[Resolved / Arrived] please help: received parcel without knife, what to do next?

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Resolved: The Mule Team has just arrived! Thanks for everyone and support from Spyderco by email and their forum!

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Original Post:

Hi there,

Please help...it's my first time meet this situation, not sure what I can do next:

In February, I placed an order of Mule Team with 2 lanyards on Spyderco.com, but today, I received the parcel without knife inside:

- After the order is placed, I got email with tracking number.
- Then I used the tracking number to check, but it’s said it’s been delivered to Los Angeles as final destination: (the destination shall be in Canada)
1.jpg

- Then I tried to email Spyderco, the reply said
----- "Our international packages are sent from Golden CO to Los Angeles where they are sorted and shipped to their next destination."
----- I just need to wait for some more days and confirmed that was not the final destination.
----- there will be no new tracking number for above parcel

- Then I asked on the spyderco forum, the admin sent me another tracking number and told me above tracking number is mixed-up. The new one seemed to be a correct one as it is International Mail. The whole progress is trackable on USPS.com and Canadapost.com
- Today I received the parcel - the tracking number the Spyderco forum admin provided, but inside, there is only Sheath, no Mule Team and the lanyards
2.jpg


On the shipping label, it's said 1 handtool is inside.
3.jpg



Since I have had rounds of communications via email and forum, but get different informations, is there anyone can help to advise what shall I do next?
Don't know what is the effective channel to contact and to resolve this.
Thanks!

D


Update 1:
After 1 hour I sent email inquiry to Spyderco again:
Spyderco just replied me very quick, but it's that the sheath they presented to me is shipped separately.
So now the situation is: I still don't know where the one parcel with knife & lanyard is:
The tracking number status is "Delivered" to Los Angeles, there is no New Tracking Number usable. And I was told just to wait 10 more days....😭

Update 2:
I just made a comparison list of the shipment progress of the 2 parcels.
Apparently, the right-hand one has stopped movement, though Spyderco said it's not the final destination.
4.jpg


Update 3: Same day with Update 1 & 2
Spyderco just sent another email to me with a new tracking number. The new tracking number format is same to the one I have received, and different to what origin.
It's trackable now, hopefully I can get it in the upcoming days.
 
Last edited:
Any visible damage on the package ?

In any case, it's Spyderco's responsibility that you get the knife.

There is no damage on the package, this morning I was so exciting, but you know what's my feeling now...
2.jpg


More importantly, I don't know what is the effective way to communicate :(
 
Any visible damage on the package ?

In any case, it's Spyderco's responsibility that you get the knife.

BTW, I just checked on the shipping label and updated in OP, it's declared "1 handtool" included.
Seems the knife and lanyards are not included? (the sheath is they presented to me - thanks).
 
I think the term "handtool" is used to not screm KNIFE!!! to anyone who wants to steal your package...
In this case: it didn't work.
Contact Spyderco, and good luck!
 
Frantically run outside with the box above your head screaming help!

When you get back inside, share your experience with some fine folks on the internet.

English is not my mother language, I didn't get the point, but I hope you are not laughing at my situation and post
 
I think the term "handtool" is used to not screm KNIFE!!! to anyone who wants to steal your package...
In this case: it didn't work.
Contact Spyderco, and good luck!

Spyderco just replied me that the sheath they presented to me is shipped separately.
So now the situation is: I still don't know where the one parcel with knife & lanyard: The tracking number status is "Delivered" to Los Angeles, there is no New Tracking Number usable. And I was told just to wait 10 more days....😭
 
I have a package coming from the USA. It's gone from Sunnyvale to San Fransisco to Los Angeles to Compton back to LA and then all over LAX.

I wish packages could earn air miles!
 
Are you in Canada? What part?

LAX is a massive hub for USPS. You'll see stuff shipped South from WA state to LAX and then back North to B.C right now.

The best person at Spyderco to tag in this is tazkristi tazkristi

Ah, seems s/he is the one replied me in Spyderco forum, thank you!
I am in the east part of Canada.
But now the situation confused me is, according to the latest email reply:
- they sent 2 separate parcels, 1 is knife & lanyard, 1 is sheath
- the sheath one, tazkristi tazkristi replied me with a trackable international tracking number, it has arrived
- the knife & lanyard one, the tracking number is US domestic, in Feb it's been "Delivered", no new tracking number provided, no status update.

I think if they provide a trackable tracking number for the parcel with knife & lanyard will be better.
Otherwise, according to the tracking status and numbers, I can see now is one is "wrongly delivered to Los Angeles", one has been delivered to me.
 
Have you confirmed that you were charged for every product in your purchase?

I have been charged for the knife & lanyards, then I tried to add sheath in cart, but at that moment, it's out of stock, then I contacted Spyderco, they said "i will throw one into your order on us".
 
I have a package coming from the USA. It's gone from Sunnyvale to San Fransisco to Los Angeles to Compton back to LA and then all over LAX.

I wish packages could earn air miles!

But was the package trackable during the whole process? My question now is, the parcel with sheath can be tracked in whole process, from US to Canada, but, the parcel with knife & lanyard is "Delivered" - though the sypderco stuff confirmed to me that's not the final destination. And now, sheath is arrived, the knife is not. That's why I can only assume the knife & lanyards delivered to wrong address :|
 
If you’re in Canada, you might still have a while to wait. I’ve ordered things from Canada to US that have taken 3+ weeks to get to me.
I see, thank you, but was your order trackable during the shipment progress?

You see, please understand that as I said above:
the parcel with sheath can be tracked in whole process, from US to Canada, but, the parcel with knife & lanyard is "Delivered" - though the sypderco stuff confirmed to me that's not the final destination. And now, sheath is arrived, the knife is not. That's why I can only assume the knife & lanyards delivered to wrong address :|
 
I see, thank you, but was your order trackable during the shipment progress?

You see, please understand that as I said above:
Your item says “delivered” to LA. That isn’t the final destination, so a green bar and “delivered” doesn’t mean you should have the package at your door. Unless I’m missing something, the package could be somewhere between LA and your residence in Canada.
 
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