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Poll, gauging satisfaction on pre-orders

Discussion in 'Carothers Performance Knives' started by Nathan the Machinist, Jul 16, 2020.

Are you satisfied with our pre-orders? 1= no not at all, 5= yes very much

  1. 5

    86 vote(s)
    66.7%
  2. 4

    16 vote(s)
    12.4%
  3. 3

    0 vote(s)
    0.0%
  4. 2

    0 vote(s)
    0.0%
  5. 1

    0 vote(s)
    0.0%
  6. I have never done a pre-order with you but I want to

    26 vote(s)
    20.2%
  7. I have never done a pre-order with you and I don't want to

    1 vote(s)
    0.8%
  1. TommyGun56

    TommyGun56 Gold Member Gold Member

    Jul 29, 2014
    That's because I am Strange

    [​IMG]
     
    duramax, fkctrjt121, jus_gus and 7 others like this.
  2. heat_treat

    heat_treat Gold Member Gold Member

    371
    Mar 25, 2015
    I don't chime in here often but I have participated in both Friday sales, very successfully, and in more than one pre-order. The Friday "races" have grown tiresome (to me, others love them) and while I was excited when I first saw the finished DEK and definitely plan/planned on getting one, I lost interest when I saw that they were only being offered in small quantities during the Friday sales. I figured they would eventually reach a point of saturation like the FK2s, especially when Nathan posted he was making 100s of them, but that hasn't happened yet. For those like me, a pre-order would allow a relaxed means of getting a knife we might otherwise pass by. Is there risk involved? Sure, on both sides, but most things of value come with a little risk.
     
  3. Burke

    Burke Gold Member Gold Member

    Feb 25, 1999
    Please keep preorders.

    I’d love the option to order a DEK with a dagger grind option or pick a more exotic handle material (Double Edged = DEDEK?).

    I’m sure the K18 delay is stressful for you but I’m not too worried. I know I’ll get it eventually and it will meet or exceed my expectations.
     
    duramax, fkctrjt121, jus_gus and 8 others like this.
  4. Win Heger

    Win Heger Gold Member Gold Member

    Feb 29, 2000
    I think I've only been in on one and it worked out great. If you did another I'd be in. I seem to miss Friday sales, I take the wife to lunch on Friday, she'd frown on me saying "can't go, gotta try for this knife".
     
    duramax, TRfromMT, fkctrjt121 and 6 others like this.
  5. 91bravo

    91bravo Gold Member Gold Member

    Jun 29, 2008
    If you can proxy a DEK for me, I’d still be down for one!
     
  6. Josh K

    Josh K Pirate

    Sep 29, 2008
    Some quick thoughts.
    • I agree pre-orders are a generally bad idea.
    • Pre-orders allow for various options that would not be possible otherwise (e.g. swedge, satin finishes, ugly old wood hammer handles).
    • Being late is generally OK, especially on a product which no follow-on consequences. Unless someone ordered the K18 and had a zombie hunting trip they now have to cancel.
    • Communication is key. And as far as I've seen you (all) do an excessively amazing job at communication.
    You communicate well, you want to add flexibility, it gives you and your customers a few more options. Why not do pre-orders? Have you considered only accepting pre-orders for non-standard offerings, i.e. smelly wood handles must apply?
     
  7. mb>

    mb> Gold Member Gold Member

    Sep 24, 2014
    There are a lot of good aspects to preorders and I think you should keep them too.

    But you are asking how satisfied we are. I can’t say I’m 100% satisfied. It does suck to wait a year or more for something you pay in full ahead of time. And it also sucks seeing the item you’re waiting for being sold on Friday sales. And it can also suck if you’re one of the first in on the order and one of the last to receive it. Those are the main negatives that come to mind. And they are all clearly noted as part of the deal in the preorder.

    Still, I don’t think anyone would argue against having them, especially when they make a project like the K18 possible.

    I have wondered if a lottery system would make more people happy for Friday sales formats...kind of like a virtual Bladeshow deal. It would certainly offer more random distribution instead of a small core of folks scooping up the good stuff on a regular basis. There may be ways to do that that aren’t too painful. Just an unsolicited thought there.
     
    jus_gus and Odog27 like this.
  8. Odog27

    Odog27 Gold Member Gold Member

    Nov 20, 2011
    All the CPK preorders I have participated in have worked out wonderfully.
    I’d be in.
     
    duramax, Xr6x, fkctrjt121 and 6 others like this.
  9. Casinostocks

    Casinostocks Factotum Gold Member

    Mar 20, 2016
    CPK preorders is settled law with legal precedence per SCOTUS: 8-1

    Looks to me like Nathan had another sleepless late night with the hamster spinning amok inside his dome! Eh wut?!
     
    Last edited: Jul 16, 2020
  10. xxwarderxx

    xxwarderxx Gold Member Gold Member

    Mar 27, 2015
    I’m a big fan of the Friday sales / pre-order combo (with the random fun Friday one-offs thrown in as well).

    I’m a big big fan that you add some customizations in with the pre-orders.

    Your reputation is solid and I have zero concern when paying for a pre-order.
    The k18 is such an outlier that I think it should be excluded from the data.

    This current model seems ideal and when I consider any alternatives, they don’t weigh as favorably as what we have currently.
     
  11. prom52

    prom52 Gold Member Gold Member

    Jan 13, 2014
    There's no doubt that Friday sales can be frustrating especially with the server lag we've all experienced here on Blade Forums as of late. I've had success in placing in these sales but in all honesty it seems more like lucky timing more than speed and skill.

    For standard configurations I believe increasing the offering to at least 20 would make a world of difference without the need to initiate a pre-order. Much like many of the comments posted in this thread I see real value in offering pre-orders with options to add upgraded features as the the best use of this type of sales format. I missed out on taking part in the FK2 pre-order and after seeing some of the amazing knives that were delivered I can only hope that you will continue to offer these "value added" options. You have gone to great lengths to establish your integrity & credibility so I have no qualms whatsoever in paying in advance for what could easily be a grail quality knife.

    All things said, do what's best for your business Nathan, and if you feel that Jo is being over worked in her capacity then by all means give her a raise !
     
    duramax, fkctrjt121, jus_gus and 7 others like this.
  12. moparsbob

    moparsbob Gold Member Gold Member

    826
    May 6, 2014
    While I've been able to get all of the CPKs I've bought in the Friday sales, I've wished that I got in on some of the old hammer handle/smelly popsickle stick handles after I've seen the results! I think that the pre-orders are a great option for those that don't enjoy the shark pit that the Friday sales sometimes become.
     
    duramax, fkctrjt121, Odog27 and 5 others like this.
  13. Casinostocks

    Casinostocks Factotum Gold Member

    Mar 20, 2016
    As much as I often horseplay and goof around in here, I would like to make a few serious comments regarding preorders for Nathan to mull over if he's struggling with making a decision:

    Because of the (low) supply and (very high) demand curve when it comes to CPK, in the absence of preorders, we will see the same sharp price inflations in the secondary markets which we used to see before you had implemented the once or twice the year preorders.

    It is true that the K18 preorder + the move + COVID-19 are weighing heavily on your mind and hence struggling with offering another preorder amidst these all, but I think that the alternative will be more harming to your business: frustrating Fridays' sales + limited offering of 10 getting snapped up by the same fast crew will leave you with disgruntled folks who may give up and never come back. I think that this is very worthwhile for you to consider while making your decision.
     
  14. betzner

    betzner CenCal Coast Platinum Member

    Jan 23, 2007
    The K18 issue falls into the category of "shit happens". IMHO the "people" need your pre-orders equally as much as the extent to which they also assist you in the further development of your business.

    And no maker should worry about the added or reduced impact such a decision would have on secondary market pricing.

    You're doing thing right. Continue with the pre-orders.......
     
    Last edited: Jul 16, 2020
    duramax, woodysone, Odog27 and 7 others like this.
  15. gunslinger387

    gunslinger387 Gold Member Gold Member

    404
    Aug 31, 2010
    I agree you should pay Jo more especially when you have high maintenance customers like me.

    My two cents, you should continue to do them. From a customer standpoint it is a long wait for something that you paid for but that’s kinda because we want all of our stuff NOW, especially our cool tools. But when it arrives it’s like Christmas because the money is long gone and you get to open a present to yourself. I’ve gotten lucky on the Recent Friday sales but it has been luck. The pre-order takes luck out and you just need to add patience in its place. Additionally being able to customize the knives is really appreciated. I was towards the end of the list to get an FK2 because of the 90 degree spine. Although I like all of my CPK’s the FK2 with sharpened spine is my favorite and although not carried daily is my most used. I wouldn’t have been able to get them if it wasn’t for the pre-order. As far as the "stain" of the K18 being so late- shit happens. You’ve been upfront from the beginning that it may take longer, we all knew the possible risks. You’ve been pretty good about updates and we appreciate that as well.

    From a business standpoint I would think it would be more profitable because I think you sell more, at least I know I’ve bought more because of it. I’ve bought at least four extra because of the customization and actually being able to get one. I have users and although I hate to say it a couple are “safe queens”. They don’t really get used but I do appreciate them.
     
    duramax, fkctrjt121, Odog27 and 6 others like this.
  16. Richard338

    Richard338 Gold Member Gold Member

    May 3, 2005
    It is best just to use context to try to interpret the intent. On a forum like this, you will often see "loose" where "lose" is intended. "I could care less" actually usually means "I couldn't care less"...etc

    As to the question, I'm in favor of pre-orders from CPK.
     
    fkctrjt121, Odog27, jus_gus and 2 others like this.
  17. hhmoore

    hhmoore Gold Member Gold Member

    Feb 7, 2014
    I've not participated in your pre-orders; but i'm not opposed to doing so. In a way, it could be preferable to me; as I dislike posting in a thread to claim a knife... but if I couldn't secure a place on a pre-order via PM or email, there's no real benefit to me. I'm patient enough to wait until I can get in on a Friday sale; and, given the way you handle the pre-orders, odds are decent that I could score one that way before getting one I ordered.
    If you don't like the pre-order model, don't do one. Should you decide to go for it, people will participate.
     
    fkctrjt121, Odog27 and BIGDORK like this.
  18. Mike157

    Mike157 Gold Member Gold Member

    Aug 29, 2006
    I think that I have participated in every preorder. I have absolute trust in CPK and absolute confidence in CPK knives. The prepayment, and any wait period, are of no concern to me. I certainly can’t say that about many other knife makers and businesses. And unlike TommyGun56, CPK has never disappointed me. (Sorry had to take the shot ) Mike

    PS. I would, however like to do what ever possible to make Jo’s life easier.
     
    duramax, fkctrjt121, vkp78 and 10 others like this.
  19. Wood5045

    Wood5045 Gold Member Gold Member

    429
    Feb 22, 2016
    ^^^^ This :thumbsup:
     
    duramax, fkctrjt121, Odog27 and 3 others like this.
  20. Visyoual

    Visyoual

    157
    Mar 23, 2016
    The fact that this thread was created with the purpose of asking the customers what they think speaks volumes in and of itself. Its the type of thing that separates a 'CPK preorder' from a 'typical' or 'other guys' preorder. Granted, the same risks could exist, but my experience with CPK as a whole has been entirely positive and would again pony up quickly. When I wasn't able to get my HDFK the moment I realized how awesome it was, I visited the buy/sell thread and the community helped me out (without gouging). This is yet another degree of separation from what I find typical amongst other blade groups (or the world as a whole). If it doesn't stand to negatively impact the producer(s) of what I've found to be the best sharp sh!t goin, send it.
     
    Last edited: Jul 16, 2020

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