Selling Problems

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It sounds to me like he wasnt happy with his own mod so he wanted his money back.
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I was thinking this exact same thing.
I bet you find he did a poor jimping job and decided he no longer wanted this knife.
CW
 
I call....

"shenanigans"

You should post feedback for him stating what happened.
 
Well, keep in mind that I did say I would take it back even with his modifications. I started this thread to see where others "draw the line". Now that I have what seems to be an accepted baseline I know how to deal with things like this in the future.

The whole ordeal left a bad taste in my mouth though. He didn't want a refund at first, rather he wanted a discount on another of my knives. I actually offered to knock $20 bucks off a price but I guess he wanted the $50 for the kiridashi instead... Go figure...

Anyways, enough about him, thanks again everybody for the advice. I do want to treat my customers the best I can because I know for the most part you guys would do the same for me. A few bad apples here and there won't change that.

Cheers
 
I echo everyones sentiments here. I checked out your kiridashies on facebook. What are they used for? They look like they might work well for trimming leather?
 
You are a better man that I am, Matt. I would only take back an unmodified knife. Your customer is not being honourable.
 
Rick Marchand said:
You are a better man that I am, Matt.
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Same here... I'd be tempted to say rude words to someone who tried to pull that nonsense on me.

rycen said:
It is a little strange that he has all these dealings in the exchange with only one feedback left.
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In my experience here (100% positive), almost no one leaves feedback. I'm talking single digit percentages, and I've had many, many successful transactions, including four repeat customers in the last few months. For better or worse, I haven't even thought about the feedback thingamabob for who-knows-how-long until you mentioned it.

Matt, you've gone above and beyond. Move forward and don't worry about it.

This thread is better than a feedback score; when a potential client looks up your name (and believe me, they do) this will show up on their search. :thumbup:
 
From a buyers perspective... I can say that I've never been disappointed in a custom blade... any that I've ever bought... Although, I have been shocked by the size, a couple were way bigger than expected and one was smaller... None of those knives had a size reference... (personally I like to see in hand pics) but then again I have small hands so even that can fool me lol... I can also say that the initial shock of the size of the blade was totally my fault, I didn't read the specs... I don't understand why people don't read the specs... and if they do, why don't they break out a little tap measure for reference?

Also, I can hardly wait till I get to order one of your sheepsfeet that you're making now...

EDIT:
P.S. What are kiridashis used for anyways? I simply cannot wrap my head around the design...
 
In-hand pics are probably a decent idea, except we obviously don't all have the same size hands. My mitt might look like a bear paw or a kitty-cat's, compared to yours.

A 12" rule never lies.
 
I feel your pain, some people are never going to be happy or want something more. I put up a couple of Ironwood scaled blades, different blade shapes at a decent price. Got a PM asking what I would take for both. Replied knocking off $10 or $15, guy asks if I would make him plain sheaths instead of the tooled ones. Because I make and sell lots of both design, I said no problem, but it would be a couple days. OK. So, I start the sheaths and he PMs that he would like to get them by like Friday or something. So, I hustle it up and get them shipped. Then, after he gets them he says he don't like them and one has a big rust spot on it. D2??? fast rust????. Thought maybe in my hurry to ship I left the sheath too damp from forming and it was the reason. Anyway I said OK sent them back and I would refund. I get a PM right after with the shipping notification and he wants the money right away so he can get another knife. I think this is why he wanted to nix the deal. Found something else he wanted. Anyway I thought about it for a day and sent the money. Trying to be a good guy. Get the knives back and of course absolutely no rust or anything else. Sold them local shortly there after for full price.

Thing is little bells where going off when I got the first email and rang again when the second asking for different sheaths came. Be hard to get me to agree to a drop price or add services from now on. Some people are always going to want more than offered and those often are never happy with what they get. I never did a feed back or anything. Took the high ground, but, still kinda frosts my butt.

Off my chest:)
 
theHobbyist said:
/snip/
P.S. What are kiridashis used for anyways? I simply cannot wrap my head around the design...
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Originally they were used by the Japanese as a utility knife for woodworking, leather, bonsais, etc. Used a lot as marking tools in woodworking. They usually have a really fine edge though so they make really great cutters.

As one person put it, a kiridashi is like a pissed off exacto blade :cool:
 
OzarkMatt said:
As one person put it, a kiridashi is like a pissed off exacto blade :cool:
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THAT's a great description. I've been messing around with some lately and I'll remember that.

Matt, I think you went above and beyond.

I've sold a couple knives here to low-post-count users, and it does make me nervous. Fortunately no issues so far.
It may be a good practice to indicate up front that the customer has a 2-3 day inspection period to encourage them to deal with any reservations in a timely fashion and also give the maker a expected line that can drawn if things get weird.

-Daizee
 
OzarkMatt said:
Originally they were used by the Japanese as a utility knife for woodworking, leather, bonsais, etc. Used a lot as marking tools in woodworking. They usually have a really fine edge though so they make really great cutters.

As one person put it, a kiridashi is like a pissed off exacto blade :cool:
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This.

Personallly, I never really understood the appeal of the "kiridashi".... until I made one just to see what it was about. It's now my go to shop knife for just about all of my cutting tasks: opening boxes, cutting leather, cutting paracord, sharpening pencils, cutting out patterns, scribing kydex and other materials, scraping dried epoxy off the bench, etc...

I make mine about 6" long with about a 2" wide cutting edge ground to a zero edge, and those suckers are SHARP. And they stay sharp and are easy to touch back up with just a few seconds on a buffing wheel.


As for the OP, I commend you for your customer service, but you simply can't win or please them all. Sell enough knives and you're eventually gonna find someone who isn't happy unless he has something to complain about.
You provided pics and dimensions, and if this guy is smart enough to use a computer and a credit card, then he's smart enough to know how long an inch is. He was also aware that it wasn't sandblasted or "jimped" when he bought it. i doubt he thought "I really don't like the size of this knife, but MAYBE if I do this, this and this to it, I will.

Buyer's remorse? Maybe. Modder's remorse? Probably.

Now's the time to lay down a concrete warranty statement to protect yourself from these kind of buyers in the future.
 
This goes out with each knife and pretty much lays it out as too my guarantee.

My Guarantee of satisfaction:

You will have seven days from date of delivery confirmation of the knife, for you to examine the knife and if you are not happy for any reason it may be returned in good condition for full money back refund. Upon my receiving and examining the knife for any damage or misuse and determining it is in the same condition that I sent it out to you, you will the receive a full refund!

If your knife is a custom ordered piece the same refund policy applies, as to workmanship and quality of materials, with the exception that the refund will be based on what I feel I will be able to sell this particular piece to another individual. After all it was a custom order to your specifications!

If your knife fails due to workmanship after the seven days I will repair or replace, upon examination! I do not warranty for misuse of a knife. In short a knife is not made to be a prybar or made to cut bolts in two. Common sense must be exercised in the use of each knife. If I determine upon examination of the knife that the failure was due to misuse or negligence on your part I will then quote you a price for repair of replacement of the knife, at your expense!

After seven days all sales are final!

I guess I am going against the grain here!!!!

I am sorry but this guy would not have gotten a refund. nor would I be much worried about it! If you are able to see pics and dimensions and then order it, you know what you are getting! Not to mention the modifications he made to the blade after he got it! Go and buy something at one of the big box stores and make modifications too it and see how well it goes when you try to return it for a refund!

More than likely his significant other found what he had paid for or the fact that he bought it at all, and he doesn't have enough cahounas too stand up for himself!
 
ib2v4u said:
Be hard to get me to agree to a drop price or add services from now on.
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I'll convex the edge for free. Other than that, when a knife/sheath go up for sale, it's as-is. If someone wants something changed, I'll happily do a custom order so they can get exactly what they want.
 
Well, I have a bit more to add to this story. I got the kiridashi back and it sat around for a while as I tried to figure out what I wanted to do with it.

The idea of giving it away appealed to me so I ground off the jimping, refinished the knife and sent it out with my next sale as a surprise gift.

This was a little while ago.

The other day I got a PM back from the buyer about how happy he was with the knife he bought and the bonus kiridashi. It really made my day and I am glad I ended up giving it away as the knife finally has a good home and this story has a mostly happy ending now.

Thanks again for all the advice guys, I appreciate it.
 
Well done sir! Original buyer sounds like a sleaze. I am not interested in doing business with him after this. Sounds like you went above and beyond, not only once, but twice now!
 
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