Ordering from Scott Cook?

T

The_Guide

Joined
Feb 1, 2009
Messages
604
According to his website he is currently taking orders for the Owyhee Hunter. I totally want a Large one with the Bolster in S90V. They are beautiful looking knives!

What is the process for ordering one of his knives? I cant seem to reach him for more info. Also, when in the process is the payment due? I know there is a huge wait time so if I don't have to pay the full amount right away I'll get my name down for a few.

Thanks!
The_Guide :cool:
 
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When I contacted him to get on his list for a Lochsa, I just E-mailed him. He DID write me back. So, I would try E-mail him, with order & Owyhee in the subject line.
 
:rolleyes:I understand your point of view ... I simply don't share it.

Mr. Cook's work is outstanding, and I don't find him particularly standoffish. For a craftsman/artist, that is.:)

We'll just have to disagree.
 
Scott Cook is a good guy. He just puts his efforts into making knives instead of schmoozing. Reminds me of Chris Reeve. :D
 
severedthumbs said:
to many other makers actually communicate with their customers to hassle with scott.
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Doug-

you need to stop trolling man, seriously. If you want to be a normal upstanding member of this "society" be yourself. Not some drama hound.

Scott Cook is a one man show and great maker.

Pretty soon you will bashing everyone I think! We cannot allow that, you are making the rest of us 'nuts' look bad.

Ron LaBella
 
OldPhysics said:
:rolleyes:I understand your point of view ... I simply don't share it.

Mr. Cook's work is outstanding, and I don't find him particularly standoffish. For a craftsman/artist, that is.:)

We'll just have to disagree.
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I agree with my friend here.
 
LaBella said:
Doug-

you need to stop trolling man, seriously. If you want to be a normal upstanding member of this "society" be yourself. Not some drama hound.

Scott Cook is a one man show and great maker.

Pretty soon you will bashing everyone I think! We cannot allow that, you are making the rest of us 'nuts' look bad.

Ron LaBella
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Well Said, Ron. :thumbup:
 
Gee, I sure hope I don't get called a Troll, but I've been waiting several YEARS for a little neck knife from Scott Cook. And, I'd say it's been at least a couple years, since he even bothered to contact me. :confused:
 
Danbo said:
Gee, I sure hope I don't get called a Troll, but I've been waiting several YEARS for a little neck knife from Scott Cook. And, I'd say it's been at least a couple years, since he even bothered to contact me. :confused:
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exactly and there is a similar discussion elsewhere where several members are sharing the same sentiments we have expressed here.

he makes a wonderful knife but by all accounts and from experience he does not communicate. sorry this truth has upset you all
 
Yes, he could have a calendar program warn him on six-month or twelve-month anniversaries of each order, to let customers know where their order stands. But he doesn't. He also doesn't ignore the order altogether, just works through a large backlog, and does not take money and disappear.

sorry this truth has upset you all
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This is a gratuitously insulting statement, the like of which you would do well to learn to post without.
 
He is not the only maker that I have come across who does not follow up on outstanding orders as far as communication.

It is frustrating as a customer, but I also understand that it would take away their time in building knives.

I ordered a Lochsa and did not hear anything for over 2 years. I decided to shoot him an email and he emailed me within a couple of days. He also was able to let me know when he expected to get my knife done. He also asked me exactly what I wanted in the knife at that time since it was a long time since I ordered it. I got my knife in about 2 1/2 years after ordering and it is a fine folder.

I have experienced several makers who never touched base on orders until it came time to actually make them. I have also read stories of 5-7 years wait from a couple of makers and the customers never heard from the makers.

As posted earlier, at least these several makers are not the ones who take the money up front and then you never see your knife. That is a pretty poor way to conduct business.

It would benefit many makers to have a system of follow up for their customer orders. I was thinking that there might even be a market for that type of service as a tool that makers could use to let their customers know the status and then, they would only have to worry about making knives.
 
Daniel said:
It would benefit many makers to have a system of follow up for their customer orders. I was thinking that there might even be a market for that type of service as a tool that makers could use to let their customers know the status and then, they would only have to worry about making knives.
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The easy way to do that would be to have a list of orders in the sequence promised for delivery: Customer name, email address & phone number, and date of order.

Each order would have a separate follow-up worksheet with details of the order: model and materials, any size changes, and so on.

Going down the list, perhaps once a week or once a month, and contacting customers at 6-month anniversaries of the order shouldn't be too onerous.
 
I could easily do it in Outlook. Heck, they could just use a paper calendar.

The issue would be for the maker to actually follow up each week, month, or 90 days. A lot of folks, we start a good follow up program and then it falls by the wayside!

One thing it would do to benefit them besides customer goodwill is that it would most likely greatly reduce the calls and emails of "When is my knife going to be ready?" That would actually increase their shop time.
 
Computers crash. I would use lined notebook paper. KISS.

I have a calendar program that lists events, allows me to repeat them at whatever intervals, and will post several notices, for example, a week ahead of time, a day ahead, and so on. But again, that all depends on the computer and the program functioning, whereas many knifemakers do not participate online to any great extent. They participate in their shop instead, which is logical enough. :)

The notebook list can also use the follow-up pages as fairly detailed worksheets, if necessary, all in one looseleaf. The same looseleaf could also be used for a hardcopy phonebook for suppliers as well. Slip the book in a fireproof safe and you've got good security for important data.
 
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Agreed, but you can always have paper backup as well as data backup.
 
Oh, of course! The neatest way to get that paper hardcopy would be a printout of a computer file.
 
I could never cope with this multiple year waiting list thing, even if the maker communicated with me every week. (Which, obviously, would be ridiculous).

When it comes to knives and suchlike toys I become one of those must-have-now people. With the three customs I've got from Oz makers they have all arrived within 6 to 8 weeks and even then I had to stop myself looking in the mailbox every 15 minutes. :D

Seriously though, I realise that top notch makers are going to be busy but waiting years is not something I could do.
 
gajinoz said:
I could never cope with this multiple year waiting list thing, even if the maker communicated with me every week.

Seriously though, I realise that top notch makers are going to be busy but waiting years is not something I could do.
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Yes, but when the knife arrives I will be glad that I decided to order when I did :thumbup:

Plus I can always buy a bunch of other knives between now and then. ;)

The_Guide :cool:
 
The people who are complaining about Lack of Communication- have you ever sold some knives here or else where? I have and the amount of support required for each sale is substantial. It’s not 1 email- it’s a dozen detailed emails with specific information and questions to answer. I’m sure he could spend his entire workday answering emails and telephone calls or he could make the knives.

If you don’t like waiting please drop off the list so I can get on it and wait. I’d be very happy to be on that list- I’d be very happy to be last- at least I’d be on it.


Mitch
 
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