RazorSharpUnlimited... Poor Experience as a Seller

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FroOchie

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Nov 30, 2012
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I spoke with Dave at Razor Sharp Unlimited about this and expressed an interest in bringing this to the forum to see what fellow members in this community think.

What has transpired is simple and whether you agree with me or not, I value all opinions on this...

Dave at RazorSharpUnlimited purchased a knife from me through eBay. The knife was the CRKT Sebenza. As many of you know, the CRKT Sebenza is a joke of a knife that should never have been called a knife let alone a Sebenza. With that being said, for the people that don't or didn't know the history of the knife, I listed in it's description that the knife was "in no way a good functional knife" "subpar" and a "scrapped project and knives ordered to be destroyed". I also warned any potential buyer not buy this knife if they didn't understand that history as this was merely a collection knife due to it's crappiness. Lastly I listed the knife as no refunds or exchanges.

When Dave received the knife he emailed me that he was disappointed in it and he wanted a refund. When I asked what his disappointment was he replied it was with the Zytel handles. Angrily I asked if he was serious as he is the professional and I'm merely a user and small collector. Truth be told, I knew who he was when he purchased the knife and I already didn't like him because I believe his prices are outrageous. So in full honesty, I was not polite to him by anyone's stretch of the imagination however I was not dishonest with him in anyway. When questioned, he had no answers for why he ignored my description or my warning for folks like him to stay away and gave me some story instead that he didn't know what this knife is. His excuse was he had only been a CRKT dealer for 5 years and somehow this infamous knife slipped under his radar.

He then opened a fraud case against me on eBay to force me to take back the knife. Since eBay is so buyer friendly they have ignored everything I listed and told me because I described the knife as "in no way a good functional knife" that somehow left room for interpretation that maybe its kind of a good knife.

In my opinion this whole thing is ridiculous and I care as much about the money as I do about the knife. He can keep them both for all I do care. He's a professional buyer and seller who is playing ignorant and wasting my money and time but I'd like to know if anyone thinks I'm being outrageous.
 
Selling on eBay is a very annoying bit of business. Unfortunately, eBay owns PayPal, as well, and I believe that they share the same buyer protection policy.
Their 'buyer protection' policy is more of a policy that gives the buyer the right to do whatever he or she wants to do.
eBay is a buyer's world. Sellers just have to cross their fingers and hope that they get an honest buyer.

Assuming that it went the way you described (disappointed in quality and requested a refund), then the buyer is completely out of line for forcing you into this.
The item clearly had a 'No returns or exchanges' return policy. The only time that a buyer should be able to request a refund is if the product was illegitimate or damaged.
I looked over your description of the item, quickly.
You should have been completely covered.
If you didn't issue the refund, yet, I recommend calling up and complaining, stating your case and explaining your description, return policy, as well as the reason why he wanted a refund.
Also, it's a shame that eBay doesn't allow sellers to give negative feedback. I recommend reporting him (since it's pretty much all you can do), and contesting the feedback through eBay's system.

In my opinion, it wasn't your fault, and the buyer doesn't deserve a refund (going by this bit of information, only).
However, the feedback he left you complains about you not keeping the matter between the two of you and eBay.. Which is a little harder to contest than complaining about the product, itself.
 
Between his awfully designed website and ridiculous prices, he should have a lot to prove to people in the customer service department. Unfortunate to see this situation to happen to you when you apparently made it quite obvious what auction entailed.
 
Wow!!! Unbelievable how childish some obviously grown men can be! If your an avid eBay seller you would know that with all their policy changes over the last couple years they always, always 99% of the time side with the buyer! Are you that insecure of a Man that you have to take to a forum for reassurance. If you were any type of business person you would gladly take your item back and move on to the next sale. You mention wasting your time well after all this you don't think you've wasted your time? Well I got news for you, just move on dude this I'm sure wont be your last confrontation with an unhappy customer from the sounds of it.. So get over it and move on... Seriously!!!
 
N Gremory said:
In my opinion, it wasn't your fault, and the buyer doesn't deserve a refund (going by this bit of information, only).
However, the feedback he left you complains about you not keeping the matter between the two of you and eBay.. Which is a little harder to contest than complaining about the product, itself.
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Misanthropia said:
Between his awfully designed website and ridiculous prices, he should have a lot to prove to people in the customer service department. Unfortunate to see this situation to happen to you when you apparently made it quite obvious what auction entailed.
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I appreciate the responses guys. N. Gremory, I fully understand you have to take what I said on face value and thats why I'm trying to be as frank as possible in saying I already didn't like this guy or this store going into an arrangement with him. When he raised his "concerns" I was curt with him and probably by most peoples standards, rude. Both through my anger and my dislike for him my fire was as fueled as it could be. However I can separate all that when business is involved as it was. So through the transaction I wasn't happy with his demands and as he escalated to a fraud cased I became more angry with him and all but told him to shove it.

Misantrhopia, I don't know what to believe but what I'm leaning towards is this guy used my collection as some form of extended arm of his own inventory. Like he wanted to check out the notorious knife or show it to one of his customers. Him being a professional should know exactly what this knife is. Him speaking and reading English should have also prepared him in his purchase. Like I originally quoted above, I literally called the knife everything sans a steaming pile of ish to spare cursing in my auction. If you saw the listing it looked like I was trying to sandbag my own sale it was so blatent. And this guy pulls this? Psssht.
 
N Gremory said:
In my opinion, it wasn't your fault, and the buyer doesn't deserve a refund (going by this bit of information, only).
However, the feedback he left you complains about you not keeping the matter between the two of you and eBay.. Which is a little harder to contest than complaining about the product, itself.
Click to expand...


Misanthropia said:
Between his awfully designed website and ridiculous prices, he should have a lot to prove to people in the customer service department. Unfortunate to see this situation to happen to you when you apparently made it quite obvious what auction entailed.
Click to expand...

I appreciate the responses guys. N. Gremory, I fully understand you have to take what I said on face value and thats why I'm trying to be as frank as possible in saying I already didn't like this guy or this store going into an arrangement with him. When he raised his "concerns" I was curt with him and probably by most peoples standards, rude. Both through my anger and my dislike for him my fire was as fueled as it could be. However I can separate all that when business is involved as it was. So through the transaction I wasn't happy with his demands and as he escalated to a fraud cased I became more angry with him and all but told him to shove it.

Misantrhopia, I don't know what to believe but what I'm leaning towards is this guy used my collection as some form of extended arm of his own inventory. Like he wanted to check out the notorious knife or show it to one of his customers. Him being a professional should know exactly what this knife is. Him speaking and reading English should have also prepared him in his purchase. Like I originally quoted above, I literally called the knife everything sans a steaming pile of ish to spare cursing in my auction. If you saw the listing it looked like I was trying to sandbag my own sale it was so blatant. And this guy pulls this? Psssht.
 
I have bought several knives from him and if you do any comparison shopping you would know that his prices are inline with average pricing but it sounds to me like your just as informed as Mr Froochie!
 
Well fwiw I will steer clear from this company. Sounds like I can get better deals with the bf dealers.
 
daisyblades said:
Wow!!! Unbelievable how childish some obviously grown men can be! If your an avid eBay seller you would know that with all their policy changes over the last couple years they always, always 99% of the time side with the buyer! Are you that insecure of a Man that you have to take to a forum for reassurance. If you were any type of business person you would gladly take your item back and move on to the next sale. You mention wasting your time well after all this you don't think you've wasted your time? Well I got news for you, just move on dude this I'm sure wont be your last confrontation with an unhappy customer from the sounds of it.. So get over it and move on... Seriously!!!
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Hi, nice first post and welcome to the forums again Dave. What you fail to realize (and perhaps that is where you and I have gotten off track) is that it's not the money or the knife that is important to me... it's my word. I sold you that knife with good intentions and was as specific as anyone reasonable could ever expect. You are a professional who is either garbage at what he does or some kind of fraud who likes to pick on people you perceive to be smaller than you. You incorrectly picked that fight with the wrong guy about the wrong thing. Honor is everything and you sir have none.
 
daisyblades said:
I have bought several knives from him and if you do any comparison shopping you would know that his prices are inline with average pricing but it sounds to me like your just as informed as Mr Froochie!
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Oh I'm sorry, you're not Dave. You just registered 5 minutes ago, found the gripe forum and popped on in to tell me how good RazorSharp's prices are? Damn, I can't believe I confused that. My apologies Dave.
 
Nice try! Maybe you should take this up with him, again sounds like your jumping to conclusions. Have you spoke with him to sort this out? Obviously not because if you would have done that you wouldn't be wasting this time...If your so honorable then you would accept the return as I'm sure a lot of retailer have to do and move on.
 
daisyblades said:
Nice try! Maybe you should take this up with him, again sounds like your jumping to conclusions. Have you spoke with him to sort this out? Obviously not because if you would have done that you wouldn't be wasting this time...If your so honorable then you would accept the return as I'm sure a lot of retailer have to do and move on.
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Well heres the thing Dave... I mean new guy that defends Dave out of nowhere. Lets just call you Dave for short. I'm not a retailer Dave for short, I'm just a guy who happens to have a collection of knives for sale. Now a guy like Dave, who is a professional buyer and retailer, shouldn't be making moves like he did in such a small community known for taking care of one another.

In fact, Dave for short, if you...erm, I mean RazorSharpUnlimited were a private joe like myself I would have cut you some slack. Though I would roll my eyes and probably curse to myself;"what kind of idiot doesn't read the description!?" I would refunded the money and moved on. But you Dave, I mean Dave for short, you are a special kind of situation and you are a supposed professional. And as I've said, you're either willingly ignorant or blatantly arrogant but either way there is no excuse for what you've pulled. Dave I mean, what Dave pulled. Not you Dave for short, you're ok.

You should check out Daves photo's on IG though, he posts up a lot of pictures in a DaisyBlade formation. All spread out and pedal like. ;)
 
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I'm with froochie on this one. It's the principle that matters, not the money or the knife itself. What's the point of him putting up all the signs and warnings if you're still going to step on the mine? He should just bite the bullet and drop the case. There are plenty of other idiots out there, who don't bother reading product description, would be more than happy to take the knife off his hands. I could be wrong though.....
 
Personally, I wouldn't aggravate myself dealing with a buyer who changed his mind, I would reverse the deal. Honor? No, time is money. He costs you more wasting your time than refunding him.

By the way, both pop-ups -- daisyblades and stabberthrwoaway -- are in the same Tampa area as RazorSharpUnlimited. Whether this means they are Dave, or just friends he asked to speak up for him, they should know we weren't born yesterday, we've seen this sort of thing many times. Not only is it unpersuasive, it actually alienates us. We can't believe anything from people like that.

Sorry, FroOchie. You're right but you're wrong. He isn't worth it. Refund him, call PayPal and cancel the deal, he embarrassed himself. He is definitely not worth getting a bad record with PayPal.
 
Just for the record, multiple account can lead to them all being banned. As Esav eludes to, this is not worth the time, money, or aggravation..
 
One interesting consideration that maybe is being overlooked. If the proprietor of Razor Sharp Unlimited is really as unprofessional as this thread makes him seem then FroOchie isn't really wasting his time.

I did a google search of Razor Sharp Unlimited and this thread was on page 4. I just did another for Razor Sharp Unlimited feedback and this thread is on page 1. Pretty quick negative image the guy is creating for his business practices. If he loses even 1 customer who takes the time to research his company and see how he operates I think FroOchie will have succeeded in getting the word out.




daisyblades said:
Wow!!! Unbelievable how childish some obviously grown men can be! If your an avid eBay seller you would know that with all their policy changes over the last couple years they always, always 99% of the time side with the buyer! Are you that insecure of a Man that you have to take to a forum for reassurance. If you were any type of business person you would gladly take your item back and move on to the next sale. You mention wasting your time well after all this you don't think you've wasted your time? Well I got news for you, just move on dude this I'm sure wont be your last confrontation with an unhappy customer from the sounds of it.. So get over it and move on... Seriously!!!
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Yeah this comment is funny! If you are the owner of Razor Sharp Unlimited then why not just join the forum, identify yourself and give your side of the story. Calling FroOchie childish, insecure and implying he is a bad businessman really makes you seem childish, insecure and not very good at your business. If you are a customer and just acting on the suggestion of the owner of Razor Sharp Unlimited then your post just seems weird.




I checked out your listing FroOchie and it does lack a clear description of the knife, specifically the handle and blade material are missing. I don't always include that information when I sell a knife so I understand it gets overlooked sometimes in the process of creating a sales listing. Maybe the issue could have been avoided with that information.




Just wanted to share my opinion on the issue. :)
 
I actually saw the ad on ebay when I was searching for a CRKT Apache. This was not too long ago for certain. Froochie's ad was 1000% clear, I mean crystal. What he said was the truth. Personally I would not refund the transaction.
 
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