Really P/O'ed with Knifeart.com

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GeorgeSPatton

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Last week I saw Knifeart.com had Damascus Lion Steel SR-1's in stock, all of which appear to be sold out now. I had a Raindrop pattern on order, it's one of my favorite patterns of Damascus so naturally I had chosen it over their gecko/lizard pattern.

My SR-1 came today, guess what? Gecko/lizard pattern damascus. Pretty pissed off that they sent me the wrong knife and now the rest of the limited piece run appear to be sold out. I'd rather have the gecko/lizard damascus SR-1 than nothing at all, but still... I really love the raindrop pattern and it's really pretty shoddy that when you're paying nearly 500$ for a knife they can't even be bothered to send you the right one :mad:
 
Unfortunately, you're not the first to have issues with that company...
 
That is just wrong, If you ordered something from a comapany and they sent you the wrong Item they should make it right.
 
Although Larry and crew 'appear' to have the consumer foremost in mind, I've had more than one less-than-satisfying experiences with them regarding knives which were mis-boxed, not accurately represented, etc. I no longer lend them my business. OP: I hope you can get this worked out satisfactorily. One thing in their favor...they do ship quickly.
 
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Just FYI, I emailed KnifeArt a couple of questions about the damascus SR-1s the night after they went up on the site. One of the questions I asked was whether these were a one-off limited run or a continuing KnifeArt exclusive like the Sebenza Insigno. (I have other knives in my sights right now but definitely would be interested in getting one if more were available in the future.) Larry got back to me the next morning and said that these are going to be a continuing exclusive.

Obviously, it's still unfortunate and frustrating to have received a different damascus pattern from what you ordered, but at least the fact that it's a continuing exclusive means that the first, now sold-out batch isn't the last we'll see of them. Check with them about returning the mistakenly sent Iguana SR-1 and having them set aside a Raindrop one from the next batch for you.
 
Well, luckily I got a note back from Larry and the Knifeart crew... seems they have another shipment of their Raindrop pattern SR-1's coming in in another week to ten days and he emailed me a Fed-Ex label with which to return my SR-1. I'll be sending the knife back in for a return... luckily they weren't one-offs. I'm at least glad that I don't have to pay for the return shipping, that's a good move, although I think these days with the interconnectivity of the internet, pretty much you know if there's a CS problem folks on the forums are going to hear about it.

Thank God they at least seem to be willing to take care of me thus far, tho it sucks they got the order wrong in the first place.
 
GeorgeSPatton said:
Well, luckily I got a note back from Larry and the Knifeart crew... seems they have another shipment of their Raindrop pattern SR-1's coming in in another week to ten days and he emailed me a Fed-Ex label with which to return my SR-1. I'll be sending the knife back in for a return... luckily they weren't one-offs. I'm at least glad that I don't have to pay for the return shipping, that's a good move, although I think these days with the interconnectivity of the internet, pretty much you know if there's a CS problem folks on the forums are going to hear about it.

Thank God they at least seem to be willing to take care of me thus far, tho it sucks they got the order wrong in the first place.
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Glad to hear that they're taking good care of you. :thumbup:
 
I hope your situation works out in well, but given what I've read in this and the thread linked here I'll take my business elsewhere.
 
Really good news!

GeorgeSPatton said:
Well, luckily I got a note back from Larry and the Knifeart crew... seems they have another shipment of their Raindrop pattern SR-1's coming in in another week to ten days and he emailed me a Fed-Ex label with which to return my SR-1. I'll be sending the knife back in for a return... luckily they weren't one-offs. I'm at least glad that I don't have to pay for the return shipping, that's a good move, although I think these days with the interconnectivity of the internet, pretty much you know if there's a CS problem folks on the forums are going to hear about it.

Thank God they at least seem to be willing to take care of me thus far, tho it sucks they got the order wrong in the first place.
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Regardless of the experience of others, sounds like in your case they made a mistake and they're doing everything they can to fix it.
It appears that they contacted you with a solution the same day that you reported the mistake to them (the day you received the knife).
Which reflects more poorly on a person, making an honest mistake, or dragging someone's mistake out on a public forum before they've even had 24 hours to respond?
 
Ritt said:
Regardless of the experience of others, sounds like in your case they made a mistake and they're doing everything they can to fix it.
It appears that they contacted you with a solution the same day that you reported the mistake to them (the day you received the knife).
Which reflects more poorly on a person, making an honest mistake, or dragging someone's mistake out on a public forum before they've even had 24 hours to respond?
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Yeh, I couldnt agree more. At the end of the day- he did contact you and that was a standup thing to do re: shipping labels. Many place just wont do it for the sake of their bottom line and lets face it- the US economy is not exactly booming. It makes me wonder though re: so many other vendors- where they dont care, dont even have someone with +70 IQ handling QA or just QC issues like this. Not too difficult when funds were sent and the individual specifically insisted on a specific damascus type- it shouldnt be too hard to paste a sticky or a note on the transx ensuring he receives what he is paying for. Now you got me thinking about the damascus one-damn- I actually just purchased the Lionsteel SR1-AL. Although- the cheapest out of the bunch at 200 bucks- what a wonderful knife. I really love everything about the lionsteel design- and seems to be good to go in aluminum. Still the same integral folder design and D2 blade-which I love. GL with the transaction and it sounds like hopefully this tale will at least have a happy ending. No matter what- when you spend even 350-400+ for a knife- imho IT SHOULD BE PERFECT in every way and exactly what you ordered- thats what your paying for. Pls post some pics of your raindrop damascus-would love to see some time. Thx guys.
 
Well being that there is still no change in status I think it would be inappropriate to dog pile this thread until something new happens... I'm sending back the current SR-1 tomorrow and we'll see how quickly Larry gets the new one back to me. They say that the true test of a company or a person is how they handle mistakes they make... yes, they made a mistake. I'm hopeful tho that they will do what they can to make it right, they seem to be on the right track. I will update this thread when there is a change.
 
GeorgeSPatton said:
Well being that there is still no change in status I think it would be inappropriate to dog pile this thread until something new happens... I'm sending back the current SR-1 tomorrow and we'll see how quickly Larry gets the new one back to me. They say that the true test of a company or a person is how they handle mistakes they make... yes, they made a mistake. I'm hopeful tho that they will do what they can to make it right, they seem to be on the right track. I will update this thread when there is a change.
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I'm really glad this seems to be headed in the right direction for you. Let us know when all this business is done.
 
Just to inform you that at the end of this week I will ship to KnifeArt some SR-1 damascus Raindrop and some Iguana.

In this moment KnifeArt is the esclusive distributor of SR-1 with damascus blade for US market.
 
Mistakes can happen. I'm forgiving of that if efforts are made to fix the prob/s without it costing and/or shorting the buyer.

In this situation, that looks to be the case. Problem on its way to being solved.

Good for the buyer. Good for Knifeart.com .

Thanks for sharing your experience. Please let us know how it all turns out.
 
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