Risk of Loss
All items purchased from Sails Marine are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Sails Marine is not responsible for lost or stolen orders upon our delivery to the carrier. Sails Marine uses trackable online delivery services for all domestic and some international orders.
Unjustified Credit Card Chargebacks
If you as a card holder did not authorize the purchase, we will work with you and your credit card issuer to ensure the situation is resolved properly. However we will charge a $35 penalty fee for every unjustified credit card chargeback against our company - as well as all attempted chargebacks that we are able to reverse by defending our case. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org. Examples of unjustified chargebacks are: When any customer issues an unjustified or proved misleading complaint, a customer starts an unwarranted dispute with his credit card company, a customer disputes legitimate charge in error, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards any of our site policies after agreeing to them, a customer initiates a chargeback when they have already been refunded, and etc. In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database. The information reported will include full name, email, order date, order amount, IP address, full address and phone number.
