So, how is the warranty service on ZT/Kershaw knives?

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nguyemic001

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Recently sent in my 560 knife to be sharpened and adjusted for small problems I've had with the knife. I followed their instructions exactly and the knife arrived at their service dept(hopefully) last Thursday. i said hopefully cause I put the recipient the service dept, but who knows what the mailman had done<---(the worried/paranoid part of me talking). So in case, i emailed kershaw on Friday, hoping to get some word or assurance that my knife is safely in their hands. I got a reply Monday that "the knife should be in our system by today or tomorrow." so its nearly six today...and i havent had word that they have my baby safely in hand yet....and my paranoid self is flipping out. So i'd just like to hear from you guys about your stories about your personal service on your knives, and how it went! that would greatly help me not go into a mind melt since my $230 is currently MIA...
 
Exceptional service. If you are worried give them a call and ask if they got it or email them again
 
It'll take a couple weeks from what I've read. They were quick with getting parts out to me.

Did you ship it insured? If so, there's really nothing to worry about :)
 
I'm in the same boat. Just sent in my 0560 for lock rock issues. Confirmation that it was delivered, but I kind of want to freak out and bug them about how long it will be. I'm restraining myself though. I know that if I'm patient, they will do good work, and it will come back to me sooner than I expect. I'll post an update when I get it.
 
No prior experience with Kershaw's warranty service, but from what I've read they are exceptional! I wouldn't worry if I were you.
 
I've had great service the two times I needed them. Turn around was just over two weeks from the time I dropped the knives off at the post office.
 
When I have had mine in for sharpening and repairs it has only taken 1 -2 weeks. When ordering parts it has been the same. If you insured it no need to worry. I tend to send them and I purposely do not worry about it until it shows back up again in a couple of weeks! They WILL take care of you. Don't freak man!
 
Kershaw is one of the best in the world for taking care of their customers. You've got nothing to worry about :)
 
The trick is to spend the 85 cents on delivery conformation and you can track it to them, once they get it your worries are over. You won't hear from them and bugging them to ease your paranoia won't speed up their process so don't bother. Top notch service at a level that is unusual in the corporate world.
 
I have had excellent experience with kerahaws warranty service, my scallion torsion bar broke so I sent it in to be fixed. They were fast and sharpened it free of charge. I was impressed considering how low cost their knives are.
 
Thanks everyone for all the words of assurance haha. :) i just emailed them last night to ask if they had received my knife, and they have! So thats a huge load off my mind! Now I have high anticipation for my knife to come back to me. :D. But now i know everything is all good! and from the look of some of the posts, it should be back around 2-3 weeks, which is awesome considering kershaw says that the return would be around 6 weeks. thank god for its sooner!
 
You could just do a Search....But since you asked There Customer Service is Wonderful. I've talked to them on the phone and through emails and have always been treated like Family... They go above and beyond and every knife I get back is always sharpened to arm shaving sharp. They are a great Company and great. Thats way I know that Many just like me are so loyal to the Brands Kershaw/ZT and Shun.. you can't put a price on customer service like that.
 
Quick update guys!

Recently spoke with Stephan of Kershaw/ZT, and he said that they'll be sending out a new 0560! Talk about amazing, my little gripes seemed an easy fix; but they chose to switch out my knife completely! I'm simply blow away of their great customer service, they DESTROY other companies in terms of customer service...I mean honestly who would replace a knife just for blade play and bad grinds?

on the more sad side, he tells me that their services are down, so they don't know when they'll be shipping out my knife. He said that they SHOULD be up and running tomorrow. But he added "at least that's what the techs say, and they've been 0 for 2 so far." So im a little sad that its going to be near 3 weeks before I see my ZT again....but I sure am glad that they're sending it out as soon as their systems are back up and running!
 
Kershaw is in my experience, the best knife company around. Their warranty/customer service department is absolutely top notch and their knives in general are wonderful. Stephen was very helpful with servicing my Tilt.

Warranty return from KAI usually takes 2-3 weeks for me which is pretty darn quick, but It's still a wait and I understand your impatience; you just gotta learn to deal with it man.
 
I ve had one experience with Kershaw service. Even with a 3 week return period, it was the best service Ive ever received. Their service program adds a lot of value to their knives.
 
My experience with customer service:
I threaded a screw for my 350, it was my fault, I emailed them, they were kind and said that they would send me a replacement no questions asked, it took about a month to get to Australia because they ran out of the kits and needed to get them back in stock. I received the package, it had 3 pocket clips, 6 screws and some torx bits. Good service.
 
Through my own personal experiences and reading of others here on BF; they are possibly the best.
 
Since we're talking about customer service and not the knives I'm moving this to the Feedback forum.
 
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