Returns??

The buyer seems like a tire kicker or a newbie.
You posted 10 pics AND a video review with a text description. If that's not enough, I have no idea what would be.
I would also accept the return, less the shipping, and that buyer would find himself ignored. I cannot see returning a knife that is in the shape it was described as, but you will come out looking like an honest and upstanding seller that I would deal with anytime.
I have bought close to 50 knives off the Exchange and have received a couple that were in questionable shape. Rather than go through the return process with those sellers, I contacted the manufacturers and the knives were repaired at no cost to me.....those sellers are now on my ignore list.
Hang in there and you will find that buyer is in the minority here!!
Joe
 
I have done a lot of sales (on other places not knife related) and if anybody buys something and wants to return something that is not broken/wrong etc I keep the money I paid to ship the item to them and they have to pay to ship it back to me. It is only fair.
 
uilleann said:
The problem on this deal was one of preference not a bad knife. I think I posted the sale with 10 high quality photos and a 10 min video review that I did of the knife. I do not think anyone could have provided more info. But everyone had their own preference in how a knife should open and close and how it should feel in the hand. I adjusted this knife with cleaning, lubing, and lock bar adjustments so that it flipped open smartly and had a drop close. This guy felt the drop close was a safety hazard and was afraid to carry it. And felt there was a hot spot of the handle for him. I never noticed that. I told him how to fix both but he must be a knife owner who does not work on knives.`. I am elaborating on the situation so that you all know that this was NOT a "bad knife"... it was a buyer, who despite seeing all the pics and video, did not like the way the knife handled and was unwilling to fix it.

I am refunding his payment, minus the postage that I paid, I am just not happy about it..... And I assume that he is not happy either that he had to return it.
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I'm sorry. I wasn't implying that you were at fault. I just hope that we can solve problems quickly, without drama, and with a little compensation for the owner if the complaints are subjective, or unfounded. People that are overly picky should probably buy from reputable online dealers. That's what I do.
 
I would probably accept the return but I would never want to sell to or buy from the person again. We are not (or should not be) knife retailers. Many of us, myself included, disdain and avoid the obvious flippers who behave like they are retailers. Similarly, I disdain the tire-kickers who act like they are buying from a retailer instead of a fellow hobbyist.
 
I have bought and sold on the Exchange and all my experiences have been outstanding.

Speaking as a buyer, I personally would not seek to return an item unless there was some obvious problem with its functioning that was not covered by the seller's pics or description. A situation like this can be almost 100 percent avoided by researching the seller. Good rep? Bad rep? Is he/she an honest person? Is there a GBU negative thread about them? Is their rating positive? Are they a contributing member? or a serial flipper? Those are a few "easy-to-ascertain-the-answer" questions I always ask. The few minutes of initial sleuth work can really save you from some headaches down the line.

As the seller, I post several clear, relevant pictures. Any issues are described and photographed. If I have no box, I say so. If I have sharpened it, I will tell you. If there are sheath marks that do not show up well, I mention them too. I try to describe my item accurately and in such a fashion that when the buyer receives it, it's in better shape than my description. IOW, highlight everything and be straightforward.

I have not had anyone ask me if I could refund them and take an item back. If, down the road, someone wanted to return something they just bought, I would have no problem doing that. I like the buyer to be happy with the knife--if they aren't, then I don't expect them to have to keep it. I look at potential returns as part of doing business on the Exchange (or anywhere really). To me, it's being a gracious seller to accept the occasional return.
 
As a buyer, if the item was exactly as described then I feel the seller has honored their side of the transaction. It should not be their fault or held against them by asking for a return if I am unhappy with the item or find it is just not for me. I would simply list it for sale or gift it to a family member or friend.

As a seller, I have had something similar happen in that the buyer had second thoughts and contacted me before shipping out their item to say they no longer wanted it. I'm glad they did so before I mailed it off. I do understand things happen and as much as we want the other person to be committed to the sale, I also didn't want to keep the sale if the buyer ultimately would not be happy with their purchase, so I didn't mind and provided them with a refund.

It is just one of those things that depends on the situation and circumstances because some will be different.
 
This is a touchy subject, IMO.
I just cannot see buying a knife, privately or from a dealer, and then returning it because you didn't like it.
Functionality issue?? Return it. Listed as NIB and shows up with scratches?? Return it.
If there is nothing wrong with the knife and it shows up exactly as described??? Keep it. If you don't like it, sell it.
I just don't see it as fair to the seller.
Just my opinion.
Joe

PS.....seems dealers have put a restocking fee on returns. I'm sure this has been put in place due to way too many tire kickers. I don't blame dealers for doing this.
 
palonej said:
This is a touchy subject...
If there is nothing wrong with the knife and it shows up exactly as described??? Keep it. If you don't like it, sell it.
I just don't see it as fair to the seller...
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You might have to take a small hit after PayPal fees and shipping...but I've bought knives and turned around and listed them almost immediately BECAUSE I DIDN'T LIKE THEM-- the majority at a small loss, a few at a big loss, a few for modest gain, even fewer for premium gain-- I don't keep ledgers on my deals because this ain't a business venture for me-- but I'd say I'm in the red ink a grand or so for the past couple years. I'd rationalize that as not bad for a hobby...ymmv.

I counted those losses as "window shopping fees." There's NO WAY I could handle and test drive the ergos on as many knives as I have in the past couple of years if I didn't buy off the Exchange here. And, to me, that has some value I'm willing to bite the bullet on. Even if I had a bunch of brick & mortar dealers in my area, I'm out gas $$$, my time, inconvenience, and not to be overlooked-- risk to life & limb by getting on the road. That's worth quite a bit to me-- and I'm willing to subsidize it.

One way I further my pursuit is by paying for a membership here. That's a small fee that gives me a lot of value, personally. PayPal G&S, USPS shipping, tape, handling, etc. are some of the other expenses that MUST be accounted for. As the seller, I'm covering these costs-- no biggie.

I've accumulated several knives here from the Exchange that are "off the market" and the next time they switch ownership will be when they're transferred to my sons when my estate is settled up when I pass on. I've resold several that I didn't like for one reason or the other. But I have never asked for a return. I pride myself on that point.

There are circumstances to request returns for sure, and I personally don't think you're a punk if you ask for one...but buyers' remorse and test drives aren't legit reasons. Pony up and subsidize your hobby on your own like a responsible adult.
 
Couldn't agree more PTP1!!! Very well said brother.
Just seems scummy to me and screams entitlement.
Joe
 
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