PayPal dispute resolution - at the speed of evolution

Good to hear about Knifemaker.ca's speedy heat treating service, I planned on using it too.
It still sucks that all we ever hear about is the good people getting scammed, for once I would like to hear about a scammer getting scammed and both getting busted
 
I don't like the fact that Paypal can tell you what you can and can't use your paypal account founds for.
It's your money how can they do that.
Firearms for example. Per their policy you can not use your Paypal debit card to purchase a firearm. That's bull
 
Most of the discussion is on getting payments. Lets look at it from the buyers stand point. Paypal is great at protecting your funds. I have also had the same happen to me and yes paypal held the money. But, they have also saved me money and protected me. I like paypal. Just my 2 cents.
 
I almost exclusively use Paypal to buy, and I buy almost exclusively in the US. The ONLY reason I feel free to spend my money liberally is because Paypal gives me a sense of security - I won't be screwed.

Now I am an honest buyer, and from more than a hundred shipments I have had just one non-delivery. The seller was able to claim it on the insurance (which _I_ had paid for) and I got my knives the second time around.

My point: I think most sellers HUGELY underestimate how many buyers (the vast majority of which are honest) feel secure enough to send their money to strangers with no guarantee they'll get anything in return ONLY because of Paypal. A lot of those people simply would not commit if they didn't feel secure.

There's lots of things wrong with Paypal, but I have no doubt they are a major factor in the boom in e-commerce.
 
PayPal recently shut me down for selling throwing stars... their policy forbids use of PayPal for all weapons and knives, except "certain firearms."

A UK-based competitor snitched to PayPal that I was selling stars (so I hear).

Anyway, I got an order from someone with a bogus mailing address and a bogus email. Within 30 seconds of sending them an invoice, my account was frozen.

PP told me that I had to remove the questionable items from my site, per their Acceptable Use Policy.

I looked at the AUP, and pointed out to them (via email) that the policy says nothing about what I can or cannot sell; only what I can or cannot use PayPal for. I suggest that I add a disclaimer to the star listing. The PayPal rep agrees that this would satisfy the AUP.

After adding the disclaimer and submitting the requested e-paperwork, I get another email "requesting" that I remove the item in order to have access to my account.

I replied by saying that
1) I am required to do what I agreed to in the AUP contract, not what PayPal "requests" that I do.
2) PayPal already agreed, in writing, that a disclaimer would satisfy the AUP.

Within 30 mins, my account was opened.

In general, I think they should give people a warning and open up a dialogue before they freeze your cash, not after.
 
patriqq said:
In general, I think they should give people a warning and open up a dialogue before they freeze your cash, not after.
Click to expand...

That would be nice, but I'm sure it would end up in empty accounts with nothing to freeze. :rolleyes:

You know when they asked me for faxed documents, the request came on a Saturday Morning - and gave me three calendar days to respond. Then they thank me for the fax and say they'll respond within two weeks.

I like seller protection
I like buyer protection
I (obviously) approve of resolution in my favor.

I really object to taking so long to even look at it. I'm sure the phone number will help a lot if it ever happens again. I'm sure it won't though. ;)
 
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