Quit taking the handles off ESEE knives

WolfTrot said:
What do you mean by "would I care"? I wouldn't give a shit, I wouldn't make money off it, if my drinks are legitly not spill-proof like they guarantee... then I'd maybe go for the warranty, but if I throw my glass at the wall and break it, then I'm not taking advantage of the warranty.
Click to expand...

So you wouldn't take advantage of a warranty that's designed and promoted specifically to cover for throwing it at the wall? Then why have the warranty?

I realize the warranty is designed to cover accidents and not intentional abuse, but I highly doubt people are sitting at homes trying to mess up their precious knife(unless you chop concrete wearing hockey masks) over and over, they probably already feel bad for their mistake.

I've managed enough people to know insulting others for mistakes don't improve anything. A post regarding recommended cleaning/maintenance procedure would've been fine, I didn't see the need to call out the ones at fault in front of the world to see and mock.
 
100eyes said:
So you wouldn't take advantage of a warranty that's designed specifically to cover for throwing it at the wall? Then why have the warranty?

I realize the warranty is designed to cover accidents and not intentional abuse, but I highly doubt people are sitting at homes trying to mess up their precious knife(unless you chop concrete wearing hockey masks) over and over, they probably already feel bad for their mistake.

I've managed enough people to know insulting others for mistakes don't improve anything. A post regarding recommended cleaning/maintenance procedure would've been fine, I didn't see the need to call out the ones at fault in front of the world to see and mock.
Click to expand...

There was a post on how to clean your knife. And it is on the ESEE website, and every information sheet that you recieve when you buy an ESEE knife.

No one was called out... no one specific was mentioned, also I think they are "messing up their precious knives" because they have a fail-safe... the great warranty. If there wasn't one, I doubt as many people would be fiddling around with their handles.

I don't even think this is "abuse", just some stupid obsession to clean your knife more often than you use it, I guess.

Anyway! If this wasn't an issue, a man like Jeff wouldn't mention it.
 
Last edited:
WolfTrot said:
There was a post on how to clean your knife. And it is on the ESEE website, and every information sheet that you recieve when you buy an ESEE knife.

According to the warranty here, your own wear and tear/abuse is not covered, and there is no need to take off your handle, so that does not fit under wear-and-tear, so ESEE is going from their own pockets to stand by their product.

Anyway, if warranty abuse wasn't an issue, a man like Jeff wouldn't mention it.
Click to expand...

I think you're entirely missing the point. The issue isn't the warranty, it's the attitude.

Look at an extended warranty on a computer for example. Most people buy it nowadays, because they've heard from someone else how great it was when their computer broke and it was fixed for free. When someone brings the something back to a retailer to repair/replace it, they are happy to do so because nothing sells products like recommendations from friends and family. The retailer knows that losing money on one free service is made back multiple times by other warranty sales that don't actually get used.

I'm sure it'd the same case with ESEE, for every knife warranty service a positive story is told and convinces others to buy the product. Basically don't complain about a service you proudly offer, just stop offering the service if it's not going well.

In the end Jeff can replace all the knives he wants and bitch about them because it is his decision - I'm just sharing a different perspective than everyone jumping on the "yeah we have no right to do what we want with what we paid for" bandwagon.

ADDED: I think they're messing with it cuz they like to spend ridiculous portions of their income on blades while they talk/drool/fondle knives all day. Have you ever seen people who collect stamps or coins? They don't actually use them either :D
 
Last edited:
I can see where the complaints come from. None of the ESEE line is particularly cheap, though neither are they wildly expensive. I think there are more than a few people who buy one and simply don't want to screw it up (though they do so anyway, accidentally). Plus, to read the internet, you would think that carbon steel rusts instantly and permanently. It's a function of being informed and relative to the number of knives that are sold by ESEE, I don't think a lot of those people are spending their time looking at knife sites and probably genuinely think that it is good preventative maintenance.

Same thing with new gun owners. How many of you have known someone who just bought their first gun and then use way, way too much oil on it? Even in humid environments, a light coat will do you just fine, but on another forum I frequent, I recall a guy that was using a couple of tablespoons of oil every time he cleaned his gun, which was every time he shot it. Tablespoons, man, tablespoons. His complaint was that gun oil didn't come in larger containers! Or, perhaps more applicably, those who buy a new gun and detail strip it every time?

What it boils down to, I think, is that there are a certain number of people who are very nice and decidedly not idiots but instead are just under-informed who simply want to take care of their stuff and good intentions or not go way overboard with it. Sure, there are some idiots as with anything, but I bet the percentage of idiots is lower than you might think.
 
100eyes said:
I think you're entirely missing the point. The issue isn't the warranty, it's the attitude.

Look at an extended warranty on a computer for example. Most people buy it nowadays, because they've heard from someone else how great it was when their computer broke and it was fixed for free. When someone brings the something back to a retailer to repair/replace it, they are happy to do so because nothing sells products like recommendations from friends and family. The retailer knows that losing money on one free service is made back multiple times by other warranty sales that don't actually get used.

I'm sure it'd the same case with ESEE, for every knife warranty service a positive story is told and convinces others to buy the product. Basically don't complain about a service you proudly offer, just stop offering the service if it's not going well.

In the end Jeff can replace all the knives he wants and bitch about them because it is his decision - I'm just sharing a different perspective than everyone jumping on the "yeah we have no right to do what we want with what we paid for" bandwagon.

ADDED: I think they're messing with it cuz they like to spend ridiculous portions of their income on blades while they talk/drool/fondle knives all day. Have you ever seen people who collect stamps or coins? They don't actually use them either :D
Click to expand...

We're not going to convince each other.

But Jeff n' them make a point. Just stop taking the handles off ESEE knives.

Listen, they hands down know more than me or you do about knives, I could never have designed a knife like them, so when they say there is no need, there really is no need.

I see some cases, like with the making your own custom handles and what not. But if people are calling daily... then there is just some idiocy in the house.
 
while i've occasionally been told that i have a screw loos, i'm pretty sure it's not on any of my ESEE knives! :rolleyes:

and while i have no shortage of tools to turn screws in both popular directions, i''ve never seen the need to screw with my ESEEs. i've got plenty of motorcycles to wrench on, and there a loose screw can kill you. actually, sometimes it's the nut between the handlebars and seat that does that.

but perhaps ESEE needs to offer Ti screws for the weight savings. :D
 
100eyes,

Really, they're doing more as a company for the consumer than many other companies in this case would. I'm really into computers myself, and when I was 10 and just getting into them I fried my first motherboard by connecting a power connector to a CD-ROM drive when the computer was still on. The vendor at which I bought it would not RMA it, and so I contacted the company to see if they would warranty it. I got a letter back saying that they would replace the motherboard, but to be more careful in the future or have a professional complete the installation. I have a feeling what they were really saying to me was a sugar-coated version of what Jeff is saying.

To me, i don't think that it's very important a company sugar coat things like that. While a motherboard manufacturer might say, "it might be wise to have a professional do this as it requires experience," I think it's a lot more efficient for someone to say, "Have someone who knows what they're doing put this in." I mean, Jeff could be all polite and say something like, "The screws don't need that much pressure, and you might inadvertently damage them if over-tightened," like every other manufacturer/company in the world would... What I want to know, is would you rather have him wasting his time figuring out how to sugar coat that, or just come out and say, "Why are you idiots over-tightening these? You don't even need to take the scales off!"

When you really think about it, he's doing more of a service by being rude than most companies will do while being polite. Not only will he honor the warranty, but he'll try to point out to people how to avoid the problem all together. Do you really think there's that many companies out there thinking, "Hmm, how can we get people to only buy one of our products, and keep it forever". I would just look at it as tough love, and in the end I believe that if someone says, "Hey, don't do this, it's really stupid," that will have more of an effect than, "Please do not do this, as it could damage your knife." At the end of the day with the ESEE warranty, people will see, "Please do not do this, as it will damage your knife," and see it as a nice request that they don't really need to follow because of the warranty. If on the other hand, they see, "If you do this, you're a moron," they might think twice about what they're doing whether the warranty covers it or not.


Also, why would you even need to tighten one of these screws this much? Supposing they come loose, there's always LocTite. Maybe people are thinking that they have to get the fasteners tight as possible so the handle seats correctly on the blank? i think TimboKahn has it right, and people are probably over-tightening the screws believing that they won't seat correctly unless as tight as possible.
 
WolfTrot said:
We're not going to convince each other.

But Jeff n' them make a point. Just stop taking the handles off ESEE knives.

Listen, they hands down know more than me or you do about knives, I could never have designed a knife like them, so when they say there is no need, there really is no need.

I see some cases, like with the making your own custom handles and what not. But if people are calling daily... then there is just some idiocy in the house.
Click to expand...

More money, more problems. :D And if there ain't more money, then you've got a real problem!
 
Last edited:
Hmm. A heated debate going on here. Personally, I think both arguments are valid.
On the one hand, needlessly messing with the handles can potentially lead to problems. Stripped screws, etc.
On the other hand, NO ONE should tell someone what they can, and can not do, with their own knives.
Interesting. Continue on. :D
 
KennyB said:
100eyes,

Really, they're doing more as a company for the consumer than many other companies in this case would. I'm really into computers myself, and when I was 10 and just getting into them I fried my first motherboard by connecting a power connector to a CD-ROM drive when the computer was still on. The vendor at which I bought it would not RMA it, and so I contacted the company to see if they would warranty it. I got a letter back saying that they would replace the motherboard, but to be more careful in the future or have a professional complete the installation. I have a feeling what they were really saying to me was a sugar-coated version of what Jeff is saying.

To me, i don't think that it's very important a company sugar coat things like that. While a motherboard manufacturer might say, "it might be wise to have a professional do this as it requires experience," I think it's a lot more efficient for someone to say, "Have someone who knows what they're doing put this in." I mean, Jeff could be all polite and say something like, "The screws don't need that much pressure, and you might inadvertently damage them if over-tightened," like every other manufacturer/company in the world would... What I want to know, is would you rather have him wasting his time figuring out how to sugar coat that, or just come out and say, "Why are you idiots over-tightening these? You don't even need to take the scales off!"

When you really think about it, he's doing more of a service by being rude than most companies will do while being polite. Not only will he honor the warranty, but he'll try to point out to people how to avoid the problem all together. Do you really think there's that many companies out there thinking, "Hmm, how can we get people to only buy one of our products, and keep it forever". I would just look at it as tough love, and in the end I believe that if someone says, "Hey, don't do this, it's really stupid," that will have more of an effect than, "Please do not do this, as it could damage your knife." At the end of the day with the ESEE warranty, people will see, "Please do not do this, as it will damage your knife," and see it as a nice request that they don't really need to follow because of the warranty. If on the other hand, they see, "If you do this, you're a moron," they might think twice about what they're doing whether the warranty covers it or not.


Also, why would you even need to tighten one of these screws this much? Supposing they come loose, there's always LocTite. Maybe people are thinking that they have to get the fasteners tight as possible so the handle seats correctly on the blank? i think TimboKahn has it right, and people are probably over-tightening the screws believing that they won't seat correctly unless as tight as possible.
Click to expand...

I respect your point of view, I suppose I just deal with a lot more sensitive people doing business. (It's just also my personal philosophy to treat any customer like it's your first and last) I guess I'm just taking the point of view a PR person might make instead of the company president lol.

I suspect people are likely overtightening the screws to make sure there's no gap between the micarta and the steel to prevent water from getting in, since it's not perfectly flush like G-10 on a non-coated surface.
 
I new a guy that once could not tie his shoes, I then showed him myself and a few days later he still could not do this task.

People felt bad for him, I didn't he was to stupid and lazy to pay attention and learn.
the moral of the story is..............
Don't F%#K with it if you don't know what your doing (SIMPLE)
 
I agree you guys have a lot of patience with some of your customers. Some people just don't understand that "if it's not broke, don't fix it". But as Ron White says, "you can't fix stupid".
 
The only time I ever removed a handle was to completely strip the blade of my 3. I was careful, and it went back together fine. How the hell do you manage to strip those screws anyhow? They're pretty tough, so folksmust be using a stupid amount of force! :eek:
 
R.A.T. said:
No one is really taking advantage of us. Most all of them offer to pay for the screws and Mike just ships them at no charge. We just try to offer good service for our product but the idiocy is getting wild lately.
Click to expand...

Why don't you ask them to send a self addressed envelope then you can save on postage.
Richard
 
Hey I have an awesome idea! Just use wing nuts instead of panhead screws duh! That why they can be field stripped in the office for a quick cleaning after cutting open Thier bagel.
 
Actually 100eyes has a legitimate point: since we can't fix stupid, at least we should charge them for being dumb.
 
Hey Jeff, I've kinda stripped my screws, can you help??:o

OsageRC3001.jpg
 
You must log in or register to reply here.
Back
Top