This is my very first post so I hope that I'm doing it correctly. Last June I ordered a leather bound book (Sheffield Exhibition Knives) from Northwest Knives & Collectibles in Salem, OR. Please go to www.nwknives.com and click on books. You will immediately have the description for the above book. I received the book and emailed them with three questions. They pertained to the last three sentences of the description. 1)Was my book definitely leather bound? (It was hard for me to tell). 2)Where was the serial number? 3) Where was the original corresponding serial numbered invitation given out by the George Wostenholm-IXL firm? I heard back from them that it was a leather bound book. However, after five times politely asking for a brief email response for questions 2 & 3(from early June to Oct. 26), I am turning to my other knife collector friends. Have any of you had similar problems with this company? I thought it was polite to respond to ones who ask you questions. Am I overreacting and should just deal with others who really want my business?
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Refusing to respond
- Thread starter Von Dunn
- Start date
This is my very first post so I hope that I'm doing it correctly. Last June I ordered a leather bound book (Sheffield Exhibition Knives) from Northwest Knives & Collectibles in Salem, OR. Please go to www.nwknives.com and click on books. You will immediately have the description for the above book. I received the book and emailed them with three questions. They pertained to the last three sentences of the description. 1)Was my book definitely leather bound? (It was hard for me to tell). 2)Where was the serial number? 3) Where was the original corresponding serial numbered invitation given out by the George Wostenholm-IXL firm? I heard back from them that it was a leather bound book. However, after five times politely asking for a brief email response for questions 2 & 3(from early June to Oct. 26), I am turning to my other knife collector friends. Have any of you had similar problems with this company? I thought it was polite to respond to ones who ask you questions. Am I overreacting and should just deal with others who really want my business?Unfortunately, this is what it boils down to - I have emailed highly appraised production knife manufacturers, multiple times, requesting quotes on purchasing their product, both on here, and through their respective sites, only to recieve NO response whatsoever, and others who respond almost immediately, they are who get my business.
Esav Benyamin
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Moved from the General Knife Discussion to FEEDBACK.
Cougar Allen
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In general companies don't respond well to email. If you send them snailmail or call them on the phone you're much more likely to get an answer.
Someday they'll notice that email is far more convenient, for them as well as for their customers, but for most companies that hasn't happened yet.
Someday they'll notice that email is far more convenient, for them as well as for their customers, but for most companies that hasn't happened yet.
Never understood that either. Why even bother having an email address
available if no one will reply back?
If your company is only going to respond to snailmail or a phone call then
get off the internet.
Calling?? Snailmail?!!......that seems so...................old .
mike
i suppose they shy away from paying someone to just do there email?
they advertise on the 'net to reach a larger amount of customers.
i dont know why it is but its a fact that most places respond lots better to a phone call vs an email, for whatever reasons.
i agree its retarded but hey some things just are lol.
they advertise on the 'net to reach a larger amount of customers.
i dont know why it is but its a fact that most places respond lots better to a phone call vs an email, for whatever reasons.
i agree its retarded but hey some things just are lol.