Skylands Cutlery not up to my expectations

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Jan 16, 2002
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I ordered an Outdoor Edge IM10 from skylands sometime early November, to be shipped with USPS to Sweden, where I reside. Usually, the shipping takes 3-4 weeks, sometimes a bit more. The problem is that I still am waiting for my shipment to arrive. What's really pissing me off is the fact that all and every email I've sent to skylands asking them for status of my order have gone unreplied. Every time I've called someone at Skylands to ask them to track down the order, they have promised me to get right on it and mail me by EOB that day. Have they? No friggin' way. I heard that someone at skylands had had a heart attack some time ago, and I totally understand that no emails or shipments have been processed during that time. But still, emails and telephone calls placed both before and after that incident have gotten the treatment described upon. I'm just really disappointed with the customer service I've gotten from Skylands Cutlery this far, and I consider it to be extremely unprofessional to repeatedly promise things one obviously does not intend to hold. I mean, how hard can it be to call USPS and inquire about the status of a shipment made, and to get ones arse to a computer and send a status update to a paying customer?



Iiro Puukka
Stockholm, Sweden
 
Sorry to hear about your bad experience. Seems like other folks had positive experiences with the same company. Hope they make it right to you.
Hey, welcome to the forums :)
 
This is unfortunate- Mr Bachley has always been 100% w/ all of my prior orders. There must be a glitch somewhere.
Hope this gets resolved quickly.
 
I have known Greg for over 12 years...never once have I ever heard a complaint about his service. If anything, I have only heard praise, and have heard it often.

Yes, he did have a heart attack in December. Does that justify the experience of not getting order information? That's not for me to say, as I don't know all of the details, but suffice it to say, it has been his track record to fill orders and make customers happy.

I just dropped him a telephone call in light of this note, and I presume he is looking into the problem.

Hope this helps.
 
I must agree on that he seems to be a nice enough guy when I've talked to him, and I understand that he probably has lots on his mind. I don't even think that the long delivery time has to do with him, but with USPS. However I think that it's unfortunate that I have to chase him around over and over again to obtain some information on what has happened to my order. If the knife has been lost somewhere in the delivery process, or if it is stuck in customs, or if he frankly has no idea of where it might be, I'd appreciate to know so, so that I could place an order for something else instead, or try to get the knife from another dealer. Should I give it a couple of weeks/months more time, should I forget about it altogether; those are things that I would like to know. As I already told him over the phone, I'm sorry to hear about his heart attack, and if he feels that he can't for whatever reason complete my order, I'll accept that. It's the lack of communication that's getting to me, and nothing else.
 
I have known Greg for many years now. He is very popular at the various gun/ knife shows in the Tri State areas. He is as friendly as he is professional about his work. Perhaps prior to and after his immediate sickness he may be (I hope not) having some additional complications. Plus he and his wife are on the road a lot attending the various shows. If you' ll allow some more time for proper resolution, which I feel Greg will do his best to make it right for you, you may feel a bit different about his business. Good luck.

Nakano
 
Another vote of confidence for Greg here. I am sure he will take care of the situation. He is a great guy and runs a very professional business.

Give him a little time to make it right.
 
This has not been my experience with them at all.

I have not bought anything from them lately, but for 3-4 years I bought stuff from then on a fairly regular basis (maybe 12 - 14 knives total).

My experience with them in the past was always very fast, professional service.
 
Almost every time there is a gun show at the Fairgrounds in Syracuse, I purchase knives from Greg at the Skylands booth. Once I placed a phone order with his wife and had no problems with the order or the shipment at all. In all my dealings with Greg and his wife, they've seemed pleasant, helpful, and friendly.
 
Sounds like an aberration - at least I hope it is. I haven't had any transactions with them in a while. but when i did, they were exceptionally good. That's where I got my first Polkowski. I wish they did more customs.
 
and never a problem. Strange that you are haveing trouble. Sorry to hear that. Give them another chance and I'm sure it will be taken care of.

S.
 
Did they send the knife to you by Priority or Express Post? If so Skylands should be able to supply you with a tracking number that you can check yourself. Of course, this does not help if you can't get that information from Skylands.

I have heard that the U.S. Post Office is giving delivery times to Sweden of as much as 60 days. This problem has probably been totally caused by USPS, But people at Skylands should be getting back to you when they say they will.
 
Everything I ever ordered from Skylands (shipped to me in the US) came UPS. Don't know how he ships overseas. Sounds like an aberration.
 
I've ordered quite a few knives from Greg in the past 5 or so years, not once have I had the slightest problem.
 
Greg's a great guy, he's just had a run of bad luck as of late(he's addressed it on his website). I'm sure he will square away any problems.
 
Sorry to hear about your bad experience. FWIW, you can't count me as one satisfied Skylands Cutlery customer. Greg was the very first internet retailer I dealt with when I first got into knives "many, many moons ago". I told him I was new this, and he was gracious enough to spend what seemed like hours talking to me about various knives, manufacturers, customs, etc. For that, I will always be a grateful and loyal customer.
 
Gotta add my vote for good service. I've ordered from Greg for several years and have found his customer service exceptional. This problem may have just fallen through the cracks but I'm sute he'll take care of it..
 
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