RJ Martin 0609. Yes, I'm insane. But how crazy am I?

Why does it look like the primary grind at the tip of OP's knife is misground? It looks like it's ground substantially more on the show side than the lock side.
 
Knifecenter will most likely charge you a restocking fee no matter what the problem is. You can then expect to play phone and email tag trying to explain/beg for your money back.
They have a habit of reselling returned merchandise until it "sticks".
Im convinced this is there racket, ...knowingly sell items that are guaranteed to be returned, and profit by restocking fee.
Been around long enough to see this happen over and over again here and on other forums.
 
brandoak said:
Knifecenter will most likely charge you a restocking fee no matter what the problem is. You can then expect to play phone and email tag trying to explain/beg for your money back.
They have a habit of reselling returned merchandise until it "sticks".
Im convinced this is there racket, ...knowingly sell items that are guaranteed to be returned, and profit by restocking fee.
Been around long enough to see this happen over and over again here and on other forums.
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Profit from restocking fee? I doubt that. How much is that on a 220ish dollar knife? 5% for customers who do it frequently, so it's 11$ + 5$ shipping, let's say 15$, somebody needs to unpackage it there, check it over, put it back on the shelf, add it back to the inventory system, scan it. Let's say an employee costs them 25$ an hour (they make ~12$ and hour), it's basically a zero sum game. At least that's how I see it. As for reselling returned items, if there is nothing wrong with it, isn't that what everybody does? Or do you think returned items that have no flaws and just weren't to the customers taste get returned to the distributor/factory?
 
Exchange the knife. Tell them it was damaged. Don’t except a restocking fee, have them reimburse you for shipping.it was more than likely used and returned.
 
b00n said:
Profit from restocking fee? I doubt that. How much is that on a 220ish dollar knife? 5% for customers who do it frequently, so it's 11$ + 5$ shipping, let's say 15$, somebody needs to unpackage it there, check it over, put it back on the shelf, add it back to the inventory system, scan it. Let's say an employee costs them 25$ an hour (they make ~12$ and hour), it's basically a zero sum game. At least that's how I see it. As for reselling returned items, if there is nothing wrong with it, isn't that what everybody does? Or do you think returned items that have no flaws and just weren't to the customers taste get returned to the distributor/factory?
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Ive seen it replay here time and time again, they got me for $90 for one knife once. Never again.
If they sell returned merchandise it should be labeled as so.
 
anthonycastorena2014 said:
Exchange the knife. Tell them it was damaged. Don’t except a restocking fee, have them reimburse you for shipping.it was more than likely used and returned.
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I agree, but arguing a restocking fee with them is futile. Too many stories here on the forum...
One guy here received a knife that was completely missing the edge on the knife (factory defect) returned it and was charged the restock fee. Went in circles for days trying to explain to them why it was unfair.
 
brandoak said:
I agree, but arguing a restocking fee with them is futile. Too many stories here on the forum...
One guy here received a knife that was completely missing the edge on the knife (factory defect) returned it and was charged the restock fee. Went in circles for days trying to explain to them why it was unfair.
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Get them on the phone man. Tell them what happened. Tell them you think it’s a returned unit. Ask them to put themselves in your shoes. Hold them accountable. Them being able to relate is key here. If they don’t play ball tell them you are going to post a thread, wrote a google review, Yelp, ect about your experience. Then do it. A few bad reviews can destroy a reputation. It’s the right thing to do, make them do it. Confidence not cockiness is key here. I absolutely guarantee I could talk them into it, and I guarantee you can too. You’re not asking for something extra, you are asking for what you paid for.
 
brandoak said:
I agree, but arguing a restocking fee with them is futile. Too many stories here on the forum...
One guy here received a knife that was completely missing the edge on the knife (factory defect) returned it and was charged the restock fee. Went in circles for days trying to explain to them why it was unfair.
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Yuck, good to know. *makes a note*
 
To me, it shouldn’t take any convincing on KC’s part to get this taken care of, if they really want to be a top-tier vendor. If it does, please let us know — I’m sure a few of us might take this case into consideration when thinking about buying anything from them. :)
 
anthonycastorena2014 said:
Exchange the knife. Tell them it was damaged. Don’t except a restocking fee, have them reimburse you for shipping.it was more than likely used and returned.
Click to expand...

brandoak said:
Ive seen it replay here time and time again, they got me for $90 for one knife once. Never again.
If they sell returned merchandise it should be labeled as so.
Click to expand...

IMO only- I don't mind paying the restocking fee. Let's say it wasn't returned and "recycled", is it then KC's job to open every box, break open the bubble wrap, and make a judgment call about whether it's perfect enough? I don't expect them to do that.

Now that being said it is my personal preference to deal with bladehq or smaller still reputable vendors, but KC is one the few that has the 0609 in stock right now. As a bit of a perfectionist, to be allowed to return a knife because it didn't reach my personal standards is a fair trade for a 5% restocking fee.
And to repeat an embarrassing confession, I am so impatient I already ordered another one so it will have to be a return not an exchange unfortunately
 
marrenmiller said:
But it looks like, even in your picture, that the edge of the clip rests on the frame, like the above poster said.
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I agree with you. I feel crazy to argue with you Mr. Schott as you've even provided a picture but I still feel that the pressure is not on the lock bar unless maybe you put excessive pressure on the clip while gripping the knife.
 
Personally I wouldn't be to concerned about it if I planned on using the knife (judging by the pictures)
But wouldn't it be nice to have a "Collectors Series" on knives? Every knife from the factory cant be absolutely perfect in this price range, but offering "perfect" versions for the safe queen collector would sure alleviate allot of headache...
Had a similar conversation with Mr. Medford the other day about pleasing the masses and producing a product that made everyone happy.. Its hard to do. He used the example of early lock up, some "knife nuts" prefer a supper early lockup of 5% while others like a 50% ...ect.
 
palonej said:
I'm in the same boat......never deal with KC again.
I ordered one of my grails......Sukhoi 2.0. Opened the box and there was NO edge on the blade.....nothing. It looked like a blank. It would not cut printer paper. Called them and sent it back.
Got a call about 2 weeks later, they got it in 2 days, and was told there was nothing wrong with the knife and it shaves the hair off someone's arm. There is NO effing way it could've. No effing way! They also said they checked every other one they had and they were all the same.
That is such horse shit it's sickening.
Think it cost me ~ $30.
Horrible customer service and I'm done with them.
Joe
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This is from another thread but I remember quite a few threads with poor experiences dealing with KC.
 
Hmm, that's no good. I haven't really ordered expensive knives from them, nothing over $150 that I can think of. Sorry you had so much trouble
 
OP, I would exchange it for another 0609. That scuffed pivot is clearly abnormal.

Mine certainly doesn’t show such marks and actually is perfect. At first the detent was too strong, but now that’s broken in to be perfect as well, in my inexperienced hands with my first ZT.

Regarding the clip, it’s impressive how the clip rests on the scale but avoids contacting the lock bar at all. My only concern is that if I ever want to change to an aftermarket clip, I’m not sure the same will occur. On the other hand, I really like the stock clip and the way the knife carries. The clip end of the handle is tapered to be pretty thin, so not much of the handle is actually exposed.
 
WilliamEdward said:
IMO only- I don't mind paying the restocking fee. Let's say it wasn't returned and "recycled", is it then KC's job to open every box, break open the bubble wrap, and make a judgment call about whether it's perfect enough? I don't expect them to do that.

Now that being said it is my personal preference to deal with bladehq or smaller still reputable vendors, but KC is one the few that has the 0609 in stock right now. As a bit of a perfectionist, to be allowed to return a knife because it didn't reach my personal standards is a fair trade for a 5% restocking fee.
And to repeat an embarrassing confession, I am so impatient I already ordered another one so it will have to be a return not an exchange unfortunately
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If you need an alternative vendor, I had a great experience ordering my 0609 from Northwest Knives.
 
My collection is heavily skewed towards ZT and I can attest that their quality is generally top notch. I have the regular and blk versions of that blade....both are nearly perfect. Definitely no markings on the pivot.

Your other option if KC is too much of a hassle is to work with the KAI warranty department....they have great customer service and should do right by you.
 
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