Lenny
Gold Member
- Joined
- Oct 15, 1998
- Messages
- 2,486
I've had my large Sebenza for almost 3 years and I must say I think it's the best $ I ever spent on a knife. It has been my constant companion in my back pocket.
It's been back to Idaho twice.
Once for a refinishing/tune-up, and once for my initials to be cut into the back.
The knife has been perfect since I bought it; until recently.
I've noticed the lock bar travelling virtually all the way over to the opposite handle side. Also, the lock up hasn't been vault-solid recently. I figured it's time for another trip to Idaho, perhaps the stop pin is worn and needs replacing.
Well, the other day, I called them up and was told that they would call back soon, as they had all just gotten back from Christmas vacation. About 1/2 hour later, who should call but Mr Reeve himself. Uh-oh, this couldn't be good news I thought to myself.
Mr Reeve explained that the knife was fixable, for $100. WHAT THE...?
He went on to explain that the lock bar was very worn and asked me how often I FLICKED THE BLADE OPEN? I told him that maybe I did it twice since I bought the blade NEW. I take very good care of my things, especially knives that cost over $300. We were both at a loss as to what caused the accelerated wear. Anyway, I reluctantly gave him my VISA # and told him to go and replace the lock handle. I guess he felt a bit bad and offered to replace the blade with a very lightly used one. Apparently, my blade was also slightly worn (never noticed it). That was nice but I was still bummed about the $100 to replace the lock.
My questions are: Would you be upset if this happened to you? Would you expect better warranty service knowing how much you spent on the knife and how you took care of it? Please realize, $325 is a lot of money for me. I live a frugal life and am a user, not a collector. The Sebenza is the ONLY good blade I own. I expected better service from Mr Reeve. But in his defence, he has no idea whether I am telling the truth about my "flicking the blade open" habits.
What's your take on this whole thing?
Thanks,
Lenny
It's been back to Idaho twice.
Once for a refinishing/tune-up, and once for my initials to be cut into the back.
The knife has been perfect since I bought it; until recently.
I've noticed the lock bar travelling virtually all the way over to the opposite handle side. Also, the lock up hasn't been vault-solid recently. I figured it's time for another trip to Idaho, perhaps the stop pin is worn and needs replacing.
Well, the other day, I called them up and was told that they would call back soon, as they had all just gotten back from Christmas vacation. About 1/2 hour later, who should call but Mr Reeve himself. Uh-oh, this couldn't be good news I thought to myself.
Mr Reeve explained that the knife was fixable, for $100. WHAT THE...?
He went on to explain that the lock bar was very worn and asked me how often I FLICKED THE BLADE OPEN? I told him that maybe I did it twice since I bought the blade NEW. I take very good care of my things, especially knives that cost over $300. We were both at a loss as to what caused the accelerated wear. Anyway, I reluctantly gave him my VISA # and told him to go and replace the lock handle. I guess he felt a bit bad and offered to replace the blade with a very lightly used one. Apparently, my blade was also slightly worn (never noticed it). That was nice but I was still bummed about the $100 to replace the lock.
My questions are: Would you be upset if this happened to you? Would you expect better warranty service knowing how much you spent on the knife and how you took care of it? Please realize, $325 is a lot of money for me. I live a frugal life and am a user, not a collector. The Sebenza is the ONLY good blade I own. I expected better service from Mr Reeve. But in his defence, he has no idea whether I am telling the truth about my "flicking the blade open" habits.
What's your take on this whole thing?
Thanks,
Lenny