I have to say, I have owned many knifes from different manufacturers.
No coating will stay pristine from sticking the knife in a stump.
I have owned about 12 Busse, and coating coming off from stabbing the tip into wood is pretty normal (for Busse and non busse). If large sections are coming off or peeling back easily, there may be something wrong.
I feel like the Black Crinkle suffers more from tip chip, than some of the other color coatings, but they all suffer wear, the tip stab into wood seems to do a number on the coating right at the tip, more so than chopping!
You paid for the strongest knife. When the paint comes off, you still have the strongest knife. The paint is just that. Paint. The magic is the steel. Infi.
Use the heck out of it, then when the paint gets all beat up, strip that sucker with paint stripper, and keep on using it!
I only have two knives from Busse that I have not stripped. SarQ and a KZII. Both finishes have wear, but my stripper dried up, and I have been too lazy to buy more.
If you want pretty, buy a satin, or the comp finish TG's (they are not polished, but I love that finish. Great user).
If you wanted, I am sure the shop would fix it, but since you on an Island, I don't know how you guys can ship anything. I guess a boat, and wait the 7 months or more for turn around and shipping back. (Just giving you a hard time).
Probably cost prohibitive (not to mention hassle, time and worry) shipping that sucker back over here.
I bet if you rounded up enough expensive scotch and tasty food, the Boss Hog would make a trip (or pilgrimage) over there, and you could just hand the sucker to him. You would have to post a lot of pictures of the alcohol and food!