Should returns be resold by vendors???

[Maximumbob54]

The little piece of tape that usually seals the box was cut on a recent order from a major online vendor. At a glance the knife looked fine but it took seconds to notice the lock was hardly holding the blade to the point I could open and close a frame lock like a slip joint. This feels like an obvious glitch in the matrix that should have been caught on the return which the vendor should have then returned to the manufacturer.

Or is that not how the process works? I'd like to be all upset but maybe this is just how the machine works.

 

[Blues]

I think they should be labeled as "open box" and let the customer decide whether they want to buy the item with whatever warts may be disclosed...or alternatively if they are "like new" but discounted.

 

[Monofletch]

Justin at White Mountain Knives sells them at a discount, but lists the issue in the description. However, I doubt anyone should resell a knife as you have described.

 

[Danny Linguini]

I think they should be labeled as "open box" and let the customer decide whether they want to buy the item with whatever warts may be disclosed...or alternatively if they are "like new" but discounted.

This is what I’d suggest. Sometimes a knife is returned simply because the buyer decided they don’t like it once they’ve had it in hand, but there may otherwise be nothing wrong with it. Note it as an open box and knock a few $$$ off - somebody will bite. I just recently returned one with a frame lock that I couldn’t open one-handed for love nor money - stuff like that should be sent back to the manufacturer. If it’s functional but only has cosmetic issues, then the blems or ‘warts’ should be disclosed and photographed, and offered for sale at a discount. I’d certainly consider something like that where full price might be more than I was willing to spend.