If you do decide to order from Mr. Storm, read the "changes/cancellations" page on his site. It lists what he charges for changes and cancellations:
"Returns And Cancellations
Cancellations
We have many products and options so it is best to settle on exactly what you want before placing an order. All orders are automatically sent to our cutting department as soon as they are placed. During this process we incur irreversible costs in both materials and labor.
Therefore, while we understand that orders might need to be cancelled at times, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:
- Orders cancelled before cutting: 15% Cancellation Charge
- Orders cancelled after cutting: 50% Cancellation Charge
- Orders changed before cutting: No Charge
- Order changes after cutting (Color, Model, Etc): 50%
Returns
Your order is in no way pre-fabricated - it doesn't even exist until we build it from raw materials. Every product on the site is custom built according to the specifications you choose before checking out. As such, we cannot accept returns or exchanges unless the error was our fault.
- No exchanges for different colors
- No exchanges or upgrades to different models or knives
- No add ons after the Sheath has been built
- No returns"
How in the heck can you ever make a change, or cancel an order, and avoid a 50% charge, if "All orders are automatically sent to our cutting department as soon as they are placed.? That statement makes any request to change or cancel an order impossible, without a 50% charge. Seems like he should just say that from the start. His street address isn't present on his site, or in customer communications-just the city. BBB lists his address, and it is a house. So where's the "cut department"? The basement?
In practice, the second you place an order, you're on the hook for 50%. Maybe he should just say that. In over 20 years of buying online, I've never seen such a blockheaded policy.