Probable defect?

[Gadgetaholic]

Send it back and we shall replace it. Go to the warranty page posted above and we will take care of it from there.

If you're replacing that Junglas with the chips, can we have the chance to win it? I have the diamond hones to sharpen those chips out and I'd love the chance to win a Junglas!

 

[gottahaveit27]

Trust me, I love the knife. When I was chopping, some of the time it was headed towards the ground, so I wouldn't be surprised that I hit a rock or something. If there was a way I could fix the edge and keep the knife the way it is now, used, and like it went through some shit, then I'd keep it. Thing is it looks like I would have to go through a hell of a lot of grind time getting the edge back to its former glory.

Thanks for the information, and I'll be sticking with ESEE.

So what happens when you chip the edge on the new one from accidentally hitting a few stones (it's bound to happen)? Will you send that one back for a replacement as well? How many replacements do you figure you might need before you decide that shit such as minor chips happens, and can be fixed? Just raising what I think is a valid question for you to consider. Absolutely no animosity intended on my part. :thumbup:

 

[jc12]

The chips are easily removed with a stone. I've done it twice to my 4 after batonning and dropping it once on the concrete....

 

[ubet]

I got my truck stuck good and deep in the snow and ice this weekend and ended up having to dig and chip through a good 4-6 inches of hardpack and ice to get to the ground where my nearly-bare not-snow tires would be able to grab. All I had to do that with was my -6. I cringed and teared up with every hack, but my only other choice was to wait for spring. When I finally got back home (untold hours later, wet, cold and shivering) and took a good look at my poor, battered, abused knife I broke into tears again at the newly saw-toothed edged. I thought briefly about posting a smart-alek question about warranty replacement for regular-use dulling/chipping on the blade - you know, like warranty replacement for throwing your -5 at helicopters. Now I'm glad I didn't, I'm afraid Jeff might well have said, "Use it for a couple more weeks while we're at SHOT and then send it in for a brand-spanking new one!"

You guys are crazier than your customers.

As it is, my piss-poor sharpening skills seem to be enough to keep up my need for having bandaides on hand, although the cuts they cover are bit more ragged than before. I'll hold on to it, happy with my inadvertent customization, at least until the next time I have to use it as an ice-axe!

See the whole problem here is, you had a 6. If it would have been a 5 (the chuck norris of knives) the snow and ice would have filled in under your tires and put your truck back on level ground, then changed your tires and apologized for inconveniencing you and the truck. All this would have been done by just showing the ice and snow the 5!

 

[trailbum]

That chip is a sign of love.
Sharpen it out.
But what a great company to offer you a new knife.

 

[FunkMasterFlex]

Actually Sam - that really is the theory behind the warranty.
They don't want you to be afraid to use the knife in a time of need for fear of damaging it.

That's a fine point there buddy. I actually first decided to buy an ESEE for that very reason; I would never use it for something it was not intended for, but that warranty removes all trepidation associated with hard use.