to be seen as a big player and have an excellent site and other things that you associate with big players, but behind the curtain, they act like a small business. Like taking 2 weeks to pack your order before it even leaves China. Or not providing any live chat or customer service.
A huge issue I have is with the "damascus titanium" light they just offered as a limited edition. From what I can tell, this is not damascus, it's just flame and/or chemical/electrical anodization. I understand Timascus is a registered trademark, but I don't think that the i5T EOS (which is probably their worst light) is damascus by any definition, and besides it's just ugly. The ano is dull and lifeless. It's only value was in it's efficient use of alkaline batteries... otherwise it's just a larger than necessary 2 mode light.The i5T light sucks to begin with, making it rechargeable was probably the nail in the coffin.
They do a few other weird and annoying things like the new Obulb MC's best mode can't be accessed except by randomly clicking it on/off between 40-200 (!) times. WTF? .
I'm done with them unless I can sort out my account issues and they manage to do something innovative. Their best product, the LEP (not Led) weapon/handheld laser/phosphor light is incredible...but I got it at 50% of going rate now, and they don't seem to be pushing it. It should be their flagship. Maybe there is a parts issue or something on the Odin Turbo LEP....
Otherwise, while there is the potential for a great company here, their abysmal packing (as in it will sit in their warehouse 2 weeks) and then shipping (NOT a USA company, NO USA stock) combined with total lack of live customer service brings down their rating to a D+ or C- ... I guess 2.6/5 stars if you look at things that way.
