Recently I have had to use REKAT's customer service, and can report nothing but exemplary
service! The lock on my Carnivore was reaching the forward limit and was worn out. Now I want to make it clear the this was completely MY FAULT. I have taken the knife apart and subjected it to the Dremel tool and jewelers rouge to polish the lock and action. I E-mailed Bob Brothers at REKAT asking for a shipping address and if he could look the knife over and give me a repair estimate. I pointed out that I expected to pay for the repairs and it was MY FAULT, not REKAT's. Well Bob Brothers looked at my knife the same day he received it, replaced the lock and was able to get it out the same day with UPS! Bob Brothers also did it free of charge! REKAT could and should have charged me for this service since I violated the warranty. Does REKAT take care of their customers? Hell yes they do! I would personally like to take this opportunity to say thank you to Bob Brothers and REKAT. They went the extra distance to take care of my knife.
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A Pat on the Back is only a few inches from a Kick in the Butt.
IP: Logged
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A Pat on the Back is only a few inches from a Kick in the Butt.
service! The lock on my Carnivore was reaching the forward limit and was worn out. Now I want to make it clear the this was completely MY FAULT. I have taken the knife apart and subjected it to the Dremel tool and jewelers rouge to polish the lock and action. I E-mailed Bob Brothers at REKAT asking for a shipping address and if he could look the knife over and give me a repair estimate. I pointed out that I expected to pay for the repairs and it was MY FAULT, not REKAT's. Well Bob Brothers looked at my knife the same day he received it, replaced the lock and was able to get it out the same day with UPS! Bob Brothers also did it free of charge! REKAT could and should have charged me for this service since I violated the warranty. Does REKAT take care of their customers? Hell yes they do! I would personally like to take this opportunity to say thank you to Bob Brothers and REKAT. They went the extra distance to take care of my knife.
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A Pat on the Back is only a few inches from a Kick in the Butt.
IP: Logged
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A Pat on the Back is only a few inches from a Kick in the Butt.