Serial Numbers on Multitools?

Dimashkieh said:
Besides maintaining their great reputation, Victorinox have a lot of spare parts because their blades and tools are used in several models, so they manufacture a lot of parts with no need to plan where or when they are going to use them (to some extent). The main blade of the most common 91mm models have changed once or arguably twice in the past 100 years. Also, the repairs cost them very little because first, their proprietary steel is not expensive, and second, because they have already invested in the assembly/disassembly machines, which makes repairs fast and easy.
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Do they actually repair or do they replace and strip the one sent in for useable parts?
My understanding (which may be way off) is the cellidor covers (I don't know about the nylon covers) once installed won't reattach if taken off. So in addition to the blade, tool(s) or springs that need replaced they would have to replace the covers as well, adding to the cost

Even pennies add up, by the way. How many thousands of dollars in cash has Zippo given away over the decades since they started including a new penny with every lighter sold?

Since receiving my first SAK 60 or 61 years ago in the early/mid 1960's, I've never broken a blade/tool/backspring on a Swiss Army knife, nor do I know anyone in "real life" who has. I'm sure it happens, but it must be very, very rare. Does it happen enough to warrant having staff and tooling that could be used to produce new knives set aside to repair knives?
 
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I assume Victorinox has some of those pressing machines that are separate from the production line for reassembling knives sent in for repair. And also probably for R&D/experimentation.
 
Leatherman is pretty good with their warranty promise. I read where the customer actually received a completely new tool. Victorinox is a much larger company but I guess they no longer need to promote any kind of warranty. But I would think that somewhere within Victorinox some one with authority would have responded some way to the customers that have asked about warranties.
 
Ring Aleavo said:
Hope I'm wrong but Tim may not be counting on still being here in 25 years.
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If/When Tim retires (or worse) the company will keep going, right?

I doubt I'll be here in 25 years. Off hand the only ancestor I can think of that made it into their 90's is my maternal great great grandmother. (a cool little ol lady from what I remember of her. I was 6 or 7 when she passed.) Truth to tell, I never expected to see 54 above the grass.
 
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