ReadyDepot.com Caveat Emptor

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friej

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I love knives, all types of knives and have always loved knives. I have found that people and dealers with my passion are always more than willing to help with every resource they have. However, I need to share an experience with a product I purchased from ReadyDepot.com and warn all of you that should you choose to deal with them don't expect a good experience with customer service if you have a problem.

I purchased a knife from them at a gun and knife show. It was a great knife and i love it, however, after getting it home I looked around the internet and saw that I could have gotten the knife for almost 22 dollars cheaper and that was with shipping. I wrote to them,not asking for my money back but to inform them that I was disappointed with the price and included links where I found the knife substantially cheaper. This was a letter of information and not for compensation.

They responded the next day with a slanderous reply showing their anger that they felt i was implying I was ripped off. They demanded that I would never have bought that knife or anything else for that matter without first touching it. And the reason I was so upset was because I found out I couldn't afford it. They said I need a lesson in Economics 101 to understand how a business is run. I indicated in a response that I was amazed in this day and age when customer service is of the utmost importance that they would respond the way they did.
I so would never recommend dealing with this ReadyDepot.com to all of you who are interested. I would glady show anyone a copy of the correspondence that took place if you are interested.

I told them that I would submit this complaint to every knife forum I could find, to better business and to the place that had them as a vendor.

Caveat Emptor.

Thanks for reading this.
 
Homework is best done before class starts.
 
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Good move. Why WAS this in the RAT forum in the first place?

friej, welcome to Bladeforums. PLEASE read the FAQ and browse our forum list. We really do appreciate some logic in placing threads.
 
So, you are upset because you bought on impulse and didn't do your research prior to buying? Almost every retail item has a range of prices, depending on the vendor. Did you expect a knife to be any different?
 
Caveat Emptor.
Click to expand...
Exactly.

Your post will more likely encourage others to not participate in any transactions with you. I can find a $22 difference in price on hundreds of items locally without even going to the Internet.

A dealer with a physical presence has a higher overhead than a dealer with a virtual presence.

No Dealer is obligated to offer you the best possible price- it is up to you to do the research before buying an item.


Mitch
 
All of your feedback regarding shopping prior to buying is well taken and well practiced by me, however, not the point of the post. The point was how the seller handled a customer's disappointment.
Customer service is hugely important for a business today based on economy and competition and many other factors. This dealer wrote back with a major attitude. Had he simply explained without the insults and vitriol I would have sucked it up and accepted it for my loss, and respected him for it. The seller has written me back 2 times since with more insults and disdain. I've really touch his life.
Im sticking my neck out to say that I believe most people who just spent 100 dollars for a knife would expect a bit more customer respect. I trust most of you would.
There are too many people out there who want to rip people off and get away with it too many times.

This was just a heads up.

Thanks for your responses.
 
If I was shopping for a knife, and found one I could actually hold in my hand versus one I could not (as in on-line), I would gladly pay more for the one I got to handle.
If I sent the dealer a note stating I was unhappy because I didn't understand economics of having a store front, versus an on-line store, and the dealer sent me a note like you recieved, I'd not be posting anything on a forum complaining about the dealer when it was me not understanding buying and selling...
That's my opinion. YMMV...
 
You just don't get it. T h i s I s N o t A b o u t t h e k n i f e!!!!!!

Ok sorry I'm done.

I can only hope someday some arrogant customer service person shoves it in your face when you have a complaint. Let's hear your profound pholosophies then. And for the holding it in your hand, sorry, I don't buy it.
 
Friej,

Just out of curiosity, what was the real point of telling the seller that you found the knife cheaper elsewhere? No, it's not about the knife. It's also not about business ethics. Consider your post from the dealer's standpoint. No complaint about the product, just that, after the sale, you could have found it cheaper elsewhere.

Did you expect the dealer to apologize and refund you $22? I can only see a dealer taking offense, no matter how politely you may have worded it. Their perception will, quite predictably, be that you are calling them crooks.You said caveat emptor. You are right. You didn't, then get angry because someone didn't respond according to your expectations? And then bad mouth them here?

What did you really expect?

Gene
 
Okay, here's where I am with this. Honestly, your mailing had no real point behind it. You say you weren't seeking a refund nor the difference, but just telling them that you found the knife cheaper else where? You either were looking for one of the previous things (without actually asking for it) or your e-mail had no real point to it and in which case why would this e-mail be sent? I can see how they could possibly have taken some offense to the e-mail.

That being said, no, they shouldn't have responded in a derogatory manner (if that were indeed the case). They should have just said something along the lines of how prices vary from retailer to retailer and that they hope you enjoy your knife and come to see it as money well spent.

My $.02
 
When someone feels that their honesty and integrity is being questioned, they will generally reply in the heat of the moment. They should have let their emotions cool off before replying to your letter, but I fully understand why they replied in the way they did.

Retail stores usually charge higher, sometimes much higher prices than on-line dealers. You should not have expected anything else. If you were going to be disappointed in anyone, it should have been yourself for not looking into the pricing before you made your purchase. A dealer will charge what they will charge. It's up to you to do your homework so that you will know if what they are charging is a good deal, or not.
 
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