Product Wizard= Suckage

[madcap_magician]

EDIT: Product Wizard sent me a wrong item back in November, and I emailed them but didn't get a response. Then I called and was told I could ship the product back. Part of the confusion was that I emailed the day I got the order and found it to be wrong, then called a couple weeks later and again at the beginning of the month, which probably didn't make it very easy for them to correct their original mistake in shipping and in responding to my original queries.

However, Steve Arya, the owner, registered here expressly to provide an apology and offered to make more than good, which I regard as excellent customer service, so while there was one issue with their service in the past, they've more than made good on it, and went out of their way to track down my complaint here.

:thumbup: :thumbup: from me for that round. I take back prior complaints.

 

[Cougar Allen]

I dunno. I once heard of a dealer who was so disorganized he would let weeks go by before following up on things. Or was that a dealer? Maybe it was a customer.

 

[ProductWIzard]

Dear Sir,

Please accept my sincerest apologies. I do not know how this happened and obviously the ball has been dropped by me and my staff and I know this is unacceptable. I will be happy to credit you back in full along with any other charges you may have incurred. As an extension of our service I will be happy to give a further credit of $30.00 if we can just find out who you are. Please feel free to call me at 732 477 9119 and ask for Steve Arya.

I cannot believe how my company has performed and am truly disappointed in the experience you had. Once again we are sorry for the trouble this has caused you.

Thank you for your time and the opportunity to correct the error.

Steve Arya
Owner
ProductWizard.com

 

[madcap_magician]

Dear Sir,

Please accept my sincerest apologies. I do not know how this happened and obviously the ball has been dropped by me and my staff and I know this is unacceptable. I will be happy to credit you back in full along with any other charges you may have incurred. As an extension of our service I will be happy to give a further credit of $30.00 if we can just find out who you are. Please feel free to call me at 732 477 9119 and ask for Steve Arya.

I cannot believe how my company has performed and am truly disappointed in the experience you had. Once again we are sorry for the trouble this has caused you.

Thank you for your time and the opportunity to correct the error.

Steve Arya
Owner
ProductWizard.com

Thank you, I honestly appreciate this, and retract my prior comments in lieu of the current information. I didn't have time to go to the post office, so I never sent back the mislabeled product. No harm, no foul on that count, I lost no money on that deal, the item sent (I just checked) was actually more expensive- only it was useless to me, but that's all right.

I wouldn't be too ashamed, and it was very good of you to come over here and post here. If this is more indicative of your customer service I will be more than happy to continue doing business with you.

I dunno. I once heard of a dealer who was so disorganized he would let weeks go by before following up on things. Or was that a dealer? Maybe it was a customer.

LOL, okay, I give you credit for that one. I can accept my share of blame on that one, but I DID call twice and email twice for no result. And in my defense, the first time I emailed was the day I got my order.