Some 2nd impressions of Al Mar SERE 2000

Actually, I've dealt with Gary Fadden a number of times over the phone and he's always been a gentleman and a stand up guy. Maybe you just rubbed him the wrong way.
 
All I did was ask if I would be covered by warranty, and then called to follow up on it (because they didn't call me back). I didn't give any attitude or anything, and even if I did, customer service reps are supposed to keep their cool.

His attitude was alright for most of the conversation, but sometimes he wasn't so patient sounding, nor were the things he said very reassuring. Those quotes in my reviews are almost direct quotes of things he said, maybe some of the grammar a bit different. You be the judge, but I don't think customer service reps are supposed to say things like that.
 
There's a very good chance that the customer service rep you talked to was the owner of the company, believe it or not.
 
brewthunda said:
There's a very good chance that the customer service rep you talked to was the owner of the company, believe it or not.
Click to expand...
That doesn't make it any more okay to talk to a customer like that. Whoever it was, he gives a company that makes very nice knives a very bad rep.
 
I don't think there's much of a doubt that customers should be treated well by customer service. If the customer is abusive or outrageous, that's different. But even simple obnoxiousness should not be a reason for a customer rep to be anything less than professional.

Be courteous, don't take it personally, solve the problem expeditiously.
 
You must log in or register to reply here.
Back
Top