On/Scene Tactical

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dewingrm

dewingrm

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I know that On/Scene Tactical has a big following here on BF but I just recieved a sheath that has taken over 2 months of frustration to finally recieve.

The story is fairly long so I'll try to shorten it a little. First I ordered a neck sheath for a Spyderco Ladybug at the end of November. The first sheath arrived in early December and it was for the wrong knife, so Eric told me to ship the knife and the sheath back to him so he can make the correct sheath, I shipped the knife and the sheath the next day.

About a month later, now the beginning of January, I hadn't heard anything or recieved my knife so I sent Eric an email. He told me that he was sorry but he had lost my address and didn't know who's knife and sheath it was. I told him not to worry about it and to send the knife and sheath to the address listed at the bottom of my email.

Another 2 weeks pass and no knife or sheath. I sent Eric another email and he replies saying that he needed my address to ship the knife and sheath. I sent him my address again, the third time including when I sent my address on an index card with the knife and sheath.

I recieved my knife and sheath today, I do like the sheath but it was too much trouble. I don't think I'll deal with On/Scene Tactical again. I'll probably get flamed for posting this but I think my experience with On/Scene Tactical was crappy.
 
Hey, this forum is for feedback, good and BAD. No need for flames. Sorry to hear you got the run around
 
Don't worry about getting flamed over this.

Yeah. . .others will probably post their "good" transactions with On/Scene Tactical. And that's OK. For their good experiences don't make your bad experience. . .with On/Scene Tactical. . .any better.

These are your experiences, with On/Scene Tactical, and this is the proper place for it !

And you've got mail.
 
Anything can go wrong I guess but I have always enjoyed my dealings with Eric,and always had good results.
 
I see no flame
Click to expand...

The only reason I wrote that is because I often see On/Scene Tactical get good feedback on this forum and because On/Scene Tactical has a good following here on BF.
 
the only problem I know of on Eric "Normark" 's end, is the family illness in early january.

I had shipped 2 knives, and had told him if he took time for xmas it wasn't a problem for a longer wait(I only sent 2 of 13 knives). He told me a normal wait was a week(on his end), and he might take 2 weeks for xmas season. no problems, until the norwalk virus hit.

his house got sick, and b/w down time and doc time, he got about 3 weeks behind. finally got caught up, and shipped my 2 last week. mail call in 30min, and I'm hoping they'll be there.

I'm online with Eric on ICQ all the time, so I had an idea of what was wrong after he got back from a week of not being online. understanding is great in these types of deals.

not flaming, but just giving a little insight as to why he may not have remembered which knife was who's and lost the addy(I had to resend my addy last week)
 
I'll be honest, I know all companies and people in general have a few set backs now and again and thats all part of being human. I also do not think that ON/Scene needs to defend themselves, But I am suprised that there has not been any coments at all from them. I would expect at least a sorry or opps, or we are back on track. Maybe I expect to much from people
 
Hey Dewingrm,

I appreciate your non-flamed response (except for “crappy”) to your experience with On/Scene Tactical. Personally, being a life-long customer service professional, I know that there will always be times when ANY company does not live up to ones’ expectations. That could be because a customer has higher expectations than a manufacturer’s product or service. It could be because of seasonal or other temporary fluctuations at the factory (possibly staffing changes). A certain amount of keeping things in balance is critical.

What I personally look at as a consumer is the overall experience people have had with a company in that I’m interested in buying. Does the product I want regularly receive high satisfaction ratings? Has the customer support philosophy of a company stood the test of time and gained a large following? Or maybe, is there new, LARGE trends in product or customer support that I need to take under personal advisement?

Eric at On/Scene runs a small company, manufacturing a stellar product (I own 7 or 8 of his sheaths now; I’ve lost count!). When he takes a vacation or has family illness/emergency, the shop either shuts down or seriously slows down. That is the nature of such a business and does need to be taken into account when confronting a concern. Though over two months may seem like a long time in dealing with a typical on-line retail facility, it is in fact not considering the multiple cross-boarder crossings and custom work he does.

From my knowledge and experience (and from the vast number of satisfied customers here; you’re right, he does have a strong following), I think it is very unlikely that you would have a similar repeat experience with On/Scene Tactical. However, that choice remains yours. In addition, it is your freedom to voice your experiences here, whether good or bad.

Thanks for your input!
 
Ron, thanks for your reply. I agree that a consumer should look at the overall experience people have had with the company. I however was unlucky enough to have a bad experience with On/Scene Tactical. I know that there are others who have had similar experiences with On/Scene Tactical.

I understand that he runs a small company and that due to illness or emergency that his shop will either slow or shut down but that does not excuse his poor business practices in my case. On/Scene Tactical lost my address three times and even forgot who owned the knife that I sent him. To me this is not acceptable.

Ryan
 
Ryan,

I am sorry for your experience with On/Scene Tactical. If you choose to find another custom synthetic sheath maker to fulfill your knife covering needs, I'm sure you will find some. Best of luck to you! :)

Take care!
 
WTF????????????????????????

Well thats the last time I do business with them !!! :)

Hey Ryan....

Just stuck this in here at the top as an afterthought...

First off I have no problem, don't consider this a flame, but rather a wake up call.. I appreciate your thoughts and comments, and will learn from them. One cannot grow, unless one learns lessons along the way. I consider it a lesson learned.

As to this statement...

"On/Scene Tactical lost my address three times and even forgot who owned the knife that I sent him. To me this is not acceptable. "

You knife was never in jeopardy, never in fear of being lost/misplaced, or sent to the wrong person. Your knife was in my lockup the entire time, safe,,rubbing elbows with all of the other Micro knives, and such.


Your address was never lost,, only misplaced, and in my panic, Not found. I wish I could show you my inbox. I also believe that several of my emails to you never made it to you, due to whatever.

I would also like to mention that Ryan and I had been in fairly constant contact with each other.

Anyway,, Onward..


I apologize for the Bull$hit and run around. This is actually the first I've sen of this thread..I'm shocked that no one has brought it to my attention....

As for the BS and run around.. All I can offer is an apology, and a refund, if you would take it....

I will say though that running a business like this is much more than I expected. Well in excess of 100 emails a day, it is nearly impossible to keep up with everything.If I had bothered to look a little closer at my pay pal records, I would have found your address right there.

I start my job roughly 6:00-6:30 am and it runs well into 11-11:30pm. Every Day. When you deal with this many people on a daily basis,as well as this many knives/sheaths on a daily basis it's not hard fall a little behind.. Not to mention this is the 2nd full time business I operate. Bouncing from one to the other is quite lovely.

I'm really sorry to have a black mark in your book, and hope some day I can win your trust back...

This happens in business, and I apologize for it, take responsibility for it and I'm willing to do what it takes to make it right....

In all honesty I don't make it a habit to screw people over. I hope that you don't tihnk I would destroy my hard earned reputation over an $11.00 transaction..
I just don't do business like that.

Again Ryan, I apologize that this has troubled you.

As for everyone else,

Thanks for the support..

ttyle

Eric...
 
Thanks Eric, I appreciate that you took some time and posted on this thread. I know that you have a very good following here on BF and that you have a well earned reputation and I understand that mistakes and misunderstandings can and often do happen. Thanks again for the response.
 
Hey Ryan....

Not a problem at all dude....

I take this stuff very seriously, and a post like this very seriously...

I'm Very big on customer service, although it doesn't look like it to you right now. I'll tell you right now,, I'm Seriously Sunk if I don't.This business is far too cut throat with competition Everywhere.

All I have is a good quality product and my word... One thing you can say is that I didn't lie about it..:) LOL

It happens, I won't deny it doesn't...

Again, if I can make your next experience a better one I will.

Thanks again Ryan for a splash of cold water to the face..:)

ttyle

Eric...
 
I got a kydex sheath for my BK7 last Feb. / March and love it. However I see the website has been down now since the summer of 2010. Did On Scene Tactical go out of business ??? If so, it is a real shame because he made Good Stuff
 
An Almost eight year old thread, don't you look at the start dates????

Oh well.......................
 
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