Poor craftsmanship from CKS

At some point, someone posting on the Buck Forum understands that details of issues and the need for photos to get better feedback from forum readers. If a OP does not want to try to do that then I say they get the " cold shoulder" from us and let them drift to the bottom of the Buck sea. Don't let them ' get your goat' for their entertainment.

Lots of Buck models both CS and regular factory production assemble the scale to the body of the knife with outside contractor parts. Jeff H. can correct me if I am wrong but I bet the orange scale is such and would be a inspection fault before assembly of knife. Lots of scales come to Buck 'a-fixed' to the liners from outsourced producers. Almost all of the black sawcut 300's have been this way for a number of years. The orange micarta knife appears to me to have been effected when the shield was pressed into or over the scale.
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300Bucks said:
At some point, someone posting on the Buck Forum understands that details of issues and the need for photos to get better feedback from forum readers. If a OP does not want to try to do that then I say they get the " cold shoulder" from us and let them drift to the bottom of the Buck sea. Don't let them ' get your goat' for their entertainment.

Lots of Buck models both CS and regular factory production assemble the body of the knife with third party parts. Jeff H. can correct me if I am wrong but I bet the orange scale is such and would be a inspection fault before assembly of knife. Lots of scales come to Buck 'a-fixed' to the liners from outsourced producers. Almost all of the black sawcut 300's have been this way for a number of years. The orange micarta knife appears to me to have been effected when the shield was pressed into or over the scale.
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Would you return the knife to SK or Buck?
 
Somethings will require the effort of a phone call. If purchased from SK they may send new knife and be straight arrows on details. You can call Buck Customer Service and see if they want a picture or the knife to show to supervisors. But, you would likely get a new replacement knife in end. You go to SK if purchased there, Buck if it is a factory CS knife direct to you.

Everyone has read where folks are upset they didn't get their original knife repaired just replaced. I have read here where sometimes postage is returned or paid and sometimes not. But both parties seem to want to have a happy customer. In Bucks case when you have a "wheelbarrow" piled up with new knives it is easier to give you a new one and put yours in the 'to be fixed' bin. ALWAYS, if you are sending in a heirloom or family knife, call customer service and also enclose a letter telling what you want and will accept.
You may end up with just a Spa treatment as old parts are not available. Broken blades almost always get a modern blade replacement. If you don't want that you have to tell them. They will shine up everything and you can put granddad's knife on a shelf for display with the blade he broke.
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300Bucks said:
At some point, someone posting on the Buck Forum understands that details of issues and the need for photos to get better feedback from forum readers. If a OP does not want to try to do that then I say they get the " cold shoulder" from us and let them drift to the bottom of the Buck sea. Don't let them ' get your goat' for their entertainment.
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I certainly could be wrong here, but it seems to me that the OP, who is also very new the forum, was not attempting to be disrespectful of Buck or their products as some have inferred, although I would agree that he could have selected a better title for his thread. He did not bad mouth the product. Rather, he simply stated that he had some issues with one or more custom shop knives and inquired as to whether anyone had any luck in returning those knives to the custom shop for correction. Buck certainly is not infallible and defects do make their way out on occasion. And I, for one, have had to return more than one custom shop and/or limited edition knives for issues. However, unlike many of the rest of us, he obviously has not had sufficient "Buck experience" yet to realize that Buck will do everything in its power to make things right for its customers. Yes, photos would have been helpful, but I can also empathize with what may be his inability to post such photos as I had the same issue until recently when Preston, rather than criticizing, came to my rescue. So some here, attempting to protect "Buck turf" at all costs took offense to his post and jumped on hard. (Same thing happened to Buckway a short time ago for no valid reason.) Such introductions to Buck and the Buck forum just leave a bad taste in a newie's mouth for Bucks. Wouldn't it have been much better to simply state that photos of the problem would be helpful, and then to encourage him not to hesitate to return the items to Buck to make it right, which at least one poster did in fact do. Respect for others will go a long way here. In other words, treat everyone here as if you were a Buck employee who is trying to resolve a problem to a customer's satisfaction, which, after all, is one of the reasons that we all have such love and respect for Buck itself.

On the other hand, if he OP was indeed simply trolling, everyone should realize by now that the best way to deal with such people is by simply ignoring them which I believe is what Craig is referring to as the "cold shoulder" treatment. Nothing will get their goat more than your silence!!

Just my two cents!!
 
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Here I am in the parking lot, just off work, 101 degrees, and humbled by such a great post. Such a rare thing.

Well now, I have been posting, on and off, in internet forums since 1995 when I was a software engineer. I'm not much of a troll but I will occasionally have something to say.

I might post some photos of my two infamous custom shop 110's when they come back from Buck knives but I think photos now would not do me any good or anyone else.

If my word is not good enough now, we have nothing to talk about anyways.

So then, 4 of 6 custom shop knives have been perfect and the two that I have issue with have g-10 handles and the handles have the issues, mostly.

But it's just two knives... As the very eloquent Tin Sue pointed out, people are more important than the knives.

I already feel good about this post.
 
BuckShack said:
OP should know to bring more to the table if wants complain about Buck on the Buck forum. Hopefully he will learn this. Pictures really are worth a million words.

I personally don't care to see pictures of mistakes. But if the intention is to ride him until he submits, well I don't care for that either.

Want pictures of G10 gone wrong? Here ya go.

Buck%2B110%2BSK%2BG10%2B03.jpg


Buck%2B110%2BSK%2BG10%2B04.jpg

Buck%2B110%2BSK%2BG10%2B02.jpg

Buck%2B110%2BSK%2BG10%2B01.jpg
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What am I missing? Not being a smart ass, I really don’t see the problem.
 
jstrange said:
What am I missing? Not being a smart ass, I really don’t see the problem.
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It really was kind of difficult to capture in a photo. I was hoping to contrast the Black G10 which is even and perfect in every way against the Orange which is not even and shows a line from one side to the other with a hump over the Buck inlay in the middle. Thanks Sass, yes it kind of sags around the medallion.

I'm not complaining. I use all my knives, they wear in and things work themselves out. But, sure it did cost a little extra so I do expect perfection (just like my boss(s) at work, lol)
 
My own experience with Buck CS, a 110, was perfect. I’m sure they will sort this out for the OP.
 
Pilsner said:
My own experience with Buck CS, a 110, was perfect. I’m sure they will sort this out for the OP.
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I agree. They'll definitely make it right. When I called about my 501, the rep I talked to actually seemed a little pissed that a knife left the CS with blade play. I think they take it personally which is a good thing....
 
Stephen W Huyssoon said:
Can you imagine trying to manage quality control for such a shop with today's workforce?
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I am a member of "today's workforce" and we do higher quality work for less money now then in my old man's day! I am not young, but those I work with who are young or old, know quality, and even better, they understand the cost of quality.
 
brownshoe said:
I am a member of "today's workforce" and we do higher quality work for less money now then in my old man's day! I am not young, but those I work with who are young or old, know quality, and even better, they understand the cost of quality.
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We have a 20 something employee who sits at the counter on his phone as his normal duty station when he isn't being managed. The twenty something before him did the same. Do you think I make this stuff up?
 
Less money??? I remember working for $1.10 minimum wage... In the 70's and 80's, I worked in a union shop for $9.50 an hour which was close to being top pay there and was good pay for the area...

We also had more respect for our Dad's not to call them "my old man"....
 
I have worked with 20 somethings say, what do you mean to do that, I'm here aren't I. Why do I need to do anything... You have people thinking of becoming a cashier at Micky D's is a career change...
 
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Negative negative negative. I take pride in my work as a lot of us do and that's what I prefer to focus on. Should my 501 have been sent out the way it was from the "custom shop"? No, and maybe it was due to not having the same pride I do or maybe not, but what I know is this...the guy that fixed it made sure it was the nicest 501 I've ever seen. I'd rather talk about the craftsman that ensured some guy on the east coast that they never met was going to have a beautiful, well constructed knife. I sell car parts for a living and I can tell you I've sent body shops the wrong parts before. I didn't do it on purpose and it wasn't because I'm not good at what I do...but things happen. I go out of my way to fix the problem and make it right as soon as possible and that's just as important sometimes :thumbsup::thumbsup::thumbsup:
 
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