So as soon as they get more, they're going to send you a free part based just on your word, with no effort, proof, or expense required on your end, and that's bad customer service. Meanwhile you, the guy who bombards them with emails, posts on their Facebook page, calls repeatedly, and posts a thread bashing them over a free pocket clip calls them clowns, because they didn't kiss your butt, or follow up on every single person waiting for a part they give away for the asking?
You have my sympathy, but not because you're having to deal with SF's customer service.
wtf?...
lol, sure my first post may seem a bit rash which is why i said it probably should be in the w&c... quite honestly, how would you have felt if you were in my shoes?
my 3-4 unanswered polite and professional emails at the beginning of each week to touch base on the status of my order
(i feel 4wks is ample time to take 2min to respond while sipping coffee in your office chair or am i crazy?)
unanswered calls/messages shortly after my emails were ignored. a ridiculously long hold time
(i admit most of the calls had to be made during office hours and i could not wait for more than 30-45min at a time)
a single post on their facebook page to try and get some help which was ignored
i never wanted an ass kissing, i just wanted to carry my light
all of the above eventually led me here seeking a clip. i had enough that day and a barrage of phone calls during my breaks in the office after being left out to dry sounded reasonable imo. you have no clue what emails were exchanged between surefire and myself. i told them what happened, offered proof, asked if i should send my light in to be serviced. maybe you should read their warranty policy before you post in this thread. if i didnt bombard them with phone calls that day, would they have followed through? would my replacement clip make it to me finally after weeks of waiting? would i have known they were out of stock which he failed to note/overlooked during our initial conversation? did he update me with an email or phone call that he dropped the ball when he told me a clip was sent out weeks ago when in fact the order was never fulfilled? have you dealt with their customer service before? if you havnt maybe you should shut it and quit with the smart remarks. if youve had good experiences with surefire cool, please share as it gives me hope that they will make this right. as i stated in post #3 i finally got a hold of someone and will update the thread accordingly. if they sold the damn clips i would buy a dozen, but unfortunately they do not. at the moment everything is ok as i was promised a clip within 2weeks time (my rant switch has been turned off). if you havnt gathered already its not about the clip at this point but the principle of things... i paid for their product, its faulty by design (youd know if you own an lx2 and if you dont... google it). just because im not some government agency, i dont hold surefire stocks and my issue is not pertaining to thousands and thousands of dollars worth of merchandise doesnt make it ok for them to ignore me and not give 2 shits after spending my hard earned cash on a $200 light? thats an expense on my end is it not? seriously... thats like a full days work. common?!
if you dont have anything constructive to share please refrain from posting unless it gets moved to w&c
OwenM, if you have any further questions/concerns/issues i would prefer you pm me
and on that note,
your mother has my sympathy