Praise for cutleryshoppe.com

bammann45

bammann45

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Oct 29, 2005
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I want to thank Jeff at cutleryshoppe for providing me with such great service.

All businesses make mistakes. I tend to judge their service by how they deal with them. I ordered a Schempp Rock on May 11th which was marked in stock. Unfortunately they had shipped out all the inventory they had and had billed my credit card without shipping me one. Rather than communicate with me with an impersonal email, Jeff personally phoned to me to let me know about the situation, when I could expect shipment and that they would be putting an extra goody in the box for my trouble.

Today the box arrived. I expected perhaps a mouse pad or pens or some other swag. Instead, my Schempp Rock arrived with a friend in tow -- a 79mm Spyderco Rescue as the "extra" goody for my trouble. I couldn't be more pleased. Thank you Jeff for the goody and the great customer service. I will definitely be doing business with you again. :thumbup:
 
Jeff is my favorite dealer. Not only are his prices some of the best, if not the best, but he's a stand-up guy and has a great reputation.

One of my first orders through him was for a Digicam/ Satin Military which ended up not being in stock. Jeff called me and offered to send me a black-bladed model at no extra charge in case I didn't want to wait for the satin models to re-stock. This is the kind of thing that you don't hear about, unfortunately, very often and that's what makes Jeff and Cutlery Shoppe the best, IMO.
 
Jeff pretty much rocks, his prices are often less than the used prices on this forum, and he's got top notch service.
 
Ive viewed his site alot, and i must say he has a lot of (quite rare) brands on his page!
I look if i can do some buisness with him.
Knife buissness.
 
+1 on Jeff. Being in India, and ordering knives to be shipped within US is a difficult job, especially if the merchant make a silly mistake (like packing an endura instead of a delica). I have found Jeff to be fantastic, and I always order at his shop whenever I get a knife shipped within US - I know there will be no mistakes, and his email communication is top-notch. Never has he taken more than 24 hrs. to respond. Truly a great seller, and always my #1 knife shop to purchase online.
 
I agree, I ordered from him a few times. All I can say is, if he has the knife in stock, I will buy it from him every time.
 
They are very under appreciated. A great vendor with super fast shipping.
 
I've ordered twice and both times everything was perfect.

Not many dealers ship internationally, so it's gold to find one that has prices as good as the Cutlery Shoppe but with such awesome service.

100% recommended.
 
yep, Jeff is a true gentleman. personally answers email questions, maybe the best pricing out there on spyderco's. awesome service. i use him for spyderco's. the only weak spot is occasionally his website shows in stock and they aren't...and the wait time can be long.....i have heard if you call him though he'll run out into the warehouse and verify stock and pick you a good example with no minor production type defects at all. i haven't used this extra "service", but others have raved about it.

all in all one of the best dealers out there.
 
I have ordered from Jeff several times. Always a good experience. If he has what I am looking for, he is always a top contender for my business.
 
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