Pvk Vegas

Organic556

Organic556

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Aug 30, 2015
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Hey all,
I had a big issue with my order and have been having a hard time getting it fixed thus far. I ordered and paid for a Microtech bounty hunter ultratech. I recieved a Microtech ultratech Sith Lord . Not what I paid for. I started by sending a email because it was late. Waited till Sunday because it was the weekend. Did not receive a response . So decided to look up the other contact information and seen a cell number . Decided to send a sms cause it was a Sunday. Felt like it was the thoughtful route to take. Got no response till I sent I second text message later that day. The response I recieved was "I will get to you later today or Monday at the latest". I was fine with that. So I continued to wait Sunday and all Monday till Tuesday . I sent another sms because I had recieved nothing from him. It took two more sms Tuesday to receive a response back. Which was " today is the biggest day of the year for sales, I have people in my face constantly all day" . I replied " I totally understand and don't mean to be a burden " . " Should I get a hold of your tomorrow"? He responded "please". I waited the rest of the day till this afternoon. Sent a sms asking if he could fix the issue. To this point and time I have not recieved any resolution. Maybe I'm being impatient , maybe some of you can agree this is kind of ridiculous. I paid good money for the Microtech and did not recieve what I paid for. Lost most of my patience already. Today is Wednesday nothing has happened still, and I feel I should have been taken care of by now. I felt like others should hear my expierence.
 
Last edited:
mtangent said:
Sorry about your transaction.
I don't like to bitch about spelling, but that bolded sentence means sick people are dying. I know you mean "patience" but it really poked me in the eye when I read it.
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Good catch . Your right .
 
Ive had good luck with pvk over the last few years or so on many transactions. Give him a call and stay calm....ill be shocked if he doesnt make you right.
 
That is an absolutely ridiculous response on his part. It would take no more than 30 seconds out of his day to speak with you on the phone and arrange for the return of the item for a replacement, or a refund if he doesn't have any of what you actually ordered in stock. You'd just confirm with him that you're sending the knife back, confirm whether to use USPS or otherwise, signature requirement or no, and confirm you'll send it with the email purchase confirmation and a note recapping the situation. Literally 30 seconds tops.
 
brancron said:
That is an absolutely ridiculous response on his part. It would take no more than 30 seconds out of his day to speak with you on the phone and arrange for the return of the item for a replacement, or a refund if he doesn't have any of what you actually ordered in stock. You'd just confirm with him that you're sending the knife back, confirm whether to use USPS or otherwise, signature requirement or no, and confirm you'll send it with the email purchase confirmation and a note recapping the situation. Literally 30 seconds tops.
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Agreed. You've been far more patient than I would have been. Easy way to avoid phone calls about the wrong item being sent... send the correct item.

I understand mistakes happen, but I, the customer, am not being an inconvenience with my phone call. You inconvenienced yourself when you made the mistake.
 
brancron said:
That is an absolutely ridiculous response on his part. It would take no more than 30 seconds out of his day to speak with you on the phone and arrange for the return of the item for a replacement, or a refund if he doesn't have any of what you actually ordered in stock. You'd just confirm with him that you're sending the knife back, confirm whether to use USPS or otherwise, signature requirement or no, and confirm you'll send it with the email purchase confirmation and a note recapping the situation. Literally 30 seconds tops.
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My thoughts exactly.
 
Patience is one thing......this is obviously another!
Like Bran says......he can't find 30 seconds to straighten this out?
Joe
 
Is this the same as Pioneer Valley Knife and tool?

I remember twenty plus years ago visting their small store in Amherst Mass.

had fun ogling all the cool knives and bought a few things. always friendly there did he move to Vegas?
 
He's at least responding to you, which I suppose is a good sign. Busy life and unplanned events can happen. But if it was me, if it goes longer than 7-8 days I'd be rattlin his cage until you get a refund, and make your purchase somewhere else.
 
ponykid said:
Is this the same as Pioneer Valley Knife and tool?

I remember twenty plus years ago visting their small store in Amherst Mass.

had fun ogling all the cool knives and bought a few things. always friendly there did he move to Vegas?
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Not sure if it's the same shop or not but yes they are in Las Vegas
 
I would be impatient by now. His mistake, he needs to make it right. I would send a "fix this by responding EOB Friday, or I am filing for a charge back." Type of text.

I am sure that will move you up the priority list.
 
cj65 said:
I would be impatient by now. His mistake, he needs to make it right. I would send a "fix this by responding EOB Friday, or I am filing for a charge back." Type of text.

I am sure that will move you up the priority list.
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And then follow through. Do a chargeback requesting a full refund, then he can send you a prepaid tag if he wants his knife back. You shouldn't out even one cent in this.
 
Pretty sure they have a history of very slow customer service and inconsistent communication at times. Most deals go through quickly (as they should) and occasionally some lengthy debacles. The only good thing I can say is that he will take care of it eventually.
 
OK, I have to say a few things about PVK. The owner has been hard to reach, as it's a one man show over there. Once you get him though, man it's hard to get him off the phone. Guy is a certifiable knife nut.
With G8 show, and Paris, right now is amazingly busy for him as he mainly deals with autos. As you got a Microtech, just not the one you ordered, he'll make good on it I'm sure, just keep calling him.
 
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