Hmmmm....
Thought long and hard on this one, and have to wonder how any shop, online or retail could keep a perfect score with *all* sorts of folks buying.
Given the first post in this thread, where the knives didn't seem to be sharp...were they 'customs' or 'manufactured' knives? As many folks that have posted knives for sale, boasting 'never sharpened'...how might they react, getting a new knife that a dealer 'touched up'?
If a knife manufacturer routinely sends out less-than-sharp knives, I would think that the most expedient thing for us as a community could do would be to complain to the *manufacturer*! Some poor fella, trying to meet internet pricing competition could be buried trying to sell routinely dull knives trying to make a buck and keep folks happy. Everyone seems to have different flavors of what they regard as 'sharp', and if one is in the hobby of knives, I would think that they themselves should know how to get as sharp as they would like.
Of course, if a knife is a 'custom', one would think that the maker, having each and every knife in his hands before sale would optimize the presentation of his product. However, in these days of manufacturing, the first owner of a knife might be the first one to really every look at or handle a knife.
Routine problems on any level of a manufactured knife, I think, should be thrown back at the folks making it, not the guy giving 'knife outlet' pricing trying to serve this niche market. How else will they know that the consumer won't put up with it?
The guy I buy from routinely checks any knives for whether the product is functional before sending out, but if someone might be 'picky' about 'perfect', he suggests someone forward their complaint to the manufacturer. Recently, in the Spydie forum, someone noted that their new 'Manix' had chipped out the edge upon using it, and it did look roughly used. During that thread, Sal from Spyderco said to send it to them for the R&D folks to look at, not to take it back to the dealer. Ultimately, I got the impression that the fella knew that the *manufacturer* cared about how he felt about his knife.
The present state of 'knife dealers' is like a lot of businesses in our present day life that are priced down by folks wanting 'the best deal', but want the kind of services provided by a Rolls Royce dealer. It might be natural for us to want the 'greatest bang for the buck', but some consideration for what the people who provide services go through to get them that, might be in order, or otherwise, this search for 'price and convenience' might find us all eventually buying ALL of our products, online, from China.
Just a few of my thoughts on this....
...but I'll shutup now...
Regards,
DeadFish