Appreciate the response
Jordan@DLT
. I had hoped that might be the case but, on it's face, the language used on your site doesn't leave much wiggle room: "
DLT Trading does not pay return shipping fees for any reason other than if we sent you the wrong item."
I do a lot of internet shopping and I don't recall ever seeing a return policy that basically states that the vendor will not reimburse return shipping costs if/when a customer receives and returns a defective item. Just sayin'. While I'm glad to hear DLT is willing to make case-by-case accommodations, I'm not sure how prospective customers are supposed to know that when deciding whether or not to make a purchase through DLT.
Just a thought but have you ever considered including additional language along the lines of the above quote in your stated policy? Might give potential customers more confidence when deciding which knife seller to do business with. Regardless, thanks for the clarification and best of luck.