I had a similar experience. I ordered 2 knives, got one and never heard anything on the second one after sending several emails to them. I had my Bank credit my card and never heard back on it. I have seen a lot on here about Savson, most saying they are terrible to deal with: don't answer emails, don't have a phone number, etc. and a few saying leave them alone because the owner has been sick. I don't buy that excuse. Shut it down if you are a one man shop and get too sick to handle it, then open back up when things are better. My advice, go elsewhere.