Your item says “delivered” to LA. That isn’t the final destination, so a green bar and “delivered” doesn’t mean you should have the package at your door. Unless I’m missing something, the package could be somewhere between LA and your residence in Canada.
That's what exactly I understand, and so I think a new tracking number is more reasonable, otherwise, according to the tracking number and status, I will never be able to see it.
The sheath one, only shows "Delivered" at final step once it's been delivered, otherwise, there will always be grey bars behind green bars, and with next status and destination above the grey bars.