Props to Case and warranty

[LKJW]

This is kind of old news, but I have internet coverage and it is an hour or so until fishing time. I sent a cheetah cub (brand new...blade was way of center and rubbing) in to Case. I've had it for a while and never gotten around to mailing it. Second new knife I have sent to Case for adjustment/repair. Both times they got it back fast and right.

A lot of threads about Case defects. A new knife shouldn't have to be sent back, but at least they make it right. Credit where credit is due. So, if you're thinking about it, I say go for it. Anyone else have any positive experiences or negative they would like to share?

Back to fishing now.

 

[Bad Monkey]

I recently sent my brand new Case pocket worn harvest orange medium stockman back to Case to have significant clip blade wobble rectified.

Turnaround time wasn't too bad at around a fortnight. Not withstanding 2 weeks eachway in the mail, i was without the knife for 6 weeks.

Upon return the knife is now satisfactory, what did peeve me however is that when they returned the knife they marked the export paperwork as 'merchandise' rather than 'returned goods', which meant that i had to pay import duty on a knife that i'd already paid import duty on.

This knife has now cost £94 approx $152 US for a knife that retails in the US for approx £33 or $54 US.

That in itself is enough to put me off buying another Case, i really like the knife but i read all too often of Case sending out sub par goods and then doing a great repair job, why can't they get it right first time? they spent almost the US retail price posting it back to me, so they're out of pocket. I've paid 3 times over the odds for the knife, seems to me the only winners we're the UK post office, USPS and Her Majesty's Revenue and Customs.

 

[Will Power]

Surely if you have the receipt of the import duty they can't make you pay twice?? Or at least the paperwork inside the box would indicate repaired goods? What an unpleasant shock!

I agree with you that it would be better if they were more stringent with their knives in the first place. Sending them back is never easy.

My experience with CASE was beyond criticism. I e-mailed them complaining of issues with a Stockman, they did take a long time to reply via e-mail and needed prodding but were apologetic. They sent me a new knife without me having to send the defective on in! Perhaps due to the time they took to reply. Anyway, that was excellent and the replacement was faultless. A CASE/Bose Norfolk that I have is under par but I don't send that in because of the risk of loss, it's no longer made and I don't think they can fix the faults due to that reason. Drag though, as the faults annoy me on such a costly knife.

My experiences with Buck were very good, they fixed up a fault immediately. But, it's always frustrating having to send em in, I have many GECs, none of them have ever had annoying faults or needed to be returned, a lesson for others?