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So this happened today. . .
- Thread starter BP Green
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Man that's a bummer. I hope You get it up and pocketable again super quick
BP Green
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Thanks. It sucks because I really like the knife and just recently got it, but I’m sure it’ll get taken care of fairly quickly. I’ve heard nothing but good things about Curtiss customer service and warranty work.
el gigantor
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Brutal! Can I ask how it happened?
Tsujigiri
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Oh hey, what's up, my internet brother!
I tried emailing Curtiss and they said to send it in. I haven't followed up yet, seems like it should be easy enough for them to send a clip without me having to send the whole knife in? Seems to be a common issue with Curtiss clips. What's their service reputation? If I send it in, should I be concerned I won't get it back?
I tried emailing Curtiss and they said to send it in. I haven't followed up yet, seems like it should be easy enough for them to send a clip without me having to send the whole knife in? Seems to be a common issue with Curtiss clips. What's their service reputation? If I send it in, should I be concerned I won't get it back?
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They are compromising the structural integrity/longevity for aesthetics. The new clip will break again.
el gigantor
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THERE CAN BE ONLY ONE!
BP Green
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I put it in my pocket. . .
BP Green
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Their warranty/CS is supposed to be really good. Short of purposely slicing it in half or blowing it up, he’ll take care of it regardless of whether you’re the original owner or not. I guess we’ll find out. I think the screw hole on top is stripped as well because I had a hell of a time trying to remove that screw.
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I put it in my pocket. . .
CS: excuse me sir, flexing the clip, to put it in your pocket, voids the warranty!!!
You:
BP Green
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I can think of a couple makers where that sort of response wouldn’t surprise me.CS: excuse me sir, flexing the clip, to put it in your pocket, voids the warranty!!!
You:
BP Green
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BP Green
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Do you recall what the turn around time was more or less?
marrenmiller
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It's wild how thin those clips are at multiple locations along their length. Great that Curtiss will fix it, but maybe it warrants a redesign?
Anderdale
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Couple weeks if I recall correctly. I don’t remember him giving me a shipping notification either. It just showed up one day.
My knife had terrible lockstick. He doesn’t communicate much but I remember calling him with a question. He answered and we talked about knives for 15min. Down to earth guy.
My knife had terrible lockstick. He doesn’t communicate much but I remember calling him with a question. He answered and we talked about knives for 15min. Down to earth guy.
BP Green
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Yeah, that’s what I’ve heard too from multiple sources. Very down to earth dude.
Mine’s got lock stick and a couple other little issues too, so I was going to send it back for some spa treatment anyway. I’m not too bent outta shape about it. I do really like the knife otherwise. It fires like a rocket and I love the overall feel and aesthetics. Hopefully he can get it sorted out.
The True North
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- Jun 17, 2021
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What a terrible clip design.