Question to Knife Sellers on This Forum

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Niall88

Niall88

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I would like to ask, if you are selling a knife and a buyer pays for it, then a few hours later, after you made a shipping label, the buyer changes his mind and offers to reimburse shipping cost, would you agree to honor this change of mind in respect of the buyer? Or would you just tell the buyer to resell the knife? I am very curious about your feedback on a situation such as this?
 
The general rule here is that the transaction isn’t over until both sides are satisfied.

n2s
 
If i haven't shipped it and they reimbursed me for the label i would let them out of the deal but i wouldn't sell anything to them going forward.
 
I’d probably just honor his change of mind and refund the money. It may save you a headache if the buyer starts acting like a dick and try’s to get his money back by doing a chargeback or file a dispute. Then, put him on your ignore list.
 
This would be a case by case basis for me. It's not uncommon that a knife that is paid for is out the door in minutes. There have been times I have paid for a knife, and instantly regretted it. I'm talking about cases where the knife wasn't even going to ship until the next day. But I never once thought that I should actually back out. It's my job at that point to resell it.
 
For full clarity here folks I am the one in question. The op agreed to purchase a knife, paid me, and then 6 hours later asked me to cancel due to a change of mind. At that point the knife had already been processed by USPS and had departed the post office.
 
not2sharp said:
The general rule here is that the transaction isn’t over until both sides are satisfied.

n2s
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That is the standard which we have traditionally promoted and followed. However, there appear to be more folks these days that don't abide by that standard which causes us to get involved in trying to resolve the dispute more so than in years past.
 
I have sold 40 knives here on BF. If even one person told me they were not satisfied with the knife when they got it, I would completely understand and allow a return. Or if the person changed their mind right after I shipped, I would take care of this as well. Because I treat others with the same respect that I would like to be treated with. I don't think I am asking for too much, and most every seller I have bought from on this forum was willing to honor a return if there was not satisfaction with the transaction.
 
DustinK said:
For full clarity here folks I am the one in question. The op agreed to purchase a knife, paid me, and then 6 hours later asked me to cancel due to a change of mind. At that point the knife had already been processed by USPS and had departed the post office.
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DustinK DustinK

If he offers to return the knife and pay what you're out for shipping, will you accept the return and refund the balance?
 
DustinK said:
For full clarity here folks I am the one in question. The op agreed to purchase a knife, paid me, and then 6 hours later asked me to cancel due to a change of mind. At that point the knife had already been processed by USPS and had departed the post office.
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Alow him to return knife then refund less shipping. If that worries you you can attempt to intercept the package for a charge.
Playing hard ball, could lead to even more problems. Best to get it resolved and move on.
 
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Blues said:
DustinK DustinK

If he offers to return the knife and pay what you're out for shipping, will you accept the return and refund the balance?
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I told him I would. When I get the knife back I’ll refund his money.

Not going to lie it irks me since this is not a case of there being any issue with the knife but simply due to a change of mind and buyers remorse. It clearly states in the rules for buyers to be certain they want an item before committing to purchase and if they want to cancel a deal they must do so before paying for it.
 
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Once paid for it's the buyers property. If there is an issue with the condition or description of the item, and what they receive is not what they agreed to buy, then there is some back and forth and a refund may be in order. Buyers remorse is not a good reason to jerk a seller around. It's your knife now you can resell it if you don't want it anymore. Asking the seller to refund you less shipping is asking a lot and likely more than I would care to accommodate.
 
Not refunding the buyer seems like more of an ego move on personal principles. I would refund them minus shipping and move on with life. Heck, you can refund the shipping labels usually so you still come out ahead. If you still have the knife in your possession at the time a refund is requested, I’d refund them and then block them so as not to do business with them in the future. Playing hard-@$$ about not refunding them could just lead to more issues of a vindictive nature. Refunding is the path of least resistance.
 
DustinK said:
I told him I would. When I get the knife back I’ll refund his money.

Not going to lie it irks me since this is not a case of their being any issue with the knife but simply due to a change of mind and buyers remorse. It clearly states in the rules for buyers to be certain they want an item before committing to purchase and if they want to cancel a deal they must do so before paying for it.
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I Would be irked as well. The buyer should have made his decission before claiming, much less paying. While as seller I would do the refund, as buyer I would complete the transaction and deal with it on my end.
 
Nebuchadnezzar said:
Once paid for it's the buyers property. If there is an issue with the condition or description of the item, and what they receive is not what they agreed to buy, then there is some back and forth and a refund may be in order. Buyers remorse is not a good reason to jerk a seller around. It's your knife now you can resell it if you don't want it anymore. Asking the seller to refund you less shipping is asking a lot and likely more than I would care to accommodate.
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I disagree. It is the seller's responsibility to ensure that the buyer receives the knife or is refunded. It is also the seller's responsibility to insure the item if he cannot afford, or is not willing to accept, the financial loss. Insurance protects the seller, not the buyer.

And certainly, if there is an issue of misrepresentation or the knife is not found to be in an acceptable condition, the seller should accept it back and not expect the buyer to bear the burden. If a reduction in price is acceptable at that point, that's fine as well.
 
King of the Cheese said:
Not refunding the buyer seems like more of an ego move on personal principles. I would refund them minus shipping and move on with life. Heck, you can refund the shipping labels usually so you still come out ahead. If you still have the knife in your possession at the time a refund is requested, I’d refund them and then block them so as not to do business with them in the future. Playing hard-@$$ about not refunding them could just lead to more issues of a vindictive nature. Refunding is the path of least resistance.
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The knife has already left the post office and is in route. I would’ve canceled it no problem if I still had it in my possession.
 
DustinK said:
The knife has already left the post office and is in route. I would’ve canceled it no problem if I still had it in my possession.
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Then my advice would be that they send the knife back and once I have it in hand I’d refund it minus shipping. I wouldn’t refund anyone ahead of receiving it unless I was responsible for an issue (failure to disclose an issue, etc.). I personally don’t view knife sales on the forum as a “I’m done with you once it leaves the post office/money changes hands” event. Some people do.. and they rarely do well.
 
Blues said:
I disagree. It is the seller's responsibility to ensure that the buyer receives the knife or is refunded. It is also the seller's responsibility to insure the item if he cannot afford, or is not willing to accept, the financial loss. Insurance protects the seller, not the buyer.

And certainly, if there is an issue of misrepresentation or the knife is not found to be in an acceptable condition, the seller should accept it back and not expect the buyer to bear the burden. If a reduction in price is acceptable at that point, that's fine as well.
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Not seeing where we disagree, once payment is made, the seller is responsible to get the buyer their newly purchased property, any issues that arise from this the seller is responsible for (insurance, stolen, etc). If the item was properly represented and delivered without issue then both parties should be happy and the deal is done. Buyers remorse on the part of the buyer is in no way under the sellers control and as such is not the sellers problem. Some sellers might choose to make a deal to avoid further conflict or escalation but are not bound to do so. At least in my book.
 
Niall88 said:
I have sold 40 knives here on BF. If even one person told me they were not satisfied with the knife when they got it, I would completely understand and allow a return. Or if the person changed their mind right after I shipped, I would take care of this as well. Because I treat others with the same respect that I would like to be treated with. I don't think I am asking for too much, and most every seller I have bought from on this forum was willing to honor a return if there was not satisfaction with the transaction.
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I'm sorry, but that's a very unreasonable expectation to have. You may be willing to be more accommodating than is reasonable to your buyers, but that doesn't make it ok for you to expect that from other people. This is a knife collecting forum, not a store, and it's generally assumed that there is no return policy unless the seller has somehow misrepresented the item. If you decide you don't want the knife you can always resell it. I've been there myself and done exactly that; I'd feel icky about demanding a return and wasting the seller's time and effort because of my own indecisiveness.
 
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